Nationwide Mortgage

cii4ps

fitechrry9 said:

Just a quick update - vendors have been really pushy with me providing updates on the mortgage. So I called Nationwide asking for an update as the valuation report was received by them on 9th August and still not approved. The call handler apologised and couldn't tell me why it wasn't approved yet as it should have been 'some time ago' - it's now being escalated to their manager and I should receive an update by close of business tomorrow. I felt bad phoning up given how busy they are, but it can pay to chase it up I guess...

There's examples here of people with 25+ workdays days end-to-end while chasing, one example of a person calling in once-twice every week with 31 workdays end-to-end. Not sure if as direct applicant you have access to the case update screen, but brokers do and it contains more information. As an example, my broker told me they'd received my valuation last week (18th) and I still don't have a text alert about that.

fitechrry9

cii4ps said:

fitechrry9 said:

Just a quick update - vendors have been really pushy with me providing updates on the mortgage. So I called Nationwide asking for an update as the valuation report was received by them on 9th August and still not approved. The call handler apologised and couldn't tell me why it wasn't approved yet as it should have been 'some time ago' - it's now being escalated to their manager and I should receive an update by close of business tomorrow. I felt bad phoning up given how busy they are, but it can pay to chase it up I guess...

There's examples here of people with 25+ workdays days end-to-end while chasing, one example of a person calling in once-twice every week with 31 workdays end-to-end. Not sure if as direct applicant you have access to the case update screen, but brokers do and it contains more information. As an example, my broker told me they'd received my valuation last week (18th) and I still don't have a text alert about that.

I'd be a nervous wreck if it got to 25+ working days! Can't bear thinking about that. I'm on working day 14 just now and my current situation means i'm not in any form of a rush - but vendors are hounding my solicitor every week for an update. I get access to track my application in my internet bank (i've been a Nationwide customer for years) and it provides all updates and documents sent in / requested or outstanding.

Come to think of it i've never received a text saying they received my valuation report - I just happened to log into internet bank and see the update on the tracker...

anybodynat

Hi,

I've been following this thread for weeks and I am in the same situation as many of you - it's just taking so long it's beyond ridiculous and highly stresseful.

I am on working day 31 with Nationwide since I submitted the full application.

My situation is that my current house is a residential mortgage with Natwest.  I am doing a Let to Buy mortgage on this house which is a remortgage and conversion to Buy to Let so I can rent it out.  The remortgage will raise enough equity to pay off the existing mortgage with Natwest and also have enough to cover a 15% deposit on the new house I am purchasing to live in.  I have applied and received my mortgage offer already with The Mortgage Works for the Let to Buy.  It is the Nationwide mortgage that is taking ages, in particular because of details they need regarding the L2B.  I was furloughed for April, May and June, starting back full time on 6th July.  After the initial application I was asked to send in a payslip for March which was full wage and no furlough and also July which was part-furlough and part-normal pay.  I was not asked for an employer's letter about my working status fortunately.  I had a physical valuation of my current house and a valuation of the new house, that all came back fine.  That was all approved and then it seemed to slow down badly.

My broker and I are annoyed because Nationwide requested a copy of the Let to Buy mortgage offer from TMW which was provided.  After waiting the standard 8 working days to look at it, they said it was fine, but have now said they also need a Let to Buy Certificate as well.  My broker said in 15 years he has never seen a L2B certificate before.  Nationwide told him it was sent lender to lender directly.  After my chasing this and then the broker it turns out this is wrong, so TMW sent this certificat directly to him and he submitted to Nationwide yesterday.  Now it looks like I have to wait 10 working days for them to even look at that as the SLAs are getting worse.  They have said as soon as they get that it will go to offer though.

I am annoyed because they should have asked for a Let to Buy certificate at the same time they asked for the Let to Buy mortgage offer, so I am now 2/3 weeks delayed.

My broker has kindly asked their BDM to try and push this through, due to some obvious communication/process breakdown, and the seller's of the new house are pushing for things to go ahead.  Hoping to hear something next week.

Regardless I received one offer already, so the searches have already been ordered and my solicitor has already rec'd the contract from the sellers, so things are moving that way.  I've took the small risk of going ahead with the legal side during this final wait for the offer.

