HSBC Bounce back loan

jl007

MTK302 said:

sean_jackson said:

thumpthump said:

Have you emailed the CEO?
Ian.stuart@hsbc.com
Give a detailed account of when you applied, list calls and I promise within 72 hours you will get clarification.
It pays to be nice, don't go in all guns blazing 😊

@thumpthump - yeah did that like you said,  a simple civil email over 72 hours ago with relevant details - but no response to the present time  :-(

What's going on with everyone else who frequented this thread, are you mostly paid up now?  I've been 3 weeks now, have rung occasionally but just got the HSBC staff working at home who do the best they can, but they have no information, has anyone been longer than 3 weeks or so on here?

Sean

It's been a month for me. I applied on the 4th May. No straight answers. I've reapplied again on 29th May. 

Hi All 
Sorry been quite for a few days. I spoke to some one on Thursday last week and was told not to re-apply they admitted that the info they gave was wrong and have escalated my application (p.s they are still working weekends).  Still no answer we are now really up against it. We looked like a real good profit plus employing 2 staff this year but it seems like 6 years of hard work could be wiped out in 3 months.
Make me mad and also upset. I am sure all of you on here are trying to make things work but are getting frustrated with the banks. 
Hope all goes OK guys will post more when I have more from my end.

Birdie2020

Im so sorry to hear there are others as frustrated as us. We have had our business account with HSBC for 10 years and now turn over over 800k. We applied on 4th May and didn't find out for nearly 3 weeks that our application  had been lost. (Hounded our Relationship Manager for information.)  So we re-applied on Friday 22nd May and nothing since. I keep phoning and get no where, our Relationship Manager can't find out anything, he's raised a complaint on our behalf which has done zilch. We're at a loss! What on earth is going on! 

MTK302

Birdie2020 said:

Im so sorry to hear there are others as frustrated as us. We have had our business account with HSBC for 10 years and now turn over over 800k. We applied on 4th May and didn't find out for nearly 3 weeks that our application  had been lost. (Hounded our Relationship Manager for information.)  So we re-applied on Friday 22nd May and nothing since. I keep phoning and get no where, our Relationship Manager can't find out anything, he's raised a complaint on our behalf which has done zilch. We're at a loss! What on earth is going on! 

Who is your RM. Mine is Andrew cox. Mentioned before I applied on 4th for 50K. Been with HSBC for 4 years plus with healthy turnover. Myself have personal account for 20 years plus. Even received a call from the complaints department saying they will further escalate. Hahahaha, another department for complaints. All I could do now is write to the chancellor!

puss198420

Birdie2020 said:

Im so sorry to hear there are others as frustrated as us. We have had our business account with HSBC for 10 years and now turn over over 800k. We applied on 4th May and didn't find out for nearly 3 weeks that our application  had been lost. (Hounded our Relationship Manager for information.)  So we re-applied on Friday 22nd May and nothing since. I keep phoning and get no where, our Relationship Manager can't find out anything, he's raised a complaint on our behalf which has done zilch. We're at a loss! What on earth is going on! 

I was told the worst thing we can do is re-apply because it then shows up as a duplicate in the system and causing further problems 

Mitchel.

I applied beginning of may still not heard anything that's really f ing frustrating that people who applied last  week have already got accounts what's going on?

puss198420

Mitchel. said:

I applied beginning of may still not heard anything that's really f ing frustrating that people who applied last  week have already got accounts what's going on?

Again I was told the reason people are getting theirs that applied last week is because the system has changed and it’s all computerised so easy to do. The people who applied at the start because the system crashed it is having to be done manually. To me that’s a poor excuse and a utter disgrace that nearly a month down the line people like me who applied on the 4th are still waiting and being lied to about what has happened, even worst that the government is allowing this to happen 

IndieRae

I finally got mine showing after applying on the 4th May also, they have apparently set up a dedicated team to call those that have got lost in the system. I got called yesterday and was solved the same day, it’s been weeks of frustration just hang in there, I sent numerous emails and escalated to a complaint I don’t know if that’s why I got called or if it was just my turn, I also emailed Ian Stuart as another suggested on here. I would not bother with calling you dont get anywhere but keep emailing and message via your online banking. 

IndieRae

Joinery said:

So I've finally had some movement....the BBL appeared on my online banking as a separate account showing the available amount as the loan but the balance as 0.00. So its progress but I don't have access to the funds yet for some reason.  I hope its not a further 20 days of waiting......

Did it ever clear? Mine is currently the same just wondering how long it takes 

Paul_01

IndieRae said:

Joinery said:

So I've finally had some movement....the BBL appeared on my online banking as a separate account showing the available amount as the loan but the balance as 0.00. So its progress but I don't have access to the funds yet for some reason.  I hope its not a further 20 days of waiting......

Did it ever clear? Mine is currently the same just wondering how long it takes 

Having applied on May 4th and waiting relatively patiently for 3 weeks, I resorted to emailing the CEO last Wednesday. 

On Friday morning the BBL appeared on Internet banking and I received the echosign email at 11am. It was signed and returned at about 12.30pm and the funds had appeared by 3pm the same day. 

I suspect I’ll never know if the email to the CEO was the game changer or not, but after weeks of nothing suddenly things started to happen. 

IndieRae

Paul_01 said:

IndieRae said:

Joinery said:

So I've finally had some movement....the BBL appeared on my online banking as a separate account showing the available amount as the loan but the balance as 0.00. So its progress but I don't have access to the funds yet for some reason.  I hope its not a further 20 days of waiting......

Did it ever clear? Mine is currently the same just wondering how long it takes 

Having applied on May 4th and waiting relatively patiently for 3 weeks, I resorted to emailing the CEO last Wednesday. 

On Friday morning the BBL appeared on Internet banking and I received the echosign email at 11am. It was signed and returned at about 12.30pm and the funds had appeared by 3pm the same day. 

I suspect I’ll never know if the email to the CEO was the game changer or not, but after weeks of nothing suddenly things started to happen. 

Paul_01 said:

IndieRae said:

Joinery said:

So I've finally had some movement....the BBL appeared on my online banking as a separate account showing the available amount as the loan but the balance as 0.00. So its progress but I don't have access to the funds yet for some reason.  I hope its not a further 20 days of waiting......

Did it ever clear? Mine is currently the same just wondering how long it takes 

Having applied on May 4th and waiting relatively patiently for 3 weeks, I resorted to emailing the CEO last Wednesday. 

On Friday morning the BBL appeared on Internet banking and I received the echosign email at 11am. It was signed and returned at about 12.30pm and the funds had appeared by 3pm the same day. 

I suspect I’ll never know if the email to the CEO was the game changer or not, but after weeks of nothing suddenly things started to happen. 

Oh great thank you! I signed them yesterday afternoon so hopefully today at some point it will clear! Cross fingers glad you got sorted it’s been a long slog for many of us and I feel for those still waiting all I can say is that has finally been done so there’s hope