Neon Reef - any views?

CRISPIANNE3

Inigo_Montoya said:

CRISPIANNE3 said:

Soon to be a refugee from Plant Symbio I decided to go for the Neon Reef V3 yearly fix.  Ok I should have waited but a good offer so I am taking the chance. However a bit surprised they are taking the first payment on 11 October.  Looking at their terms and conditions they say I will not be on supply until 25 October. Also they are taken the payment before the cooling off ends.  
 


Time frame taken from App

Today switch starts

in 16 days they will ask for the first meter read

in 19 days we will take your first payment

on the 25 October 2021 you are officially a Neon Reef customer.

Did you receive a "welcome to neon reef" email ? - if so you may find that states a much earlier transfer date & which is probably the correct date ?

In my case I applied to transfer via their website on the 29th & my supply is transferring on the 7th with the first DD taken the same day

This much quicker transfer they have only recently put in place may be because they are trying to survive by getting more new customer DD payments sooner  

I did a google search and came up with the following information:

How long does it take to switch energy suppliers? For suppliers who have signed up to the Energy Switch Guarantee, it should take around 21 days to switch suppliers, but it can be quicker. However, most suppliers wait until the end of the 14-day 'cooling off' period to start the switching process.unquote

elucidate

I've also just signed to Neon Reef from Symbio. Nothing to lose really. 

At the end of the signup process it says the whole switching process takes 6 days start to finish - and that I still get a 14 day cooling off period!

The welcome email says I'll be on supply with them in 8 days' time. Crazy stuff. 

CRISPIANNE3

elucidate said:

I've also just signed to Neon Reef from Symbio. Nothing to lose really. 

At the end of the signup process it says the whole switching process takes 6 days start to finish - and that I still get a 14 day cooling off period!

The welcome email says I'll be on supply with them in 8 days' time. Crazy stuff. 

And if you go via the app it says something different. I am going by the information contained within my welcome letter and that is a lot quicker.

Also applied yesterday and have today heard from Symbio that I am planning to leave them. 

WBCPB

My app (android) only gives me the start date of 11th Oct 2021 & end date 10th Oct 2022, but the welcome email says supply start 11th Oct, date of agreement 3rd Oct & first payment due date 11th Oct. Also when i did the quote it picked up my E7 smart Smets 2 meter & quoted me for both Day & Night rates, but the welcome email & app give me only a lower single rate which was a nice surprise, just hope they manage to survive now.

Regards

neilsedaka

I am also wanting to switch from Symbio, now e.on next, to Neon Reef. But I am encountering this error at the Neon Reef first step. "Unfortunately we’re currently not able to support your meter type". My meter is a SMETS1 single rate. Any ideas?

CRISPIANNE3

WBCPB said:

My app (android) only gives me the start date of 11th Oct 2021 & end date 10th Oct 2022, but the welcome email says supply start 11th Oct, date of agreement 3rd Oct & first payment due date 11th Oct. Also when i did the quote it picked up my E7 smart Smets 2 meter & quoted me for both Day & Night rates, but the welcome email & app give me only a lower single rate which was a nice surprise, just hope they manage to survive now.

Regards

The process of switching takes 21 days. However Neon Reef have decided not to wait for the 14 days cooling off period to finish hence the reason for the quicker timescale. Not sure this is allowed but we live in very uncertain times. 

wild666

I am looking at neon reef after everything is sorted with the Avro account, I hope I don't get the message with me having a SMETS1 meter! 

Gerry1

neilsedaka said:

I am also wanting to switch from Symbio, now e.on next, to Neon Reef. But I am encountering this error at the Neon Reef first step. "Unfortunately we’re currently not able to support your meter type". My meter is a SMETS1 single rate. Any ideas?

I get the same message when I try to switch: I have an E7 meter with a radio teleswitch.  But the were quite happy to supply me on their Aqua tariff from Feb 2020 until June 2021 !  I did email them pointing this out but they didn't reply.

My usage is lower than average so perhaps they are only seeking users where they can immediately collect a largish DD? 

neilsedaka

Ofgem say that my issue is most likely not my meter type. My domestic meter info is correct on the national database. The issue is more likely to be the transfer of information between suppliers. So, I need to wait until e.on next contact me. I have sent them a DM tweet but no reply yet.

elucidate

CRISPIANNE3 said:

WBCPB said:

My app (android) only gives me the start date of 11th Oct 2021 & end date 10th Oct 2022, but the welcome email says supply start 11th Oct, date of agreement 3rd Oct & first payment due date 11th Oct. Also when i did the quote it picked up my E7 smart Smets 2 meter & quoted me for both Day & Night rates, but the welcome email & app give me only a lower single rate which was a nice surprise, just hope they manage to survive now.

Regards

The process of switching takes 21 days. However Neon Reef have decided not to wait for the 14 days cooling off period to finish hence the reason for the quicker timescale. Not sure this is allowed but we live in very uncertain times. 

I thought Symbio were straying very close to the fine line when they switched me on Day 14. Neon have taken it up to a whole new level. I for one am not complaining though.