Platform Mortgage

jessaskew

cf728 said:

jessaskew said:

How long does it take to hear back if the valuation is all ok? We have ours booked in today

New applicant or existing?? We're new, and ours was 18 December and we got our valuation feedback on the 21st. Just waiting for mortgage offer now.....

We are new! Ah ok, hopefully we will hear by the end of the week! Hope you get your offer soon!! 

claireyfairy83

Joiningtocomment said:

claireyfairy83 said:

Gave Platform a call this afternoon to see where our application was in the queue - they're currently assessing applications submitted the first week of October if that's any help to anyone else porting.

I'm leaving it in the queue as our application was added on 6th November so at this rate I can just cancel it once we (hopefully) get our mortgage offer with the Leeds, who are happy with our documents and are now waiting for the valuation figure (survey carried out yesterday). I wouldn't normally do two applications in tandem but with Platform taking forever, we've had to go elsewhere (plus we're not anywhere near the front of the queue so seems pointless cancelling at this stage before we've hopefully had an offer from the Leeds).

This is very helpful. We got ours in first week of October although four or five weeks ago I was told they’re looking at applications for end of September. I mean I’m really questing what the hell they’re actually doing. My whole transaction is at risk having been in this process with platform for 17 weeks now (4 weeks waiting for two calls and 13 weeks since paperwork was with them). I can’t seem to speak to/they won’t let me speak to someone who can actually help me. I just get told ‘we don’t do applications so we don’t know anything’ time and time again. I’m so extremely stressed - it’s ridiculous.  How is this legal? They’re able to turn around new customers in 30 days. It took them 8 weeks to even get a valuation booked in ? Other people having that done within seven days. I’m going crazy with the pressure we’re under and it’s hopeless. I’ve made a formal complaint - they take 4-6 weeks to respond and they’re going to do f*** all. :-(((((
Good luck everyone!!! 

That is insane! We'll be 9 weeks in as of this Friday so I just don't see how they're going to do it within the 10-12 week turnaround time. My mortgage advisor says no other lender is currently this bad with existing customers (or at all, really!). They really should be held to account. I've got a complaint in with them as well so I'll be interested to see what they say. Waiving the early redemption charge because they're forcing customers to jump ship would be a start but I'm not holding my breath.

Meanwhile the valuation report has come back with the Leeds so they're just waiting to assess it. So in comparison, my timeline with the Leeds has been:

14th December: Application submitted
18th December: Mortgage declaration signed and submitted along with requested documents
4th January: Mortgage valuation carried out
6th January: Valuation report received, awaiting assessment

Bear in mind we've had Christmas and New Year in between and there's a pandemic/lockdowns going on (which Platform has been leaning on heavily as an excuse since we started the porting process about eleventy billion years ago...).

Joiningtocomment

claireyfairy83 said:

Joiningtocomment said:

claireyfairy83 said:

Gave Platform a call this afternoon to see where our application was in the queue - they're currently assessing applications submitted the first week of October if that's any help to anyone else porting.

I'm leaving it in the queue as our application was added on 6th November so at this rate I can just cancel it once we (hopefully) get our mortgage offer with the Leeds, who are happy with our documents and are now waiting for the valuation figure (survey carried out yesterday). I wouldn't normally do two applications in tandem but with Platform taking forever, we've had to go elsewhere (plus we're not anywhere near the front of the queue so seems pointless cancelling at this stage before we've hopefully had an offer from the Leeds).

This is very helpful. We got ours in first week of October although four or five weeks ago I was told they’re looking at applications for end of September. I mean I’m really questing what the hell they’re actually doing. My whole transaction is at risk having been in this process with platform for 17 weeks now (4 weeks waiting for two calls and 13 weeks since paperwork was with them). I can’t seem to speak to/they won’t let me speak to someone who can actually help me. I just get told ‘we don’t do applications so we don’t know anything’ time and time again. I’m so extremely stressed - it’s ridiculous.  How is this legal? They’re able to turn around new customers in 30 days. It took them 8 weeks to even get a valuation booked in ? Other people having that done within seven days. I’m going crazy with the pressure we’re under and it’s hopeless. I’ve made a formal complaint - they take 4-6 weeks to respond and they’re going to do f*** all. :-(((((
Good luck everyone!!! 

That is insane! We'll be 9 weeks in as of this Friday so I just don't see how they're going to do it within the 10-12 week turnaround time. My mortgage advisor says no other lender is currently this bad with existing customers (or at all, really!). They really should be held to account. I've got a complaint in with them as well so I'll be interested to see what they say. Waiving the early redemption charge because they're forcing customers to jump ship would be a start but I'm not holding my breath.

