Santander mortgage timeline

yousnorkmaiden

Meh123 said:

Archer2020 said:

I have been watching the service levels since 11 November willing them on and now we are almost at the top of the queue I am feeling so stressed! It really seems to be luck of the draw as to which underwriter you get from what I can see having watched this thread! 

Just to give you a heads up....we were due to hit the top when it reached the 9th Nov and the UW made contact with us whilst it was showing the 5th Nov, so it’s not 100% accurate! Now hoping for the same whilst we wait for them to assess the docs we sent back on Monday because that queue hasn’t moved for days!! 😂

Echo this - we went into the queue on 17/11 and they started asking questions yesterday so someone is looking at it! 

Meh123

yousnorkmaiden said:

Meh123 said:

Archer2020 said:

I have been watching the service levels since 11 November willing them on and now we are almost at the top of the queue I am feeling so stressed! It really seems to be luck of the draw as to which underwriter you get from what I can see having watched this thread! 

Just to give you a heads up....we were due to hit the top when it reached the 9th Nov and the UW made contact with us whilst it was showing the 5th Nov, so it’s not 100% accurate! Now hoping for the same whilst we wait for them to assess the docs we sent back on Monday because that queue hasn’t moved for days!! 😂

Echo this - we went into the queue on 17/11 and they started asking questions yesterday so someone is looking at it! 

I’ve got everything crossed that we hear some positive news next week, we sent the additional docs to them on Monday so hopefully HOPEFULLY we’ll get somewhere!! 

yousnorkmaiden

Maybe we’ll be offer twins 

mowgliisaG

rjm80 said:

Bit of a sad First Post, but after a 6-7 week wait with Santander, we've just been rejected.
Both my OH and I are self-employed and I am a company director with income affected during COVID.
Half way through our application a new rule on reviewing company bank statements came through. This showed the income dip and despite healthy bank balance and a return to billings, they'd only consider based on matching income to profit over this period.
Now trying our luck with Nationwide. Fingers crossed...

Shocked to hear this as usually new changes should not affect pipeline applications only new applications from that point. 

BLK1589

We've just had a fun update! Apparently as it took a few weeks to sort the accountants projection Santander archived our application and was non-retrievable so our broker had to submit a new application! (despite being told on the phone that they would contact Santander to make sure this didn't happen!). So now our broker is speaking with the solicitor to expedite everything, as we are technically back at the bottom of the pile! We have been assured that it should all be fine and the solicitor will be able to speed it along but at this stage who knows. Had to submit more bank statements for both of us too as the current ones now deemed out of date. Just hoping for some good news soon!

Meh123

BLK1589 said:

We've just had a fun update! Apparently as it took a few weeks to sort the accountants projection Santander archived our application and was non-retrievable so our broker had to submit a new application! (despite being told on the phone that they would contact Santander to make sure this didn't happen!). So now our broker is speaking with the solicitor to expedite everything, as we are technically back at the bottom of the pile! We have been assured that it should all be fine and the solicitor will be able to speed it along but at this stage who knows. Had to submit more bank statements for both of us too as the current ones now deemed out of date. Just hoping for some good news soon!

Absolute nightmare!!! We had a 2 week set back and completely know how absolutely frustrating it is! Make sure you’re all over your broker to get this escalated, genuinely feel for you as everything takes so long as it is without stuff like this being added in too!!

85c

Update from MB, accounts filed with companies house, Santander business manager has taken it to her boss as said we should never have been declined, and wants him to cross reference it and get out the Appel cue, so something a bit positive.

Emac30

Has anyone any experience with Santander and shift pay on the pay slip?
I am on an annualised hours contract in work because my job requires me to work shifts and I have received the same annualised hours allowance (shift pay) for 9 years now. Never had an issue with our previous mortgage companies. Santander have told our broker that they don’t understand my payslips so aren’t willing to take my shift pay into account, and because of this they have lowered the amount they are willing to lend by 30k! The broker has been on the phone all day to the underwriter pointing out the same bit of my pay slip (they have all my payslips from January onwards and all are exactly the same) I’m so upset and don’t know what to do. Has anyone has issues with their shift pay? 

AnonymousT

In exactly the same boat as a couple of others here... Submitted to UW Queue 28th of October.  Came back asking for my partner's most recent bank statement (employed).  And also for my Ltd company performance Apr 2020 to date, along with projections for the rest of the financial year.   Things did take a dip as expected, so I'm really at a loss as to what they're gonna come back with.   Surely they need to recognise that most of us have been affected in one way shape or form this year?

Fingers crossed for all - it's been the most stressful few weeks ever

26C

UW has asked my accountant to confirm why my income has increased and if its sustainable. This is due to promotion. Anyone else had this and what was the result?