Santander mortgage timeline

JD12Ev

after 6 long weeks, finally got the text I've been waiting for!!

Thinking of you all thats still waiting to get your offers, hoping it wont be too much longer for you 

X

Melei

Congratulations! 

Meyamoo

I've just started the process with Santander.  Going directly as want to port my mortgage across, to save on the early repayment charge, plus I'm on a decent rate.  Has anyone done similar, and could let me advise on expected timeframe based on their experience?

hillwalker2004

Slightly confused by the recent message I received from Santander.  Timelines:
Applied 30th June
Further supporting information requested 3rd July
Further supporting information requested 7th July
Valuation booked for 8th July.
Further supporting information requested 9th July
Sent to underwriters 12th July
Underwriting approval 21st July

I'm confused as the message received says approved subject to valuation, but the valuation took place 8th July.  I called Santander who suggested its just the online system sending an automated email (as in the online tracker the valuation is listed as the next step after underwriting) and not to worry.  The person I spoke to thought it was back with the main mortgage team who will tie it all together but she didnt seem very sure or could give a timescale - any ideas?

Thanks.

JD12Ev

hillwalker2004 said:

Slightly confused by the recent message I received from Santander.  Timelines:
Applied 30th June
Further supporting information requested 3rd July
Further supporting information requested 7th July
Valuation booked for 8th July.
Further supporting information requested 9th July
Sent to underwriters 12th July
Underwriting approval 21st July

I'm confused as the message received says approved subject to valuation, but the valuation took place 8th July.  I called Santander who suggested its just the online system sending an automated email (as in the online tracker the valuation is listed as the next step after underwriting) and not to worry.  The person I spoke to thought it was back with the main mortgage team who will tie it all together but she didnt seem very sure or could give a timescale - any ideas?

Thanks.

I had the same yesterday..an approval text and that the next step was valuation which had already been done, then an hour later i recieved another text saying mortgage offer has been issuedand sent to myself and solicitor.. keep an eye out for another text  

James-may

Application sent, week later valuation complete, 3 days later broker said they asked for clarification on payslips, he didn't know why as they have every payslip, he referred them to the slips they had and they said oh yeah, we already have that.
Email yesterday saying back to underwriters.
I'm hoping that as the valuation has been done and they are now looking at payslips that they are happy with the valuation, and the amount I offered.

Jillmoneysaver

The underwriters queue is 8 days at present. https://www.santanderforintermediaries.co.uk/submit-and-track-business/our-service-levels/
So every time they ask for something new, it goes back to the end of the queue. 

hillwalker2004

hillwalker2004 said:

Slightly confused by the recent message I received from Santander.  Timelines:
Applied 30th June
Further supporting information requested 3rd July
Further supporting information requested 7th July
Valuation booked for 8th July.
Further supporting information requested 9th July
Sent to underwriters 12th July
Underwriting approval 21st July

I'm confused as the message received says approved subject to valuation, but the valuation took place 8th July.  I called Santander who suggested its just the online system sending an automated email (as in the online tracker the valuation is listed as the next step after underwriting) and not to worry.  The person I spoke to thought it was back with the main mortgage team who will tie it all together but she didnt seem very sure or could give a timescale - any ideas?

Thanks.

At 3.15pm I received the offer, so 16 working days in all.  As my solicitor is on the panel I'm hoping we can now exchange in a matter of a few days as this is literally the last thing outstanding.  We were originally with HSBC but their mortgage conveyancer (O'Neill Patient) have been so utterly appalling that we started afresh with Santander.

The HSBC approval was first week of May and we are still nowhere near the finish line. It took them 7 weeks just to contact my solicitor, then every communication thereafter is usually a week to turnaround.

JonMitchell

hillwalker2004 said:

hillwalker2004 said:

Slightly confused by the recent message I received from Santander.  Timelines:
Applied 30th June
Further supporting information requested 3rd July
Further supporting information requested 7th July
Valuation booked for 8th July.
Further supporting information requested 9th July
Sent to underwriters 12th July
Underwriting approval 21st July

I'm confused as the message received says approved subject to valuation, but the valuation took place 8th July.  I called Santander who suggested its just the online system sending an automated email (as in the online tracker the valuation is listed as the next step after underwriting) and not to worry.  The person I spoke to thought it was back with the main mortgage team who will tie it all together but she didnt seem very sure or could give a timescale - any ideas?

Thanks.

At 3.15pm I received the offer, so 16 working days in all.  As my solicitor is on the panel I'm hoping we can now exchange in a matter of a few days as this is literally the last thing outstanding.  We were originally with HSBC but their mortgage conveyancer (O'Neill Patient) have been so utterly appalling that we started afresh with Santander.

The HSBC approval was first week of May and we are still nowhere near the finish line. It took them 7 weeks just to contact my solicitor, then every communication thereafter is usually a week to turnaround.

You might be surprised that Santander also uses ONeil Patient. Many years back when I had my Santander mortgage, it was conveyance by the incompetent ONeil, due to their low fee huge quantity CONVEYANCING business model.

one of the reasons I am shopping around for other lenders atm...

JonMitchell

Jillmoneysaver said:

The underwriters queue is 8 days at present. https://www.santanderforintermediaries.co.uk/submit-and-track-business/our-service-levels/
So every time they ask for something new, it goes back to the end of the queue. 

All the best Jillmoneysaver. Persevere on, it shouldn’t be too long for you.