Meanwhile the valuation report has come back with the Leeds so they're just waiting to assess it. So in comparison, my timeline with the Leeds has been:

14th December: Application submitted
18th December: Mortgage declaration signed and submitted along with requested documents
4th January: Mortgage valuation carried out
6th January: Valuation report received, awaiting assessment

Bear in mind we've had Christmas and New Year in between and there's a pandemic/lockdowns going on (which Platform has been leaning on heavily as an excuse since we started the porting process about eleventy billion years ago...).

It’s crazy. I can’t believe it. Once they’ve actually looked at the application and reviewed it, apparently it takes a few weeks for it to be unwritten and another week for them to process the offer (i.e someone to fax it and post it). Again - clearly appears this only applies to those porting mortgages as this timeline doesn’t exist for all new customers. If our early repayment wasn’t so high we would certainly have moved provider. I’m going to call up again tomorrow - fingers crossed we’re going to offer stage ASAP. Everyone in our chain has been waiting on us for eight weeks - can you imagine how annoyed they are? There’s me giving updates that are never realised because platform can’t deliver. 

claireyfairy83

Joiningtocomment said:

claireyfairy83 said:

Joiningtocomment said:

claireyfairy83 said:

Gave Platform a call this afternoon to see where our application was in the queue - they're currently assessing applications submitted the first week of October if that's any help to anyone else porting.

I'm leaving it in the queue as our application was added on 6th November so at this rate I can just cancel it once we (hopefully) get our mortgage offer with the Leeds, who are happy with our documents and are now waiting for the valuation figure (survey carried out yesterday). I wouldn't normally do two applications in tandem but with Platform taking forever, we've had to go elsewhere (plus we're not anywhere near the front of the queue so seems pointless cancelling at this stage before we've hopefully had an offer from the Leeds).

This is very helpful. We got ours in first week of October although four or five weeks ago I was told they’re looking at applications for end of September. I mean I’m really questing what the hell they’re actually doing. My whole transaction is at risk having been in this process with platform for 17 weeks now (4 weeks waiting for two calls and 13 weeks since paperwork was with them). I can’t seem to speak to/they won’t let me speak to someone who can actually help me. I just get told ‘we don’t do applications so we don’t know anything’ time and time again. I’m so extremely stressed - it’s ridiculous.  How is this legal? They’re able to turn around new customers in 30 days. It took them 8 weeks to even get a valuation booked in ? Other people having that done within seven days. I’m going crazy with the pressure we’re under and it’s hopeless. I’ve made a formal complaint - they take 4-6 weeks to respond and they’re going to do f*** all. :-(((((
Good luck everyone!!! 

That is insane! We'll be 9 weeks in as of this Friday so I just don't see how they're going to do it within the 10-12 week turnaround time. My mortgage advisor says no other lender is currently this bad with existing customers (or at all, really!). They really should be held to account. I've got a complaint in with them as well so I'll be interested to see what they say. Waiving the early redemption charge because they're forcing customers to jump ship would be a start but I'm not holding my breath.

Meanwhile the valuation report has come back with the Leeds so they're just waiting to assess it. So in comparison, my timeline with the Leeds has been:

14th December: Application submitted
18th December: Mortgage declaration signed and submitted along with requested documents
4th January: Mortgage valuation carried out
6th January: Valuation report received, awaiting assessment

Bear in mind we've had Christmas and New Year in between and there's a pandemic/lockdowns going on (which Platform has been leaning on heavily as an excuse since we started the porting process about eleventy billion years ago...).

It’s crazy. I can’t believe it. Once they’ve actually looked at the application and reviewed it, apparently it takes a few weeks for it to be unwritten and another week for them to process the offer (i.e someone to fax it and post it). Again - clearly appears this only applies to those porting mortgages as this timeline doesn’t exist for all new customers. If our early repayment wasn’t so high we would certainly have moved provider. I’m going to call up again tomorrow - fingers crossed we’re going to offer stage ASAP. Everyone in our chain has been waiting on us for eight weeks - can you imagine how annoyed they are? There’s me giving updates that are never realised because platform can’t deliver. 

Ugh they’re just useless, aren’t they? I hope you get a decision soon.

cf728

cf728 said:

jessaskew said:

How long does it take to hear back if the valuation is all ok? We have ours booked in today

New applicant or existing?? We're new, and ours was 18 December and we got our valuation feedback on the 21st. Just waiting for mortgage offer now.....

