Tesco Self-Service Checkout Fraud

3guesses

theonlywayisup said:

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

We have two areas of self scan in our local store.  One is the scan and bag scenario as you describe, the other is the scan and bag yourself as you walk around the store.  I took the OP to be the second situation.  Other than the occasional spot check, the customer is left to pretty much their own devices with no checking of goods against the scan/payment and certainly no weighing of anything. 

Edit - I see they call it scan and go.  

No, it was just your bog-standard self-service check-out as I said.  Would have been a hell of a job to provide me with the CCTV footage for what you're describing.

3guesses

TripleH said:

My understanding is that yes, you can claim compensation for a quantifiable loss suffered but that there is onus on you to minimise any loss you suffer. So yes the Op was overcharged for items (I suspect an over enthusiastic scanner) but they should have checked as they scanned. 
I also think the manager was very trusting as the Op didn't realise until they got home their error whrn someone less scrupulous could claim the same. One could assume an issue with the scales that day.

I agree - he was happy to refund me without checking the CCTV but not to compensate me.  Very inconsistent.

3guesses

Sandtree said:

George_Michael said:

Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

Whilst I agree in principle is that how you find the machines actually work in practice these days?

I do mainly bits and pieces shopping in our local co-op and it is very hit and miss if it demands that you put the item onto the scales before it will scan the next item - I am sure there is some actual logic to it but its not clear what it is. Its not a rare event that I accidently double scan an item but I always check the on screen display of what I have scanned before paying.

On the balance of probability it seems more likely that the OP scanned items twice rather than Tesco has deliberate fraud going on that targets only a tiny proportion of customers... I don't shop there often enough to comment on how their scanners work but even if it was 1% of transactions you'd have thousands of these posts. As user error there is no need for inconvenience to be compensated.

Again, IT SHOULD NOT BE POSSIBLE to scan an item twice at the self-service check-out.  If there were a cashier that was scanning items multiple times, would you think that perfectly acceptable?  I am pretty sure that it's generally not possible to scan an item twice at the self-service check-out and the fact that Tesco allowed it to happen is, as I have said, at best negligence.  Very few people even ask for a receipt yet alone check it, so there could have been dozens of customers similarly overcharged.

bradders1983

So you are absolving yourself of any blame at all here? Unbelievable.

Blackbeard_of_Perranporth

When I do our shop, I know my groceries come to £30, and my wobbleades will be around £5 to £15 depending on if I have got BoPsie too much wine. So when I pay fir it, it should be in the order of £30 to £45. If it is outside this, the cashier puts it back on the shelf. In the last 30 years I have shopped, the cashier has been mostly correct, but in a few minor instances, corrected it while I am there.

Never had a problem, even taking bottles of Jack Daniels as well!

3guesses

gettingtheresometime said:

theonlywayisup said:

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

We have two areas of self scan in our local store.  One is the scan and bag scenario as you describe, the other is the scan and bag yourself as you walk around the store.  I took the OP to be the second situation.  Other than the occasional spot check, the customer is left to pretty much their own devices with no checking of goods against the scan/payment and certainly no weighing of anything. 

Edit - I see they call it scan and go.  

But if that was the case then in fairness it could be considered to be operator error rather than tesco fraud which are two completely different things.
Hopefully the OP will return and clarify which type they used....though you'll forgive me if I don't hold my breath for that to happen

Hopefully I have satisfied your requirements in previous replies.  Again, I'm not really sure where there is scope for "operator error" when taking an item from the shopping basket, scanning its barcode, and then putting it in the bagging area.  Perhaps you can explain that one... or not, I rather suspect.

Aylesbury_Duck

3guesses said:

Aylesbury_Duck said:

Fraud?  No.  You should be more attentive when using self-service checkouts.  You can see on screen what you're being charged for, leaving it until getting home seems a bit silly. As for compensation, for what?  You've evidently mis-scanned goods so any time wasted is a consequence of that.

And how exactly have *I* *EVIDENTLY* mis-scanned the goods?  How exactly is it possible for you to categorically rule out a fault on the part of Tesco?

Unbelievable.

I can't, but I'm going on the balance of probabilities that a national retailer with thousands of identical self-service tills that it's been operating for years is probably quite confident that the vast, vast majority of transaction problems are customer error.

What's unbelievable about that?

davidmcn

3guesses said:

davidmcn said:

"Fraud"? I very much doubt that Tesco have deliberately set up their tills to overcharge everyone and hope that nobody notices. 

Fraud by negligence.  

I don't think that's a thing. 

LilElvis

As you scan the details of the items appear in big letters on a screen right in front of you. Scan. Look at screen to check item has scanned correctly/ correct price charged. Place in bagging area. It's right there in front of you so that you can check that you are being correctly charged and that you haven't inadvertently scanned an item twice.

gettingtheresometime

3guesses said:

gettingtheresometime said:

theonlywayisup said:

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

We have two areas of self scan in our local store.  One is the scan and bag scenario as you describe, the other is the scan and bag yourself as you walk around the store.  I took the OP to be the second situation.  Other than the occasional spot check, the customer is left to pretty much their own devices with no checking of goods against the scan/payment and certainly no weighing of anything. 

Edit - I see they call it scan and go.  

But if that was the case then in fairness it could be considered to be operator error rather than tesco fraud which are two completely different things.
Hopefully the OP will return and clarify which type they used....though you'll forgive me if I don't hold my breath for that to happen

Hopefully I have satisfied your requirements in previous replies.  Again, I'm not really sure where there is scope for "operator error" when taking an item from the shopping basket, scanning its barcode, and then putting it in the bagging area.  Perhaps you can explain that one... or not, I rather suspect.

As has already been said if it was the scan & go sort then operator error could easily be explained by you 'sapping' the bar code too many times.

however as you've kindly clarified that it's the other sort then I have no idea as, others have said, as every time I've used these tills, I have to put the item in the bagging area before I can proceed with another item