Nationwide Mortgage

TVR2

TVR2 said:

Our application seems to have stalled so I'm having to phone around to keep things moving.

• 7th Sep - Application submitted directly through Nationwide using one of their advisors
• 8th Sep - The online portal updates stating all documents received and accepted
• 8th Sep - I get a call from Countrywide surveyors to arrange my buildings survey

Then absolutely nothing from Nationwide to date. About a week later I start to wonder what's happening, so make some enquiries.

• 16th Sep - Vendor's estate agent confirms valuation booked for 23rd Sep
• 21st Sep - Surveyor's portal confirms outsourced buildings survey booked
• 28th Sep - I contact Nationwide asking what the delay is and am told they are waiting on the valuation
  
• 30th Sep - Vendor's estate agent confirms both surveys have been carried out on their booked days
• 30th Sep - I contact Countrywide asking where the valuation has gone and they say they won't supply it until the buildings survey report has completed, which will take another week or so(!) They suggest Nationwide send a Post Valuation Query (PVQ) to Countrywide to request the valuation now.
• 30th Sep - I ask Nationwide to request a PVQ and am awaiting their response.

Throughout this, I have yet to receive any automated communications from Nationwide regarding the valuation. I would not have known it had even taken place had I not done some digging around. Makes me think a link has broken in the communications between Nationwide and the Countrywide surveyors, which is frustrating when that adds weeks of delay to the process.

Hey ho, all part of the fun of house buying I suppose 

Pretty frustrated with Nationwide and Countrywide surveyors. Having not heard anything further I escalated my request for Nationwide to request a PVQ and now got a response from our mortgage advisor to say she has raised this with the relevant department. This was on Monday 4th.

Thursday 7th comes and I still haven't heard anything so I call Countrywide again. They state that the Valuation is completed and closed and that they have sent everything they need to. Back on the phone to Nationwide (a 25 minute wait on hold) and I am now told that the application has not been updated since the 8th September, and that as far as they are concerned, no valuations has even been booked. This is why no searches have taken place yet; they have done nothing for the last month.

It seems the valuation department is now aware of this and is perusing it, but they are still bound by their slow SLA's, and no amount of requesting ours is dealt with as a matter of urgency seemed to yield any change. It's okay that mistakes happen but it's how you deal with them that's telling and both Countrywide and Nationwide don't seem to care that their process has broken down somehow. Think I need to find the email address of someone a little more important at Nationwide and let them know what's going on; that might get thing moving.

peroni1984

Anyone know how long it takes for Nationwide to make contact with you after taking out a mortgage or their online banking is fully functional? Been nearly a week and no correspondence and online banking is not fully set up? Thanks 

AlexanderFM1993

AlexanderFM1993 said:

I am quite far down the line with Nationwide's mortgage team.

16 September 2021 - Applied for DIP
16 September 2021 - Received DIP
23 September 2021 - 2.5hr Mortgage Call
23 September 2021 - Passed checks but referred due to LTV % only
24 September 2021 - All docs sent to Nationwide
27 September 2021 - Valuation complete
28 September 2021 - Valuation approved

I should also note that the flat is actually worth £1.1m (I got it valued by Foxtons) but I am buying it for £875k.

Still waiting to hear back. I just saw that they left me a voicemail saying that they have an update - this was LAST THURSDAY. They didn't follow it up with an email. I will call in the morning. 

I checked my credit file tonight and they haven't done a hard check (oddly). I also was pleasantly surprised to see my score has risen by 159 points!

Update to this: 

• They declined my application because of a credit issue (which has now been resolved) and a query regarding my address history.

I have since furnished them with an updated credit score / rectification which was not present on my file at the time that they looked at it, and also asked them to clarify their address history point.

Very frustrating. My mortgage advisor has passed my updated file on to the underwriter but they can't guarantee that they will re-review it.... 

justcat01

justcat01 said:

wilding93 said:

We have applied for ours through a broker.
20/09/21 - broker sent of DIP

23/09/21 - Application received
27/09/21 - Valuation booked

03/10/21 - hard search

05/10/21 - Valuation.


Previous mortgage for same house fell through from being devalued. Praying this doesn't happen again as I know this is a big issue in today's current market. 

We seem to have a similar timeline!

23/09/21 - Application received
27/09/21 - Valuation booked
03/10/21 - Hard Search
07/10/21 - Valuation due

I've heard that people received confirmation usually within 24 hours of the valuation (sometimes within the same hour) so I'd be interested to find out when you get yours!

Out of interest, do you know if yours is a drive by valuation? I think ours might be because I've not heard anything from the estate agent to say that they've had a valuation booked with the vendor

22:12 tonight I had a text to confirm that they had received the valuation and at 22:13 I had a text to confirm that we had an offer!

So my timeline overall:

23/09/21 - Application received
27/09/21 - Valuation booked
03/10/21 - Hard Search
07/10/21 - Valuation
07/10/21 - Mortgage Offer Received!

It's amazing how long it feels like when you're waiting but the whole process for me was only 2 weeks!

On to the rest of the buying process!

debtfreeteacher90

We finally received a mortgage offer on the 30th September. Our mortgage appointment was 24th August. So just over 5 weeks! One of us was self employed and had SEISS grants during lockdown so it took a bit longer but was starting to get very anxious. 

