Tesco Self-Service Checkout Fraud

Forwandert

One possibility (Not sure if Tesco have the same settings on their self scans) the bagging area/scales can be turned off on some of the self scans so the tills can be used as normal tills. They may have been adjusted to that setting which would mean you can scan as many items as you want without triggering the scales. 

sharpe106

wait rose obviously trust their customers more then tesco, could just be the machine was faulty.

bradders1983

Forwandert said:

One possibility (Not sure if Tesco have the same settings on their self scans) the bagging area/scales can be turned off on some of the self scans so the tills can be used as normal tills. They may have been adjusted to that setting which would mean you can scan as many items as you want without triggering the scales. 

In which case it only confirms the OPs carelessness, if you believe the story at all of course. I dont believe for a second that a major supermarket dishes out videos of CCTV to customers willy-nilly.

Supersonos

3guesses said:

I therefore returned to Tesco.  The "manager" refunded me the cost of the items for which I had been charged but not bought, but refused to compensate me for the inconvenience of having to return to the store without having first checked the CCTV footage. 

I'm guessing your name is Karen...

theonlywayisup

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

We have two areas of self scan in our local store.  One is the scan and bag scenario as you describe, the other is the scan and bag yourself as you walk around the store.  I took the OP to be the second situation.  Other than the occasional spot check, the customer is left to pretty much their own devices with no checking of goods against the scan/payment and certainly no weighing of anything. 

Edit - I see they call it scan and go.  

TripleH

My understanding is that yes, you can claim compensation for a quantifiable loss suffered but that there is onus on you to minimise any loss you suffer. So yes the Op was overcharged for items (I suspect an over enthusiastic scanner) but they should have checked as they scanned. 
I also think the manager was very trusting as the Op didn't realise until they got home their error whrn someone less scrupulous could claim the same. One could assume an issue with the scales that day.

Sandtree

George_Michael said:

Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

Whilst I agree in principle is that how you find the machines actually work in practice these days?

I do mainly bits and pieces shopping in our local co-op and it is very hit and miss if it demands that you put the item onto the scales before it will scan the next item - I am sure there is some actual logic to it but its not clear what it is. Its not a rare event that I accidently double scan an item but I always check the on screen display of what I have scanned before paying.

On the balance of probability it seems more likely that the OP scanned items twice rather than Tesco has deliberate fraud going on that targets only a tiny proportion of customers... I don't shop there often enough to comment on how their scanners work but even if it was 1% of transactions you'd have thousands of these posts. As user error there is no need for inconvenience to be compensated.

gettingtheresometime

theonlywayisup said:

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

We have two areas of self scan in our local store.  One is the scan and bag scenario as you describe, the other is the scan and bag yourself as you walk around the store.  I took the OP to be the second situation.  Other than the occasional spot check, the customer is left to pretty much their own devices with no checking of goods against the scan/payment and certainly no weighing of anything. 

Edit - I see they call it scan and go.  

But if that was the case then in fairness it could be considered to be operator error rather than tesco fraud which are two completely different things.
Hopefully the OP will return and clarify which type they used....though you'll forgive me if I don't hold my breath for that to happen

davidmcn

If it was scan and go then it would be obvious that the customer can scan as many (or as few) items as they want, and it's only going to be picked up by a manual check at the till. 

3guesses

George_Michael said:

There's one thing that doesn't make sense to me.
Whenever I've used a self scan checkout, you have to scan an item and place it in the bag or in the bagging area where the recorded weight of the item will be checked against the actual weight of the item.
If the weight of the item is different to what is expected, the till usually requires a store assistant to clear it and if the item is not placed in the bagging area, a warning of "place item in bag/bagging area" (or something similar) and nothing further can be scanned until this is done.
It might miss a small light item but chicken fillets and burgers are fairly substantial items.

This is exactly my point.  You can't put an item in the bagging area without scanning it, so how can it "scan" an item without then requiring it to be put in the bagging area?  I'm sure that in the past it has always complained if you scan an item and then don't put it in the bagging area quickly enough.  I will check this next time I'm in the store.