Platform Mortgage

mowgliisaG

Ned said:

mowgliisaG said:

Ned said:

My new application seems to be nearly done - I managed to get straight through to Platform at 9am this morning, and now all they are waiting on is our completion date!
Although it benefits me, I cannot believe they can take on new customers and service them while existing customers are pushed to the back of the line. Existing customers should always be the priority and not be pushed to the back of the line but this appears to be the case with most industries nowadays.

Great news Ned. What do you mean Completion date? Is it a new build? When did you apply and did you have to resubmit any more documents after??

Yes it's a new build. We're also using two LISA's, help to buy and additional gifted deposit, so there's been a few complications (and expenses) along the way.
The timeline is a little confusing but I believe the application was submitted 06/11 and we received the mortgage offer two weeks later.

Wow..still quick..my buyers applied 27/10 and still waiting..they were asked for a gifted deposit form just before xmas..

Joiningtocomment

mowgliisaG said:

Joiningtocomment said:

mowgliisaG said:

Joiningtocomment said:

mowgliisaG said:

let’s hope platform are open tomorrow and pushing through some applications!!!! By buyers are 42 working days in!!!

I am....over 12 weeks from the paperwork went to Platform and over 16 weeks from the start of the process when I booked my first call with them. I’m porting though and if your buyers are new customers it’ll be a lot quicker. Platform are now outside of the 12 weeks timeline which was initially 6-8 weeks. I appear to have no control / no ability to do anything and just have to sit and wait until they decide to finish my application review. Has anyone else had this? 

Wow that is utterly ridiculous..12 weeks as current customers. Yes I’ve read on here new customers are dealt with faster...which doesn’t make sense...is the current wait time 12 weeks? Have you rang up? 

Oh yes - we’ve rang. We were told 6-8 weeks. Called at 8 weeks. Told 10-12 weeks. Called at 10 weeks and told they were reviewing that week and it would take one day to review. Read new customers are being turned around quickly so lodged a formal complaint. Got to 12 weeks and called again - was told it was on the list to be done that day and they’d ring once it had been done to confirm / request anything else they might need. I’m sure you’ve guessed it - but we haven’t heard anything ... 

I can’t speak to anyone but the middle man who relays timelines provided to them. We’re completely lost and have no control / ability to even talk to someone properly. It’s hard to manage the transaction when I’m constantly providing timelines that are then false....

No new customers panic - all horror stories relate to existing customers from my understanding. 

The middle man being the person on end of phone at platform who essentially looks at a computer and tells you the timeline??
crazy esp as they told you it would be looked at same day.

I think so. They speak to applications and find more information out and relay to us. They’re bound by what they get told so it’s not at all their fault. It’s just frustrating because we can’t seem to speak to anyone who has authority or control. It’s just exhausting having no options or any real idea of timeline. It ends up pointless speaking to anyone because they can’t seem to stick to anything they say/commit to. It’ll be interesting to see what happens next. I doubt we’re alone in this process as we applied early October and I’m told it’s all done in date order and we haven’t been skipped. On that basis any existing customers who applied after us should also not have been serviced yet but I have no way of knowing. Whether that’s the case or not I don’t know. :-( sad 

mowgliisaG

Joiningtocomment said:

mowgliisaG sai

Joiningtocomment said:

mowgliisaG said:

Joiningtocomment said:

mowgliisaG said:

let’s hope platform are open tomorrow and pushing through some applications!!!! By buyers are 42 working days in!!!

I am....over 12 weeks from the paperwork went to Platform and over 16 weeks from the start of the process when I booked my first call with them. I’m porting though and if your buyers are new customers it’ll be a lot quicker. Platform are now outside of the 12 weeks timeline which was initially 6-8 weeks. I appear to have no control / no ability to do anything and just have to sit and wait until they decide to finish my application review. Has anyone else had this? 

Wow that is utterly ridiculous..12 weeks as current customers. Yes I’ve read on here new customers are dealt with faster...which doesn’t make sense...is the current wait time 12 weeks? Have you rang up? 