80% LTV. 

We never received updates about valuations etc and I had to chase our advisor at Nationwide. 

Thought I’d post in case there’s anyone in a similar position 😁

murmar

murmar said:

Hello all, 

I am losing the plot a little and just after a little reassurance. 

We are going through an application with NW using a MB on a RTB property. Communication hasn't been great but that's another matter. 

We put in a full application on the 18th August. Sent off payslips, deposit proof, EPC. Had a few niggles and one thing and another. Been told today (30th Sept) that all documents have been marked as satisfied and have requested a valuation but no date. 

Had a hard search completed on the 17th September. 

No other communication.

What does this mean? What stage are we at? 

It seems like a very lengthy process so far, I don't know if I should be putting more pressure on the MB or just ride it out? 

Well today, on the advice of others phoned Nationwide directly, who were very helpful. I have now managed to book the valuation on 14th Oct, with SDL Surveying but I am seeing some nightmare reviews on undervaluing so I am absolutely dreading it! Anyone else have experience of these?  

LeoPP

16/09/21: Formal application submitted via broker.

16/09/21: Soft check completed on Equifax with misspelled surnane. Contacted broker who amended the surname.

22/09/21: Broker contacted Nationwide for upate. Their current service levels are 7 working days. 

26/09/21: Hard search completed on Equifax again with misspelled surname.

27/09/21: Nationwide wante further information via broker regarding my second job.

28/09/21: Information regarding my second job working hours submitted via broker.

28/09/21: Broker advising that the surname has been amended on the application so I shouldn't worry.

28/09/21: Contacted Nationwide myself regarding completing credit checks using misspelled surname. Advised the correct surname is on the application but my profile has incorrect surname. To be corrected.

01/10/21: Updates from broker - Nationwide has accepted both incomes.

04/10/21: Phoned Nationwide who advised my application is on refer cases list - re update on correct surname (see above). 

04/10/21: Two subsequent credit searches and two credit quotations on Equifax and TransUnion using correct surname.

04/10/21: Broker advised Nationwide have a technique issue – just a glitch on their system to instruct the valuation.

04/10/21: Phoned Nationwide myself who advised that the technique issue has been fixed and they have instructed valuation, which will take place within 10 working days. Queried the status of my application and they advised that it has been formally accepted.

05/10/21: Email and text message from Nationwide that valuation has been booked for 08/10/2021. Updated estate agency who weren’t aware of this.

08/10/21: Email and text message from Nationwide that valuation completed na report received. 

08/07/21: Another email and text message from Nationwide that mortgage offer has been issued. 

Goodluck to everyone.

Supersayan1

For anyone having sleepless nights take solace in the fact that we’ve just received our offer 12 weeks after applying through a broker. Our situation was complicated by myself receiving an  seiss grant in April and having bought a buy to let property in June. Things were painfully slow until I called Nationwide myself. 

gghnug

Moneybear said:

Thankfully I've had some wonderful news this morning and the timescales were not nearly as long as they said. My mortgage offer has been produced! 

Like others I received a text telling me my valuation report was received and a minute later my mortgage offer was produced. I'll keep my fingers crossed for everyone else 

Hi there, I don’t suppose you were looking at properties in the south west? I ask as I am and seem to be having a similar experience. Docs submitted via MB , txt on receipt of application but no txt saying valuation instructed etc. Even though I know via the estate agent that the valuation took place last week. Saw your posts and this sounds quite similar to your experience, how did you find out it was internal valuation team looking at it? When I speak to NW as far as they’re concerned no val’n has been instructed... sure I’m just worrying but any insight from your experiences greatly received. Thanks

TVR2

gghnug said:

Moneybear said:

Thankfully I've had some wonderful news this morning and the timescales were not nearly as long as they said. My mortgage offer has been produced! 

Like others I received a text telling me my valuation report was received and a minute later my mortgage offer was produced. I'll keep my fingers crossed for everyone else 

Hi there, I don’t suppose you were looking at properties in the south west? I ask as I am and seem to be having a similar experience. Docs submitted via MB , txt on receipt of application but no txt saying valuation instructed etc. Even though I know via the estate agent that the valuation took place last week. Saw your posts and this sounds quite similar to your experience, how did you find out it was internal valuation team looking at it? When I speak to NW as far as they’re concerned no val’n has been instructed... sure I’m just worrying but any insight from your experiences greatly received. Thanks

I'd urge caution as this sounds like my situation and I'm now five weeks from application with Nationwide still officially saying no valuation has been booked. Contact the vendor's agent and ask if they know the name of the firm that carried out the valuation. Mine was with Countrywide, who I think are commonly used by Nationwide, and they failed to fill in the online form for my valuation, so whilst they have valued the property nearly three weeks ago, Nationwide still haven't received anything.

Latest is that Nationwide have sent an email to Countrywide on 7th Oct demanding the report as a matter of urgency, and Countrywide replying on 8th Oct, which Nationwide have yet to acknowledge. 

I feel like a private detective just to get two companies to talk to one another.

ETA and yes my purchase is in the South West; Wiltshire.