Neon Reef - any views?

dbks

Shedman said:

ivanleo said:

QrizB said:

The more public-spirited posters could believe they're giving customers advance notice of problems with suppliers, so they can have a controlled switch to a different one rather than having to go through the SoLR process.

There is no real need to go through the SOLR process as far as your supply is concerned. The industry can only support one switch at a time, and it's not as if a switch that is requested five minutes before the OfGem press release will go through without a hitch but a switch requested five minutes later won't go through.

In practice if you switch supplier within a day or so of the announcement, you can escape the bankrupt supplier and go over to one of your choice, I've been doing this ever since the Iresa days and it's worked with Eversmart, Symbio, and I've helped friends and family escape the SOLR process for PFP.

Obviously your account will be notified to the SOLR supplier as "live", so if you're too fast you might find that your switch to the supplier of your choice goes through before the SOLR even tried, this recently happen to someone I know who switched from PFP (after they went bust) to E.ON next, and then a week or so later got an email from E.ON Next saying sorry you're leaving and a "welcome to British gas" email (and obviously the British Gas tariff was more expensive than the E.ON Next fix).

It just took an email to E.ON Next (I did not request this switch, please object to it) and British Gas (I'm not on supply with PFP I'm an E.ON Next customer what the heck are you playing at?) and E.ON Next confirmed they'd object, and British Gas apologized and confirmed they would not try and switch again.

Of course, you still have to wait for the SOLR process to get your credit back, but this OfGem inspired idea that you shouldn't switch when your supplier goes bust is complete BS. They only say it because it makes the SOLR process easier for the industry and the SOLR supplier, which is relying on the forcefully imposed deemed tariff to cover some of the costs of the SOLR process at the customer's expense.

So if you're with a small supplier the best thing you can do is subscribe to the OfGem newsletter and if NR or whatever company you're with goes bust, switch away as soon as the announcement is made.

Switch away to where exactly...

British Gas Zero Fixed Oct 22

ivanleo

Shedman said:

Switch away to where exactly....given that there are virtually no tariffs currently available that are below the cap so being SOLR'd to new supplier on capped rate is likely to be the best option for just about anyone whose current supplier goes bust.

PFP only went down very recently and there were still fixed tariffs that were cheaper than the deemed SOLR tariff. Obviously if you're with an electricity supplier other than NR, the obvious answer is to switch to NR and pay 17p per kWh.

spot1034

QrizB said:

rp1974 said:

grandadgolfer said:

As I mentioned a few days ago I'm sure some people on here are almost wetting themselves in anticipation of NR going bust

Much like those on the Symbio thread,utter incompetents that they were,just what's it achieving when they do fold?.

The more public-spirited posters could believe they're giving customers advance notice of problems with suppliers, so they can have a controlled switch to a different one rather than having to go through the SoLR process.

In the case of Symbio, although I was perfectly happy being a customer I got the impression from posts here that leaving them in the ordinary way by switching away at the end of a contract might have been considerably more problematic than a transfer under the SOLR process. I'm slightly relieved in a way that things have turned out as they have.

ivanleo

spot1034 said:

In the case of Symbio, although I was perfectly happy being a customer I got the impression from posts here that leaving them in the ordinary way by switching away at the end of a contract might have been considerably more problematic than a transfer under the SOLR process. I'm slightly relieved in a way that things have turned out as they have.

I switched from Symbio to NR and it was absolutely fine (and as we know NR switched in record time), I've just put a reminder in my calendar to chase E.ON next for my £36 credit balance (which I've calculated myself) if I haven't heard from them by January.

[Deleted User]

It’s ok - as Mr Scottish Power said in a missive from his ivory tower, shortly we’ll just be back to the 5 or 6 usual suspects, the big players. They can then re-form the oligopoly, and charge whatever they want as before. Mr Ofgem is already talking about changing the system because the big boys are squirming, and not making money hand over fist. Remember when they took it in turn to raise prices first, and then all the others followed suit, without fail?

At least that way we can be certain we’re all definitely being ripped off, and not being tempted by a false dawn. Meanwhile, the Dyballs of the world can ride off into the sunset with John Wayne. 

ivanleo

Deleted_User said:

It’s ok - as Mr Scottish Power said in a missive from his ivory tower, shortly we’ll just be back to the 5 or 6 usual suspects, the big players. They can then re-form the oligopoly, and charge whatever they want as before. Mr Ofgem is already talking about changing the system because the big boys are squirming, and not making money hand over fist. Remember when they took it in turn to raise prices first, and then all the others followed suit, without fail?

At least that way we can be certain we’re all definitely being ripped off, and not being tempted by a false dawn. Meanwhile, the Dyballs of the world can ride off into the sunset with John Wayne. 

So you say, I'm still paying less today than the previous occupier paid npower back in 2016 when I moved in and switched to Iresa.

[Deleted User]

I rest my case. At least you’ve had a good 5 years respite. 

Farway

NR still here, just had reminder e mail to submit my monthly meter reading

WillPS

Farway said:

NR still here, just had reminder e mail to submit my monthly meter reading

Proves their backend systems are operational, at least. Their website also still accepts orders even though they currently cannot register new customers. I wonder if they go as far as taking direct debits for accounts they can't connect?

Shedman

Farway said:

NR still here, just had reminder e mail to submit my monthly meter reading

My daughters account has been updated today to show the DD taken on 1st (so in line with the usual time frame for it to show up) so at least if there's nobody there they've left the computers on and running lol 😅