Tesco Self-Service Checkout Fraud

Blackbeard_of_Perranporth

I can’t wait until op comes back I tomorrow and gives us all another tirade of what for! In the meantime, I’ll get on with my life!

Aylesbury_Duck

3guesses said:

A quick question for some of the posters here: have you ever heard of the phrase "victim-blaming"?

Just curious.

Yes, but that's not what's happening here.  What is happening is something called "abdication of personal responsibility."

photome

3guesses said:

cymruchris said:

This seems a big hooha over nothing. To the OP - how hard is it to look at a screen with those words that come up showing what you've scanned? It's not like you scan things - and it doesn't show you what they are?

1 x loaf bread £0.95p
1 x carrot £0.12p
1 x marmite £1.76

You scan - you look - you scan - you look. 

Then you pay.

Unless you spot an error - like scanning the same thing twice - and then call for assistance.

You must know what you've just bought as you've just picked it up off the shelves. You obviously know you only have one loaf of bread and not three.

If there's any reason you have a visual impairment (which could be a plausible reason for missing out the mis-scans) which prevents you from looking at the screen, it might be better to go through the human operated checkouts instead. (Although that does mean you might have to actually say hello to someone and even break out a smile).

No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

Maybe it’s time you took some responsibility, trouble with the world today..it’s always someone else’s fault.

If you don’t want to check as you go, it’s very simple to have a browse of the receipt before you leave the store

cymruchris

3guesses said:

No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

I wonder where you do look then. I can't think of a single time where I've not looked at the screen as I'm scanning, and I always have a double check of my receipt to make sure all  my promotions have been applied properly - all the buy one get one frees etc. I don't think I've ever seen another customer not look at the screen - but I'll keep a watch out now - and when I see someone randomly looking in the air while scanning their shopping - I'll pop over and say hi to you! 

You're saying it's the supermarkets responsibility to ensure you scan your shopping properly? So on the other side - where the more dishonest members of the public that try not to scan things, or scan a bottle of whiskey as a bag of carrots, that in doing so - it's not their problem the system lets them weigh a bottle worth £25 and only pay 34p? As it's the retailer who's responsible to ensure that can't happen?

Diamandis

I thought self checkouts were idiot proof. Apparently not. 

Pollycat

3guesses said:

No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

I guess you're not in the habit of checking your receipt before you leave the store (if you were you would have noticed the overcharge).

Is that something you are going to do in the future? (not just for Tesco self scan but all shops)

steampowered

3guesses said:

Again, IT SHOULD NOT BE POSSIBLE to scan an item twice at the self-service check-out.  

What if you want to buy two of the same item?

You scanned the product twice because you were being careless. You didn't look at the screen showing in enormous letters exactly what you are buying, before you clicked the finish button. And somehow that's someone else's fault?!?!?!

I think you should compensate Tesco for wasting their manager's time and for the administrative costs involved in dealing with your carelessness.

bris

Every time I use the self serve, all the time actually. If it charges for two it won't continue until both are on the scales. Simply put if the weight is not correct you can't go any further. No Waitrose in my area but all the others operate this way.

timmy963

OP I suggest you sue them for:

3guesses

davidmcn said:

3guesses said:

davidmcn said:

3guesses said:

davidmcn said:

"Fraud"? I very much doubt that Tesco have deliberately set up their tills to overcharge everyone and hope that nobody notices. 

Fraud by negligence.  

I don't think that's a thing. 

Then just negligence I guess.  A very quick Google, however, produced:

"Secondly, the claimant’s counsel suggested that, although the pleaded claim was primarily one of fraudulent misrepresentation, it would be sufficient for the claimant to show that the representations had been made “negligently”, relying on section 2(1) of the Misrepresentation Act 1967 (the 1967 Act) [8].  The 1967 Act provides that the same remedies (having the contract set aside and seeking unlimited damages) are available where the misrepresentation was made negligently as if it were made fraudulently, unless the person making the misrepresentation proves that they had reasonable ground to believe and did believe up to the time the contract was made that the facts represented were true."

(https://www.walkermorris.co.uk/publications/righting-civil-wrongs-commercial-fraud-deceit-bribery/)

So you're not alleging they've committed a crime after all? 

I'm not a lawyer.  All I know is that I have been overcharged by Tesco's self-service checkout and they have a duty to ensure that doesn't happen.  If it can happen, then their self-service checkouts are not fit for purpose.  Whether or not it is a criminal matter, I am not qualified to say.  But it would appear that Tesco are liable under the law.