Oh yes - we’ve rang. We were told 6-8 weeks. Called at 8 weeks. Told 10-12 weeks. Called at 10 weeks and told they were reviewing that week and it would take one day to review. Read new customers are being turned around quickly so lodged a formal complaint. Got to 12 weeks and called again - was told it was on the list to be done that day and they’d ring once it had been done to confirm / request anything else they might need. I’m sure you’ve guessed it - but we haven’t heard anything ... 

I can’t speak to anyone but the middle man who relays timelines provided to them. We’re completely lost and have no control / ability to even talk to someone properly. It’s hard to manage the transaction when I’m constantly providing timelines that are then false....

No new customers panic - all horror stories relate to existing customers from my understanding. 

The middle man being the person on end of phone at platform who essentially looks at a computer and tells you the timeline??
crazy esp as they told you it would be looked at same day.

I think so. They speak to applications and find more information out and relay to us. They’re bound by what they get told so it’s not at all their fault. It’s just frustrating because we can’t seem to speak to anyone who has authority or control. It’s just exhausting having no options or any real idea of timeline. It ends up pointless speaking to anyone because they can’t seem to stick to anything they say/commit to. It’ll be interesting to see what happens next. I doubt we’re alone in this process as we applied early October and I’m told it’s all done in date order and we haven’t been skipped. On that basis any existing customers who applied after us should also not have been serviced yet but I have no way of knowing. Whether that’s the case or not I don’t know. :-( sad 

So abit of an update to give everyone hope. My buyers got there mortgage offer today. My buyer just called to say. Means they are working over the desi rive period and approving offers. I obv don’t know his full situation but was a 66% ltv not a FTB and applied 26/10.

GJOphthal

mowgliisaG said:

Joiningtocomment said:

mowgliisaG sai

Joiningtocomment said:

mowgliisaG said:

Joiningtocomment said:

mowgliisaG said:

let’s hope platform are open tomorrow and pushing through some applications!!!! By buyers are 42 working days in!!!

I am....over 12 weeks from the paperwork went to Platform and over 16 weeks from the start of the process when I booked my first call with them. I’m porting though and if your buyers are new customers it’ll be a lot quicker. Platform are now outside of the 12 weeks timeline which was initially 6-8 weeks. I appear to have no control / no ability to do anything and just have to sit and wait until they decide to finish my application review. Has anyone else had this? 

Wow that is utterly ridiculous..12 weeks as current customers. Yes I’ve read on here new customers are dealt with faster...which doesn’t make sense...is the current wait time 12 weeks? Have you rang up? 

Oh yes - we’ve rang. We were told 6-8 weeks. Called at 8 weeks. Told 10-12 weeks. Called at 10 weeks and told they were reviewing that week and it would take one day to review. Read new customers are being turned around quickly so lodged a formal complaint. Got to 12 weeks and called again - was told it was on the list to be done that day and they’d ring once it had been done to confirm / request anything else they might need. I’m sure you’ve guessed it - but we haven’t heard anything ... 

I can’t speak to anyone but the middle man who relays timelines provided to them. We’re completely lost and have no control / ability to even talk to someone properly. It’s hard to manage the transaction when I’m constantly providing timelines that are then false....

No new customers panic - all horror stories relate to existing customers from my understanding. 

The middle man being the person on end of phone at platform who essentially looks at a computer and tells you the timeline??
crazy esp as they told you it would be looked at same day.

I think so. They speak to applications and find more information out and relay to us. They’re bound by what they get told so it’s not at all their fault. It’s just frustrating because we can’t seem to speak to anyone who has authority or control. It’s just exhausting having no options or any real idea of timeline. It ends up pointless speaking to anyone because they can’t seem to stick to anything they say/commit to. It’ll be interesting to see what happens next. I doubt we’re alone in this process as we applied early October and I’m told it’s all done in date order and we haven’t been skipped. On that basis any existing customers who applied after us should also not have been serviced yet but I have no way of knowing. Whether that’s the case or not I don’t know. :-( sad 

So abit of an update to give everyone hope. My buyers got there mortgage offer today. My buyer just called to say. Means they are working over the desi rive period and approving offers. I obv don’t know his full situation but was a 66% ltv not a FTB and applied 26/10.

