Neon Reef - any views?

CRISPIANNE3

Very pleased to report that finally NR have set up my dd. However I joined on the 11 Oct and taking the first payment on the 11/12/2021.  I have worked out I have so far used £35.00 worth of electricity and the dd amounts will be £82.95 per month.

BigBlueSky

CRISPIANNE3 said:

Very pleased to report that finally NR have set up my dd. However I joined on the 11 Oct and taking the first payment on the 11/12/2021. 

I'm still waiting for them to come back to me after completing the form for the new bank details.

Previously messages to them took 14 days to receive a reply, so I'm expecting a reply/action from them by Tuesday next week if the timescales are no worse.

elucidate

I joined Neon Reef using a referral code. Are they usually good with honouring referrals or should I pre-emptively get them to confirm the referral credit before the first bill is issued? 

BigBlueSky

elucidate said:

I joined Neon Reef using a referral code. Are they usually good with honouring referrals or should I pre-emptively get them to confirm the referral credit before the first bill is issued? 

I've referred a few people to Neon Reef but I haven't been with them long enough for any of them to pay out yet.  I'm hoping there will be no issues (if they are still on the go at the time they are due to pay out).

Patr100

elucidate said:

I joined Neon Reef using a referral code. Are they usually good with honouring referrals or should I pre-emptively get them to confirm the referral credit before the first bill is issued? 

I joined in April and despite several emails to them I haven't had my referral paid just keep being told
they have chased it up and will pay "as soon as possible". Feels very much like a holding operation.
Frankly that is the least of our worries in the current situation. In the remote event they are still in business
by the end of the year , or gasp...survive into the New Year, we can remind them again.

QrizB

Shedman said:

So I guess thats another week survived.  Just submitted the monthly meter reading...really didn't expect to be submitting it to NR by now but glad its the case and long may it continue (although I really can't see how).  

NR are one of those reported as having defaulted out of Elexon's BSC system:

https://www.current-news.co.uk/news/five-suppliers-have-defaulted-out-of-elexons-bsc

For both Neon Reef and Orbit Energy, they have been removed from the BSC for failing to sufficiently reduce their Credit Cover Percentage. They follow a number of companies who have defaulted out of the system – which means that they cannot register new customers – with the majority failing shortly after.

MWT

The real question though is have Neon Reef noticed yet, and do they actually care...

Feels like the lights are on but nobody is at home...

Which given that their last filed accounts states they have no employees, may actually be true...

brewerdave

Just had my monthly reading reminder for NR ! So the automated email system is still on the ball.

[Deleted User]

@MWT Have you seen the other NR thread? 

youravinalarrrf

The clever money would suggest that Neon Reef will be forced into administration on or before this coming Wednesday. It's now gone way too far to have any other outcome.

Once again if Ofgem had been half competent and carried out full due diligence checks before issuing Operators Licenses a lot of these companies wouldn't have been allowed to exist in the first place.