New Green Homes Grant to give up to £5,000 in vouchers for insulation and double-glazing

mrmel

Monopoli said:

Has anyone had a full rejection after appeal?
Just think this process is ridiculous. Only having one install that could give me a quote at the time. I called to enquire in November earliest quote date they could give was in February. Got the quote sent it off. straight away after a month without a response, I chased it up. They stated they sent me an email that they requested more information. I asked when but they couldn't provide proof, either way, I sent it. After another month I was told the quote was too high and has been rejected. I was quite confused as this one of the government-approved installers and not someone I pick. Either way went back to the installers and explain the situation. They were as confused as me and they stated in recent weeks the government has been knocking back a lot of applications and my application was no different from the ones they have already approved. Either way, after appealing it has been rejected. So after 6 months nothing and waste of time. I knew this was going to happen when the government ended applications in March. It's a joke and this should be raised higher up. Possibly Martin has a word with someone about this.

This is exactly what happened to me. I have tried to obtain more quotes and succeeded in getting more expensive ones. I can't see how they are allowed to refuse a grant on the grounds that it is too expensive. If you have followed the rules and found an installer that is Trustmark registered and it is for a qualifying measure? They are administrators. Not surveyors or experts in insulation. They don't know anything about the individual properties. They are incompetent we know that and I think hoping that we all give up.

capon31

This is starting to worry me as I imagine that I am looking at the same happening to me. I have been waiting 200 days since my first application and 140 since I sent off the revised quote they requested. I managed to get a cheaper quote from the installers and sent it back to the government within hours of them asking ... so 140 days later with nothing from then really does make my blood boil. 
And then to add to that, I issued a complaint which I was given a reference number for and ensured that I would hear back within 14 days ... 16 days ago. How can they be so hopeless that they fail to respond in time to a complaint which is complaing about their time management and communication!! 
Martin. Help!!

sallyhocking

capon31 said:

This is starting to worry me as I imagine that I am looking at the same happening to me. I have been waiting 200 days since my first application and 140 since I sent off the revised quote they requested. I managed to get a cheaper quote from the installers and sent it back to the government within hours of them asking ... so 140 days later with nothing from then really does make my blood boil. 
And then to add to that, I issued a complaint which I was given a reference number for and ensured that I would hear back within 14 days ... 16 days ago. How can they be so hopeless that they fail to respond in time to a complaint which is complaing about their time management and communication!! 
Martin. Help!!

I can't believe it!!!! Received email on 29th April asking for more detailed info on installers quote. Got in touch with installer who provided the detailed info that was required and sent in revised quote on 30th April. In the meantime, wrote to MP. Today received the same email from GHG that I received on 29th April asking for the same information!?! I have been on the phone for 40 minutes and still holding whilst the revised quote (that they received on the 30th April) is being checked and checked and checked........ Applied nearly 5 months ago.......What a total shambles! 

capon31

sallyhocking said:

capon31 said:

This is starting to worry me as I imagine that I am looking at the same happening to me. I have been waiting 200 days since my first application and 140 since I sent off the revised quote they requested. I managed to get a cheaper quote from the installers and sent it back to the government within hours of them asking ... so 140 days later with nothing from then really does make my blood boil. 
And then to add to that, I issued a complaint which I was given a reference number for and ensured that I would hear back within 14 days ... 16 days ago. How can they be so hopeless that they fail to respond in time to a complaint which is complaing about their time management and communication!! 
Martin. Help!!

I can't believe it!!!! Received email on 29th April asking for more detailed info on installers quote. Got in touch with installer who provided the detailed info that was required and sent in revised quote on 30th April. In the meantime, wrote to MP. Today received the same email from GHG that I received on 29th April asking for the same information!?! I have been on the phone for 40 minutes and still holding whilst the revised quote (that they received on the 30th April) is being checked and checked and checked........ Applied nearly 5 months ago.......What a total shambles! 

That's awful, Sally! I have never experienced anything as poorly put together as this. The amount of hours we have spent ringing, and complaining, and checking emails is obsured! I really hope you get somewhere with your call today!  

sallyhocking

No surprises here....once again been told all required information checked and received, just got to wait to here ;(

Monopoli

mrmel said:

Monopoli said:

Has anyone had a full rejection after appeal?
Just think this process is ridiculous. Only having one install that could give me a quote at the time. I called to enquire in November earliest quote date they could give was in February. Got the quote sent it off. straight away after a month without a response, I chased it up. They stated they sent me an email that they requested more information. I asked when but they couldn't provide proof, either way, I sent it. After another month I was told the quote was too high and has been rejected. I was quite confused as this one of the government-approved installers and not someone I pick. Either way went back to the installers and explain the situation. They were as confused as me and they stated in recent weeks the government has been knocking back a lot of applications and my application was no different from the ones they have already approved. Either way, after appealing it has been rejected. So after 6 months nothing and waste of time. I knew this was going to happen when the government ended applications in March. It's a joke and this should be raised higher up. Possibly Martin has a word with someone about this.

