Platform Mortgage

mowgliisaG

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

jessaskew

mowgliisaG said:

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

I think they do 6 months from the application, not from offer. When did your buyer apply?

mowgliisaG

jessaskew said:

mowgliisaG said:

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

I think they do 6 months from the application, not from offer. When did your buyer apply?

October 30th but offer expiry says jan 30th

Joiningtocomment

TT89 said:

Joiningtocomment said:

TT89 said:

Porting customer here. Got a text today to say our offer has been approved & our offer documents are being generated. They said this typically takes 5-10 working days but as our case has been expedited they will try and do it within 48 hours. We previously complained about their ridiculous time scales for existing customers and explained our situation (heavily pregnant and out on the 29th), then they agreed expedite our case which has appeared to really get things moving so it was definitely worth complaining! Good luck. 

Has it come through? I’m really pleased it’s moving forward. I don’t understand Platform. We’ve had our application in since first week of October and we don’t have a mortgage offer. We have called and begged multiple times to get them to hurry up. They don’t ask for any more information it’s just that they’re so slow. It’s been 21 weeks since our offer was accepted and we are holding up the whole chain. It’s not fair we’ve all got personal circumstances, now it’s like they’re deciding which are more important vs other people. Another unethical move by platform. 

Hi. Yes. We have got our offer now and I feel like we have been very lucky. I do understand where you are coming from. It’s so incredibly frustrating. The only advice I can give is to officially complain as 21 weeks is absolutely ridiculous by any standard. My husband launched an official complaint as soon as we learnt of the discrepancy in timescales between new and old customers. We received a letter stating the usual waffle but it also referenced an actual person as a point of contact within the complaints. He contacted this person (took multiple attempts) and explained the situation and that is when they agreed to expedite it. I really sincerely hope that you get your offer very soon, it’s bloody awful and so incredibly stressful. Good luck

Thanks very much. We’ve made an official complaint and it’s been updated every step of the way. Other than eventually getting a mortgage offer (lol fingers crossed) what are the chances of any compensation? This process is so stressful I can’t actually believe they’re allowed to do this. They haven’t even asked us for extra information. They have zero excuse. 

jessaskew

mowgliisaG said:

jessaskew said:

mowgliisaG said:

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

I think they do 6 months from the application, not from offer. When did your buyer apply?

October 30th but offer expiry says jan 30th

Oh!! That’s so weird. And annoying!!! 

bluenose2

My broker confirmed today that they’re working on cases submitted on the 25th Jan. 

claireyfairy83

Joiningtocomment said:

TT89 said:

Joiningtocomment said:

TT89 said:

Porting customer here. Got a text today to say our offer has been approved & our offer documents are being generated. They said this typically takes 5-10 working days but as our case has been expedited they will try and do it within 48 hours. We previously complained about their ridiculous time scales for existing customers and explained our situation (heavily pregnant and out on the 29th), then they agreed expedite our case which has appeared to really get things moving so it was definitely worth complaining! Good luck. 

Has it come through? I’m really pleased it’s moving forward. I don’t understand Platform. We’ve had our application in since first week of October and we don’t have a mortgage offer. We have called and begged multiple times to get them to hurry up. They don’t ask for any more information it’s just that they’re so slow. It’s been 21 weeks since our offer was accepted and we are holding up the whole chain. It’s not fair we’ve all got personal circumstances, now it’s like they’re deciding which are more important vs other people. Another unethical move by platform. 

Hi. Yes. We have got our offer now and I feel like we have been very lucky. I do understand where you are coming from. It’s so incredibly frustrating. The only advice I can give is to officially complain as 21 weeks is absolutely ridiculous by any standard. My husband launched an official complaint as soon as we learnt of the discrepancy in timescales between new and old customers. We received a letter stating the usual waffle but it also referenced an actual person as a point of contact within the complaints. He contacted this person (took multiple attempts) and explained the situation and that is when they agreed to expedite it. I really sincerely hope that you get your offer very soon, it’s bloody awful and so incredibly stressful. Good luck

Thanks very much. We’ve made an official complaint and it’s been updated every step of the way. Other than eventually getting a mortgage offer (lol fingers crossed) what are the chances of any compensation? This process is so stressful I can’t actually believe they’re allowed to do this. They haven’t even asked us for extra information. They have zero excuse. 

