Platform Mortgage

bluenose2

Hi Everyone,
My broker submitted an application today (60% LTV) for Platform and now I’m petrified after reading these reviews! 

Has anyone got any recent experiences that may put my mind at ease or shall I jump ship now!?

TT89

Joiningtocomment said:

TT89 said:

Porting customer here. Got a text today to say our offer has been approved & our offer documents are being generated. They said this typically takes 5-10 working days but as our case has been expedited they will try and do it within 48 hours. We previously complained about their ridiculous time scales for existing customers and explained our situation (heavily pregnant and out on the 29th), then they agreed expedite our case which has appeared to really get things moving so it was definitely worth complaining! Good luck. 

Has it come through? I’m really pleased it’s moving forward. I don’t understand Platform. We’ve had our application in since first week of October and we don’t have a mortgage offer. We have called and begged multiple times to get them to hurry up. They don’t ask for any more information it’s just that they’re so slow. It’s been 21 weeks since our offer was accepted and we are holding up the whole chain. It’s not fair we’ve all got personal circumstances, now it’s like they’re deciding which are more important vs other people. Another unethical move by platform. 

Hi. Yes. We have got our offer now and I feel like we have been very lucky. I do understand where you are coming from. It’s so incredibly frustrating. The only advice I can give is to officially complain as 21 weeks is absolutely ridiculous by any standard. My husband launched an official complaint as soon as we learnt of the discrepancy in timescales between new and old customers. We received a letter stating the usual waffle but it also referenced an actual person as a point of contact within the complaints. He contacted this person (took multiple attempts) and explained the situation and that is when they agreed to expedite it. I really sincerely hope that you get your offer very soon, it’s bloody awful and so incredibly stressful. Good luck

TT89

Within the complaints department* 

nelbear1991

Hi - wanted to share our experience with Platform as a new customer:  
AIP - 11/1 
Full application 12/1 
Gifted Deposit letter requested 21/1
Valuation & Homebuyers Survey booked for 22/1
Valuation verbally advised 26/1 (£10k less than offer)
Seller agreed lower price 27/1....mortgage offer emailed ten minutes later!  Says it will be in the post within 48 hours. 

We are both full time employed but my partner has around 30-40% of his wage made up of commission. 
Very very pleasantly surprised here as thought we were in for a long wait and the Spanish inquisition on our statements. No other queries at all in relation to statements or anything like that....I know we went through a lot with our broker as to what payments were what so I expect he sent some sort of annotated version to avoid the questions/delays

Now hoping everything else goes as smoothly! 

benrichards0611

bluenose2 said:

Hi Everyone,
My broker submitted an application today (60% LTV) for Platform and now I’m petrified after reading these reviews! 

Has anyone got any recent experiences that may put my mind at ease or shall I jump ship now!?

If you are a new customer you shouldn't have a problem

bluenose2

benrichards0611 said:

bluenose2 said:

Hi Everyone,
My broker submitted an application today (60% LTV) for Platform and now I’m petrified after reading these reviews! 

Has anyone got any recent experiences that may put my mind at ease or shall I jump ship now!?

If you are a new customer you shouldn't have a problem

Thanks Ben, that’s what I’m hoping.
Will keep the thread updated. 

mowgliisaG

Everyone who got a got a platform mortgage..was offer valid 3 months or 6?

GJOphthal

mowgliisaG said:

Everyone who got a got a platform mortgage..was offer valid 3 months or 6?

6 months 

mowgliisaG

GJOphthal said:

mowgliisaG said:

Everyone who got a got a platform mortgage..was offer valid 3 months or 6?

6 months 

Is there a drawdown deadline??? 

GJOphthal

mowgliisaG said:

GJOphthal said:

mowgliisaG said:

Everyone who got a got a platform mortgage..was offer valid 3 months or 6?

6 months 

Is there a drawdown deadline??? 

Mine was issued 4th Jan and said offer was until 4th June