My timeline:

Nationwide Application

10/07 Obtained illustration and applied for DIP

13/07 DIP approved, full application submitted.  Soft & Hard searches with Experian and Transunion

15/07 Text rec'd - Application has been received

17/07 Text rec'd - Valuation booked for 31/07

23/07 Sent in extra payslips for pre-furlough and for being back full-time

25/07 Hard search - Transunion (second hard search)

31/07 Text rec'd - Valuation completed and report rec'd by Nationwide

04/08 I called Nationwide who confirmed the valuation was fine

07/08 TMW offer for L2B remortgage approved, copy submitted to Nationwide who had requested it

19/08 Nationwide approved the TMW offer.  Nationwide requested a Let to Buy Certificate from TMW

26/08 Broker rec'd Let to Buy Certificate from TMW and submitted to Nationwide

The Mortgage Work Application (Let to Buy Remortgage)

13/07 DIP approved, full application submitted

30/07 Physical valuation carried out

07/08 Mortgage offer rec'd

leodis23

fitechrry9 said:

cii4ps said:

fitechrry9 said:

Just a quick update - vendors have been really pushy with me providing updates on the mortgage. So I called Nationwide asking for an update as the valuation report was received by them on 9th August and still not approved. The call handler apologised and couldn't tell me why it wasn't approved yet as it should have been 'some time ago' - it's now being escalated to their manager and I should receive an update by close of business tomorrow. I felt bad phoning up given how busy they are, but it can pay to chase it up I guess...

There's examples here of people with 25+ workdays days end-to-end while chasing, one example of a person calling in once-twice every week with 31 workdays end-to-end. Not sure if as direct applicant you have access to the case update screen, but brokers do and it contains more information. As an example, my broker told me they'd received my valuation last week (18th) and I still don't have a text alert about that.

I'd be a nervous wreck if it got to 25+ working days! Can't bear thinking about that. I'm on working day 14 just now and my current situation means i'm not in any form of a rush - but vendors are hounding my solicitor every week for an update. I get access to track my application in my internet bank (i've been a Nationwide customer for years) and it provides all updates and documents sent in / requested or outstanding.

Come to think of it i've never received a text saying they received my valuation report - I just happened to log into internet bank and see the update on the tracker...

Working day 25 for me tomorrow

WinterInRome

leodis23 said:

fitechrry9 said:

cii4ps said:

fitechrry9 said:

Just a quick update - vendors have been really pushy with me providing updates on the mortgage. So I called Nationwide asking for an update as the valuation report was received by them on 9th August and still not approved. The call handler apologised and couldn't tell me why it wasn't approved yet as it should have been 'some time ago' - it's now being escalated to their manager and I should receive an update by close of business tomorrow. I felt bad phoning up given how busy they are, but it can pay to chase it up I guess...

There's examples here of people with 25+ workdays days end-to-end while chasing, one example of a person calling in once-twice every week with 31 workdays end-to-end. Not sure if as direct applicant you have access to the case update screen, but brokers do and it contains more information. As an example, my broker told me they'd received my valuation last week (18th) and I still don't have a text alert about that.

I'd be a nervous wreck if it got to 25+ working days! Can't bear thinking about that. I'm on working day 14 just now and my current situation means i'm not in any form of a rush - but vendors are hounding my solicitor every week for an update. I get access to track my application in my internet bank (i've been a Nationwide customer for years) and it provides all updates and documents sent in / requested or outstanding.

Come to think of it i've never received a text saying they received my valuation report - I just happened to log into internet bank and see the update on the tracker...

Working day 25 for me tomorrow

Hopefully you will get some news tomorrow!! 🤞🏻 

sambam67

So I’m working day 23 or 24 today.. just rang as I’m going nuts over here! They said my last document was processed on 18th and it’s now in the final checks pile, due to be processed end of play Wednesday. Then she went on to say, everything is done apart from the affordability part? Now I’m really confused, what have they being doing for the past 23/24 working days? 😳

leodis23

MB just let me know the valuation is complete and looks good, so with the underwriting being done up front hoping I get a decision early next week. Never thought I'd be disappointed about a bank holiday weekend, but here we are!

mathdotrandom

leodis23 said:

MB just let me know the valuation is complete and looks good, so with the underwriting being done up front hoping I get a decision early next week. Never thought I'd be disappointed about a bank holiday weekend, but here we are!

Good luck! On working day 12 and it looks like I still have a while to go until the underwriter...At least your case looks like it'll go straight through as soon as they review it, can't imagine there's much left to do

xMeganCL

Working day 14 here 

Cwill123

Thought I’d join the fun. Not sure if finding this thread has helped me or made me worry even more! 😆

Nationwide: 75% LTV - 20% HTB, 5% deposit. 

DIP 6/7

Full application 14/8 
Soft credit check 18/8
Valuation booked 2/9

Going for a new build that doesn’t look cosy just yet. 
A bit stressed as my other half accidentally missed one credit card payment 71 months ago (6 year check is 72 months... of course it is!). Also I have a few grand still on an interest free credit card from buying a car a few years ago. 

I’m just into the ‘good’ credit rating of all 3 of the major companies. Other half is on the borderline of average/good. 

MB sent off our last 2 payslips and last 2 bank statements with the full application. Both work full-time, no furlough or anything. 

 

Fingers crossed, I’ll keep updating in case anybody else is in a similar situation. Good luck to everyone else too and thanks for sharing, helped me not to expect a quick decision!