Elderly Parents getting Ripped Off

xlnc99

So i went to the electric and pressed 9

The numbers that came up were in order

0045322.1
0000846.8
0003571.9
0045322.135
0041529.2

Robin9

and on the bill ?

Gerry1

Your usage and billing figures are utterly weird.

• In October 2019 the electricity was £58.34 and the gas was £67.59.  I make that a total of £125.93 and yet you say the 'Energy Bill' was only £115.41??

• In December 2019 the electricity usage increased from 407kWh to 431kWh but the cost decreased from £58.34 to £56.44??

Where on earth are these figures coming from?

xlnc99

@robin and @gerry - i will be looking at the bill again in an hour or so and get back to you! I am as confused as anyone and this seems like a right mess.

Thanks guys

xlnc99

And thanks to everyone on here with the comments - sorry i havent replied to everyone individually - dont take offence as i am very grateful to any help i can get. I dont want to clog up the thread with individual replies to everyone but rest assured i am taking everyones comments and advice on board

Gerry1

Find out the existing kWh and standing charges rates, and then get a quotation from Robin Hood Energy / Ebico PDQ before they withdraw it.  You can always cancel it if you solve the problems in the next 14 days. It won't last long.

[Deleted User]

Hi,

if OP's elderly parent has been supplying readings it maybe that he has given wrong readings from the meter, even the OP doesn't know.

RelievedSheff

xlnc99 said:

Sorry - the immersion is being used

why are they using the immersion heater when the gas boiler is heating the water four times a day?

Robin9

frugalmacdugal said:

Hi,

if OP's elderly parent has been supplying readings it maybe that he has given wrong readings from the meter, even the OP doesn't know.

It's easily done - the meter has a reputation for being one on the most unfriendly going.  Wait till she tackles the gas version!

Hasbeen

xlnc99 said:

Sorry - the immersion is being used

Quick look through this thread and to me gas heating is on most of the time? Fans are used when it gets to hot and immersion heater is also used? On or off at the moment?

Op regardless, for that size of house, radiators should be turned well down in unused rooms. Check settings on boiler, check thermostat on wall. Check all bills. 

You parents might have kept all bills, look them out an post readings with letter after them E estimate, A actual, C customer.

Also look at both meters and post the readings.