This is exactly what happened to me. I have tried to obtain more quotes and succeeded in getting more expensive ones. I can't see how they are allowed to refuse a grant on the grounds that it is too expensive. If you have followed the rules and found an installer that is Trustmark registered and it is for a qualifying measure? They are administrators. Not surveyors or experts in insulation. They don't know anything about the individual properties. They are incompetent we know that and I think hoping that we all give up.

I have it is a pointless scheme giving false hope after messing up during this whole COVID situation.
In principle, it is great but makes no sense to suggest someone then tell me it's too expensive when they quote me a price. Why have them on the website?

Zanderman

Monopoli said:

mrmel said:

Monopoli said:

Has anyone had a full rejection after appeal?
Just think this process is ridiculous. Only having one install that could give me a quote at the time. I called to enquire in November earliest quote date they could give was in February. Got the quote sent it off. straight away after a month without a response, I chased it up. They stated they sent me an email that they requested more information. I asked when but they couldn't provide proof, either way, I sent it. After another month I was told the quote was too high and has been rejected. I was quite confused as this one of the government-approved installers and not someone I pick. Either way went back to the installers and explain the situation. They were as confused as me and they stated in recent weeks the government has been knocking back a lot of applications and my application was no different from the ones they have already approved. Either way, after appealing it has been rejected. So after 6 months nothing and waste of time. I knew this was going to happen when the government ended applications in March. It's a joke and this should be raised higher up. Possibly Martin has a word with someone about this.

This is exactly what happened to me. I have tried to obtain more quotes and succeeded in getting more expensive ones. I can't see how they are allowed to refuse a grant on the grounds that it is too expensive. If you have followed the rules and found an installer that is Trustmark registered and it is for a qualifying measure? They are administrators. Not surveyors or experts in insulation. They don't know anything about the individual properties. They are incompetent we know that and I think hoping that we all give up.

I have it is a pointless scheme giving false hope after messing up during this whole COVID situation.
In principle, it is great but makes no sense to suggest someone then tell me it's too expensive when they quote me a price. Why have them on the website?

As I understand it (as someone who was also told their quote was too expensive) they are assessing costs by comparing to a standard pro-rata cost for each type of work.  And if your quote is higher than that standard they auto-reject it - though they wait several months before telling you this, despite it (presumably) being obvious at a glance.  

Their rates, for some measures at least, are way below realistic rates, so lots of stuff may get rejected.  For flat roof insulation - the measure we applied for - their standard rates were based on (so I'm told) a substandard system.   That is they got someone to tell them how much flat roof insulation would cost per square metre and the info they went with was for a standard of insulation below the standard they themselves were insisting works met.  So every flat roof quote was, by default, too high.  Because the rate they were assessing against was for a cowboy job, not a professional job.  You really couldn't make this up!

They did, as I understand it, work that error out and changed the rates, for flat roof work, to something more realistic, so some work started being approved.  As was ours.  But only after the flat roof industry got stroppy.  And even the 'realistic' rate was too tight for awkward installs, or small areas, where the additional costs (scaffolding etc) were a higher proportion of the costs so the cost per square metre for that particular job went up.   Some of those, so I'm told, have only got approval if the householder has volunteered to pay a higher percentage of the costs and the quote has been re-submitted with altered figures to reflect this.

The whole scheme has been completely farcical - I still cannot believe the incompetence.   

capon31

Today is the day. 204 days after sending off my application I have received my voucher for my front door. I will be having a beer tonight. Thank you for all the support on this forum. I hope more of you will be getting some good news soon!

TrappedInMe

capon31 said:

Today is the day. 204 days after sending off my application I have received my voucher for my front door. I will be having a beer tonight. Thank you for all the support on this forum. I hope more of you will be getting some good news soon!

Did you get the capped at £1000 voucher?

capon31

TrappedInMe said:

capon31 said:

Today is the day. 204 days after sending off my application I have received my voucher for my front door. I will be having a beer tonight. Thank you for all the support on this forum. I hope more of you will be getting some good news soon!

Did you get the capped at £1000 voucher?

My door was only £1400 so it did not affect me