Neon Reef - any views?

brewerdave

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

Sent them an email on 27/9 re DD review process - no reply yet - 9 working days

GingerTim

Neon Reef are famously unresponsive.

SPOWER

This is a quote from the Energy Ombudsman....

"However, as you are aware, Neon Reef is difficult to make contact with, which is a frustration our service is also experiencing."

Gerry1

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

I was with Neon Reef from Feb 20 to June 21 and found them very good and quick to respond.  Although last October they had closed the unbeatable Aqua One variable tariff to newcomers, they still kept my prices the same until June.

Unfortunately they seem to have suffered along with all the other cheap companies: they were slow to refund my credit so they had to pay £30 compo when I nudged them, but they didn't quibble.

Curiously when I tried to rejoin they said they didn't support my E7 meter, but they'd previously had no trouble doing so !  I queried this but there was no response.  Perhaps I'm blacklisted as having claimed compo?

dbks

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

What do you mean by "re-activate one's account"?

If you have voluntarily left Neon Reef, and now wish to be supplied again by them, you are effectively a new customer as far as sign up goes.

How much quicker do you want the process to be? They are already one of, if not the, fastest in the industry. If you apply direct, they will strive to complete your switch in 5 working days, as many have recently alluded to.
(Most suppliers still take 17-21 days to complete a switch)

Or are you perhaps claiming to be a victim of an errroneous transfer from Neon Reef? In which case, you will need to follow that process.

BigBlueSky

All seems to be progressing very quickly for me too.  Referral link received (for the £50 credit) and estimated switch date just over a week away.

Lets hope they last long enough to make the most of the cheap rates.

jrio

dbks said:

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

What do you mean by "re-activate one's account"?

If you have voluntarily left Neon Reef, and now wish to be supplied again by them, you are effectively a new customer as far as sign up goes.

How much quicker do you want the process to be? They are already one of, if not the, fastest in the industry. If you apply direct, they will strive to complete your switch in 5 working days, as many have recently alluded to.
(Most suppliers still take 17-21 days to complete a switch)

Or are you perhaps claiming to be a victim of an errroneous transfer from Neon Reef? In which case, you will need to follow that process.

That is the crux of the problem - I attempted to register as a new customer but can't, as my email address "already exists".

manic37

jrio said:

dbks said:

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

What do you mean by "re-activate one's account"?

If you have voluntarily left Neon Reef, and now wish to be supplied again by them, you are effectively a new customer as far as sign up goes.

How much quicker do you want the process to be? They are already one of, if not the, fastest in the industry. If you apply direct, they will strive to complete your switch in 5 working days, as many have recently alluded to.
(Most suppliers still take 17-21 days to complete a switch)

Or are you perhaps claiming to be a victim of an errroneous transfer from Neon Reef? In which case, you will need to follow that process.

That is the crux of the problem - I attempted to register as a new customer but can't, as my email address "already exists".

Use another email address to register. 

Inigo_Montoya

jrio said:

dbks said:

jrio said:

Has anyone had success in re-joining Neon Reef and expediting the process?  Their website is set up to only accommodate new customer applications - there is no option to re-activate one's account - and the only contact option is email, with a reply time of up to 5 days, which I imagine may be longer at this time.

What do you mean by "re-activate one's account"?

If you have voluntarily left Neon Reef, and now wish to be supplied again by them, you are effectively a new customer as far as sign up goes.

How much quicker do you want the process to be? They are already one of, if not the, fastest in the industry. If you apply direct, they will strive to complete your switch in 5 working days, as many have recently alluded to.
(Most suppliers still take 17-21 days to complete a switch)

Or are you perhaps claiming to be a victim of an errroneous transfer from Neon Reef? In which case, you will need to follow that process.

That is the crux of the problem - I attempted to register as a new customer but can't, as my email address "already exists".

Sounds like you just need to login to your old account & change the email address to something else

that will allow you to create a new account with your preferred email address

CRISPIANNE3

And who said communication was difficult with this company. I went on to live chat and got through straight away. However I was probably just lucky.