HSBC Bounce back loan

puss198420

Bally007 said:

Can I just add...I keep reading about relationship managers and business managers...I've had a business account with HSBC for 12 years. I live in a rural area of Wales and all our manager support has been shifted around so much that I don't even have a permanent person to call. It's exhausting having to meet someone new every time you want to do anything, including this whole BBL thing. (Sorry just a bit demoralised...we're still in lockdown here and it's hard to connect with anyone...thanks for being patient)  

I’ve not got a relationship manager or business manager either. Maybe it’s because I only have a turn over of £80,000 pa 

Bally007

I'm not sure what 'witchcraft' just happened...but I just got my forms to sign and completed them.  (smiling even though I now have debt!) 

Danrover82

sam8787 said:

When I opened my feeder account I was called from start to finish by a hsbc business banking account manager. It was a mobile phone number. You will receive emails off of them through the HSBC secure log in. 

All I have received is a appointment email, but despite the email address looking official the rest didn't.
Is it write that it needs to be done via a laptop with shared screen? Can't see why 

deno2000

i really dont like the sound of the people with shared screens messages, only just started to hear about that.

But i can now comfirm my loan is in my bank account.

Stats

Personal account / sole trader (taxi driver)

15/05/2020 i made the app

29/05/2020 Email to CEO (no idea if this made a diff, he didnt reply.)

02/06/2020 Echo sign this morning, few hours later funds cleared

02/06/2020 joint bank account with wife funds already gone :P (joking of course :P)

pretty sure its just a big backlog thats holding things up. so hang in there guys !

Mitchel.

anyone able to tell me who I need to email to or complain to? ive been waiting since mid may literally heard nothing other than email asking if I still wanted the account setting up 

puss198420

Mitchel. said:

anyone able to tell me who I need to email to or complain to? ive been waiting since mid may literally heard nothing other than email asking if I still wanted the account setting up 

Are you not a Hsbc customer ? 

You have done well to get a email lol i applied the 4th of May and had nothing. I’ve complying, emailed, spent hours on the phone and nothing in reply 

puss198420

deno2000 said:

i really dont like the sound of the people with shared screens messages, only just started to hear about that.

But i can now comfirm my loan is in my bank account.

Stats

Personal account / sole trader (taxi driver)

15/05/2020 i made the app

29/05/2020 Email to CEO (no idea if this made a diff, he didnt reply.)

02/06/2020 Echo sign this morning, few hours later funds cleared

02/06/2020 joint bank account with wife funds already gone :P (joking of course :P)

pretty sure its just a big backlog thats holding things up. so hang in there guys !

Good to hear you are now sorted hopefully it won’t be long for the rest of us 

puss198420

It’s now 31 days since I applied and still no email. I was promised a call back on Monday again nothing. It’s a absolute disgrace the way Hsbc is dealing with all this 

jode77

Applied on 15/5, received application reference via email immediately..,then nothing. No replies to emails and standard automated response on live chat...working through applications, please be patient etc etc

MTK302

Update:
I had finally recived my new Echosign yesterday. Also got the call from complaints department that everything is settled. Money is showing in my account but not as available. DD is set up. All good so far. I applied on the 4th May and then again on the 29th May sondont know which one got accepted. All I can day is just wait and pray. Keep escalating complaints and email {Name removed}
Commercial Customer Relations Officer 

{Email removed by Forum Team}

All the best