Just an update! We got our offer through late this afternoon! x

jessaskew

cf728 said:

cf728 said:

jessaskew said:

How long does it take to hear back if the valuation is all ok? We have ours booked in today

New applicant or existing?? We're new, and ours was 18 December and we got our valuation feedback on the 21st. Just waiting for mortgage offer now.....

Just an update! We got our offer through late this afternoon! x

Aww that’s brilliant news!! I’m so happy for you! We had our valuation feedback yesterday so hopefully not too long now! 

How exciting for you x 

GJOphthal

cf728 said:

cf728 said:

jessaskew said:

How long does it take to hear back if the valuation is all ok? We have ours booked in today

New applicant or existing?? We're new, and ours was 18 December and we got our valuation feedback on the 21st. Just waiting for mortgage offer now.....

Just an update! We got our offer through late this afternoon! x

Great news. Really pleased for you. We had to go back to Platform for another offer as we changed the purchase price... they gave us the updated offer in 4 working days! X

TT89

We are porting. Platform received our formal application on the 14th of November. It took over a month of phone calls to get to the stage of submitting our formal application. We have sold our house and must vacate by the 29th of January, in hindsight we shouldn’t of concluded the sale prior to getting our mortgage offer but we were at risk of losing our buyers. We are still waiting for our mortgage offer, and we have just been told by the sellers of our onwards purchase that we have until the end of January or they are putting their house back on the market. We will lose our onward purchase and this will leave us with nowhere to go. Oh and I am 32 weeks pregnant, and we also have a dog and three cats which is an obstacle to finding a suitable rental/ temporary accommodation. I don’t know what to do. I have read this forum throughout and I can see that existing customers are also experiencing the same ridiculous timescales, while new customers are being prioritised. We tried launching a complaint but they just reiterate that they are busy, ect. We asked if they would waive the ERC to allow us to go elsewhere, and ofcourse they said no. 

Worst case scenario is slowly happening for us. If we have to start looking for a new onwards purchase, what seller is going to be patient enough to deal with these ridiculous timescales? We are set to lose thousands via the ERC, whilst losing our onwards purchase and finding ourselves homeless with a newborn. Send help! 

PotterSax

Sounds awful, we complained and they said that it was rejected as we were told 10-12 weeks during the phone interview. But it took over a week for the paperwork to arrive and then they couldn’t tell us what ID to send them. They said whilst they won’t promise 10-12 weeks that they are increasing staff to cope but who knows if they will make a difference now!
To be honest if it goes through before 31st March I think the chain will have to wait for it, if anyone starts a fresh chain now they’d be hard pushed to get everything through before 31st March!

Joiningtocomment

TT89 said:

We are porting. Platform received our formal application on the 14th of November. It took over a month of phone calls to get to the stage of submitting our formal application. We have sold our house and must vacate by the 29th of January, in hindsight we shouldn’t of concluded the sale prior to getting our mortgage offer but we were at risk of losing our buyers. We are still waiting for our mortgage offer, and we have just been told by the sellers of our onwards purchase that we have until the end of January or they are putting their house back on the market. We will lose our onward purchase and this will leave us with nowhere to go. Oh and I am 32 weeks pregnant, and we also have a dog and three cats which is an obstacle to finding a suitable rental/ temporary accommodation. I don’t know what to do. I have read this forum throughout and I can see that existing customers are also experiencing the same ridiculous timescales, while new customers are being prioritised. We tried launching a complaint but they just reiterate that they are busy, ect. We asked if they would waive the ERC to allow us to go elsewhere, and ofcourse they said no. 

Worst case scenario is slowly happening for us. If we have to start looking for a new onwards purchase, what seller is going to be patient enough to deal with these ridiculous timescales? We are set to lose thousands via the ERC, whilst losing our onwards purchase and finding ourselves homeless with a newborn. Send help! 

I’m in the same position as you and we’ve sold and vacated already (back in October). We’re experiencing pressure as the chain we are in can’t move forward until we have the mortgage offer. We also have a huge ERC and we have no options but to wait around. We only sold our house to make use of the stamp duty saving. 

 I would expect 15 weeks maybe 16 weeks from the date they put your application on the system (which is not necessarily the day they received it). Ours was a day later.  It’s totally out of your circle of control so you can’t do anything. I would let your solicitor and seller know that it’s the mortgage company (Lender) and they’ve signalled back logs. 

I’ve complained and it’s got me no where and it doesn’t have any influence on them. They don’t care. The amount of times I’ve been told someone will call me and they don’t. 

We do not have our offer but I can let you know when we do if that would help? Our form was in early October.