Thank goodness! Really pleased for you as I know you’ve been waiting for them to get their offer for so long! 

mowgliisaG

GJOphthal said:

mowgliisaG said:

Joiningtocomment said:

mowgliisaG sai

Joiningtocomment said:

mowgliisaG said:

Joiningtocomment said:

mowgliisaG said:

let’s hope platform are open tomorrow and pushing through some applications!!!! By buyers are 42 working days in!!!

I am....over 12 weeks from the paperwork went to Platform and over 16 weeks from the start of the process when I booked my first call with them. I’m porting though and if your buyers are new customers it’ll be a lot quicker. Platform are now outside of the 12 weeks timeline which was initially 6-8 weeks. I appear to have no control / no ability to do anything and just have to sit and wait until they decide to finish my application review. Has anyone else had this? 

Wow that is utterly ridiculous..12 weeks as current customers. Yes I’ve read on here new customers are dealt with faster...which doesn’t make sense...is the current wait time 12 weeks? Have you rang up? 

Oh yes - we’ve rang. We were told 6-8 weeks. Called at 8 weeks. Told 10-12 weeks. Called at 10 weeks and told they were reviewing that week and it would take one day to review. Read new customers are being turned around quickly so lodged a formal complaint. Got to 12 weeks and called again - was told it was on the list to be done that day and they’d ring once it had been done to confirm / request anything else they might need. I’m sure you’ve guessed it - but we haven’t heard anything ... 

I can’t speak to anyone but the middle man who relays timelines provided to them. We’re completely lost and have no control / ability to even talk to someone properly. It’s hard to manage the transaction when I’m constantly providing timelines that are then false....

No new customers panic - all horror stories relate to existing customers from my understanding. 

The middle man being the person on end of phone at platform who essentially looks at a computer and tells you the timeline??
crazy esp as they told you it would be looked at same day.

I think so. They speak to applications and find more information out and relay to us. They’re bound by what they get told so it’s not at all their fault. It’s just frustrating because we can’t seem to speak to anyone who has authority or control. It’s just exhausting having no options or any real idea of timeline. It ends up pointless speaking to anyone because they can’t seem to stick to anything they say/commit to. It’ll be interesting to see what happens next. I doubt we’re alone in this process as we applied early October and I’m told it’s all done in date order and we haven’t been skipped. On that basis any existing customers who applied after us should also not have been serviced yet but I have no way of knowing. Whether that’s the case or not I don’t know. :-( sad 

So abit of an update to give everyone hope. My buyers got there mortgage offer today. My buyer just called to say. Means they are working over the desi rive period and approving offers. I obv don’t know his full situation but was a 66% ltv not a FTB and applied 26/10.

Thank goodness! Really pleased for you as I know you’ve been waiting for them to get their offer for so long! 

Thank youuu!!!

yes been waiting a while how but relieved. Now for the joys of conveyancing..hoping we can complete in a few weeks now 

mowgliisaG

How long to platform take to send mortgage offer out to solictor??

GJOphthal

mowgliisaG said:

How long to platform take to send mortgage offer out to solictor??

oh dear please don’t tell me this is the next problem with them! 

mowgliisaG

GJOphthal said:

mowgliisaG said:

How long to platform take to send mortgage offer out to solictor??

oh dear please don’t tell me this is the next problem with them! 

Haha, well I don’t know if it’s a problem yet...but seeing as though everything is wondered if this would be too 

jessaskew

So our valuation has been booked in for the 6th! Does anyone have any clues how long the offer might come after the valuation has been done? (All being well) 

JM2194

Hi,

has anyone had any experience in extending their mortgage offer with platform?

thanks