Neon Reef - any views?

dbks

[Deleted User] said:

molerat said:

Looks like they are not taking on new customers, an omen of a forthcoming announcement next week ?

Unfortunately we're currently unable to support your meter type.  We hope to be able to soon, so please consider us next time.

Gas peaked at a wholesale price of over 7p/kWh yesterday. ...

Neon Reef does not supply gas

dbks

molerat said:

Normal meter and used a few different addresses I know across the country.

Weird, checked places I know have single rate meters and will not quote, places that may have dual rate it quotes for.  Maybe a glitch then.

Which supply region(s) did you check?

I checked Eastern region extensively, and also Southern supply region. (not sure what type of meter that was, but NR gave a single rate quote)

Just checked W Midlands region with a single rate non-smart meter, and that too gives a quote (and a different address in that region with a single rate smart meter is also quoted)

North East region address with single rate, non smart meter was also quoted

dbks

Gerry1 said:

molerat said:

Looks like they are not taking on new customers, an omen of a forthcoming announcement next week ?

Unfortunately we're currently unable to support your meter type.  We hope to be able to soon, so please consider us next time.

They've been saying that for at least a couple of weeks if you have an E7 meter.

But you have a radio teleswitched E7 meter

Other E7 credit meters are quoted.

molerat

Weird again.  Using different browsers gives different results re quote and no quote.

QrizB

Shedman said:

QrizB said:

dbks said:

That page refers to historical electricity supply. i.e. from 01/04/2019 – 31/03/2020. It says since 1 April 2020, all the electricity they supply is 100% renewable.
Please see 'our-story' webpage rather than 'fuel_mix'

Well the new fuel mix is required to be published by 1st October, by law. I guess we'll know in a fortnight or so.

Let's hope by1st October we NR customers are still in a position to be bothered about what the fuel mix is......🤞🏼

Hey, it's after the 1st of October, NR are (probably) still trading *and* they have updated their Fuel Mix webpage. It now covers 01/4/20-31/3/21.

To their credit they do seem to have become greener when compared to their old mix (previously, 72% was NG and their emissions were 377 CO2 g/kWh vs 198 g/kWh nationally).

BUFF

QrizB said:

To their credit they do seem to have become greener when compared to their old mix (previously, 72% was NG and their emissions were 377 CO2 g/kWh vs 198 g/kWh nationally).

I admit to being pleasantly surprised - fair play to them.

Penelopa.Pitstop

I just noticed that Neon Reef doesn't have my correct meter number. They have number of meter which was removed on 01/07/2021, I initially added meter reads to that, without realising what meter is that. Now have another meter visible on account, which was installed on 01/07/2021 and removed on 01/09/2021, so before I joined Neon Reef again. And newly installed meter on 01/09/2021 is not on my account. Does it take long to update meters on some external database and on Neon Reef then?

Agreeing to swap working electric meter to smart meter, that was faulty, caused right mess on my accounts with energy companies.

[Deleted User]

Penelopa.Pitstop said:

I just noticed that Neon Reef doesn't have my correct meter number. They have number of meter which was removed on 01/07/2021, I initially added meter reads to that, without realising what meter is that. Now have another meter visible on account, which was installed on 01/07/2021 and removed on 01/09/2021, so before I joined Neon Reef again. And newly installed meter on 01/09/2021 is not on my account. Does it take long to update meters on some external database and on Neon Reef then?

Agreeing to swap working electric meter to smart meter, that was faulty, caused right mess on my accounts with energy companies.

This is exactly what I am faced with albeit with different suppliers and different circumstances.  This may be more common than should be the case.  I just joined Eon Next from Bulb and somehow Eon Next think my electric meter is the one that was removed and replaced (with a SMETS2) back in April 2021! .  Bulb who I have been with for a short time have used the correct newer SMETS2 meter information in their solitary bill I received this month.

I'm just not sure how the Meter Technical Details asociated with an MPxN address get updated, or how these details get transferred on change of supplier.  All I know is that this is another example of how borked the whole system is.  Hope you get your meter details sorted soon with your supplier before any happens with Neon.

CRISPIANNE3

Soon to be a refugee from Plant Symbio I decided to go for the Neon Reef V3 yearly fix.  Ok I should have waited but a good offer so I am taking the chance. However a bit surprised they are taking the first payment on 11 October.  Looking at their terms and conditions they say I will not be on supply until 25 October. Also they are taken the payment before the cooling off ends.  
 


Time frame taken from App

Today switch starts

in 16 days they will ask for the first meter read

in 19 days we will take your first payment

on the 25 October 2021 you are officially a Neon Reef customer.

Inigo_Montoya

CRISPIANNE3 said:

Soon to be a refugee from Plant Symbio I decided to go for the Neon Reef V3 yearly fix.  Ok I should have waited but a good offer so I am taking the chance. However a bit surprised they are taking the first payment on 11 October.  Looking at their terms and conditions they say I will not be on supply until 25 October. Also they are taken the payment before the cooling off ends.  
 


Time frame taken from App

Today switch starts

in 16 days they will ask for the first meter read

in 19 days we will take your first payment

on the 25 October 2021 you are officially a Neon Reef customer.

Did you receive a "welcome to neon reef" email ? - if so you may find that states a much earlier transfer date & which is probably the correct date ?

In my case I applied to transfer via their website on the 29th & my supply is transferring on the 7th with the first DD taken the same day

This much quicker transfer they have only recently put in place may be because they are trying to survive by getting more new customer DD payments sooner