I’ve just received my second letter from Platform today saying they’re still not able to review our complaint so I’ve reported them to the Financial Ombudsman, for all the good it’ll probably do. There’s a section on the web form where they ask what you’d like Platform to do and I said I think a refund of the early repayment charge would be acceptable. I’ll update if I get anywhere with either Platform or the ombudsman.

Joiningtocomment

claireyfairy83 said:

Joiningtocomment said:

TT89 said:

Joiningtocomment said:

TT89 said:

Porting customer here. Got a text today to say our offer has been approved & our offer documents are being generated. They said this typically takes 5-10 working days but as our case has been expedited they will try and do it within 48 hours. We previously complained about their ridiculous time scales for existing customers and explained our situation (heavily pregnant and out on the 29th), then they agreed expedite our case which has appeared to really get things moving so it was definitely worth complaining! Good luck. 

Has it come through? I’m really pleased it’s moving forward. I don’t understand Platform. We’ve had our application in since first week of October and we don’t have a mortgage offer. We have called and begged multiple times to get them to hurry up. They don’t ask for any more information it’s just that they’re so slow. It’s been 21 weeks since our offer was accepted and we are holding up the whole chain. It’s not fair we’ve all got personal circumstances, now it’s like they’re deciding which are more important vs other people. Another unethical move by platform. 

Hi. Yes. We have got our offer now and I feel like we have been very lucky. I do understand where you are coming from. It’s so incredibly frustrating. The only advice I can give is to officially complain as 21 weeks is absolutely ridiculous by any standard. My husband launched an official complaint as soon as we learnt of the discrepancy in timescales between new and old customers. We received a letter stating the usual waffle but it also referenced an actual person as a point of contact within the complaints. He contacted this person (took multiple attempts) and explained the situation and that is when they agreed to expedite it. I really sincerely hope that you get your offer very soon, it’s bloody awful and so incredibly stressful. Good luck

Thanks very much. We’ve made an official complaint and it’s been updated every step of the way. Other than eventually getting a mortgage offer (lol fingers crossed) what are the chances of any compensation? This process is so stressful I can’t actually believe they’re allowed to do this. They haven’t even asked us for extra information. They have zero excuse. 

I’ve just received my second letter from Platform today saying they’re still not able to review our complaint so I’ve reported them to the Financial Ombudsman, for all the good it’ll probably do. There’s a section on the web form where they ask what you’d like Platform to do and I said I think a refund of the early repayment charge would be acceptable. I’ll update if I get anywhere with either Platform or the ombudsman.

I will certainly do the same as I’m expecting us to get the same letter shortly. Probably another two weeks until they’ve had eight weeks to handle it. I would like a more formal apology and financial compensation for the stress and time I’ve had to spend on the phone to platform away from my day job alongside any fees we’ve paid back (especially if we’ve paid any sort of admin fee). Nightmare! 

Kelb93

mowgliisaG said:

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

I had this! Applied in August last year and got my offer in October. My offer expired yesterday but my purchase still hasn’t completed due to a probate issue at the top of the chain. My broker applied for an extension last week so just waiting to see if they will extend it or not. Fingers crossed it doesn’t take too long 🤞🏻

mowgliisaG

Kelb93 said:

mowgliisaG said:

thanks...anyone else had a 3 month offer?? By buyers offer due to expire a this Sunday and we due to complete next Friday...they only have a 3 month offer but never heard of a 3 month offer 

I had this! Applied in August last year and got my offer in October. My offer expired yesterday but my purchase still hasn’t completed due to a probate issue at the top of the chain. My broker applied for an extension last week so just waiting to see if they will extend it or not. Fingers crossed it doesn’t take too long 🤞🏻

Platform extended the offer for 5 days..due to end Friday as we said we are completing Friday...