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Platform Mortgage

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  • joeksemail
    joeksemail Posts: 25 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 18 September 2020 at 10:52AM
    How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
  • ES1989 said:
    Hi Joeksemail, thanks for your comments. Also I believe you posted l the Intermediary lending criteria In an earlier post which was also greatly appreciated. The late payment is with HSBC but it was due to a switch in bank accounts. They have accepted fault, however the update to the credit agencies seems to be taking some time. It’s just a littler nerve racking as you don’t know how much comfort to take from passing the hard check DIP. I note you applied with Platform a similar time to myself. We have today had confirmation they are completing a valuation on 29th. Have you had any news?  
    No news yet, just on hold to them as when I did my application their payment system was down for the Homebuyers report payment so paid that on Weds and they promised me they would get it booked in ASAP so calling to chase now.
    Just on a side note, all companies that report to the CRAs are able to do an "expedited update" to the CRAs, its usually a team lead etc in collections. If its taking its time and they have admitted fault, just keep banging the drum and say you have spoken to the CRA and you know they are able to do it and to get it done as its about to lose you a house. 
  • How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
    So do you have a mortgage with them? Mine is still in the application stage,7 days ago I was meant to hear something within 2 business days! 
  • How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
    So do you have a mortgage with them? Mine is still in the application stage,7 days ago I was meant to hear something within 2 business days! 
    When you called them , what info do you give to identify yourself? 
  • How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
    So do you have a mortgage with them? Mine is still in the application stage,7 days ago I was meant to hear something within 2 business days! 
    When you called them , what info do you give to identify yourself? 
    We already have a mortgage account number but they also gave us a new one for the port and borrow extra. They always ask for the account number. 


     I was hopeful that we would be able to exchange next week on Friday but having called our bank, what was up to 10 days to receive the offer seems to have changed up to 14 working days as of my call to them today. Gah! Now our move date will definitely be in October. The other thing that spooked me a little from my phone call with the bank, they mentioned that our application had been approved for an offer. He then went to explain something along the lines of it now going to HQ for approval to issue the offer. I thought we had an offer and that it was just in a queue for the offer pack to be issued.

    This is stressful to say the least. Our buyers are chomping at our heels to get a move on. 

  • So more questions today.. this will be the 4th time they have asked... been with the underwriters for 2 weeks now and no further forward. 
    Along wait the next 2-4 day update :-(
  • How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
    So do you have a mortgage with them? Mine is still in the application stage,7 days ago I was meant to hear something within 2 business days! 
    No, I am a new customer
  • How are people contact platform directly? What information do you have to give them to identify yourself? I thought they only dealt with MA's. 
    I use 0345 070 1999 Opt 2 - I am a new customer but my MA has a lot on so anything I can do to speed the process up I just call. 
    "The squeaky wheel gets the grease" 
    So do you have a mortgage with them? Mine is still in the application stage,7 days ago I was meant to hear something within 2 business days! 
    When you called them , what info do you give to identify yourself? 
    It changes but generally: Name, DOB, Application or DIP number, address of property and loan amount.
    I have never had any push back on me being the end customer and I have been upfront about that with them from the start of the call.
  • I'm not sure why but so far the process for me has been much quicker than what others have experienced on here, I just hope my good luck continues... 

    01/09: Agreement in principle

    03/09: Application submitted via MA

    08/09: Survey carried out

    17/09: Been informed survey is fine & MA expects an offer by the end of next week
  • Deano89 said:
    I'm not sure why but so far the process for me has been much quicker than what others have experienced on here, I just hope my good luck continues... 

    01/09: Agreement in principle

    03/09: Application submitted via MA

    08/09: Survey carried out

    17/09: Been informed survey is fine & MA expects an offer by the end of next week
    Good luck, my MA said that 2 weeks ago and I am still waiting for an offer 
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