Tax rebate caused account to be blocked!

byrnez92

Willing2Learn said:

byrnez92 said:

This has also stopped me being eligible for any benefits as the rebate is classed as income to which the bank just said that's not there problem 

A £4,000 tax refund should not impact upon your benefit entitlement.  Your benefits start being effected if your savings are over £6,000, gradually reducing until you get to £16,000, at which point your benefits will stop completely.

Have you advised the DWP about what has happened?  What did they say?

Universal credit say that they class it as earnings reprted to HMRC for your award period so I would not be entitled to any this month due to earning X amount which is the rebate which I can not access so frustrating 

byrnez92

DWP seemed as puzzled as me when I explained 

Willing2Learn

byrnez92 said:

Willing2Learn said:

byrnez92 said:

This has also stopped me being eligible for any benefits as the rebate is classed as income to which the bank just said that's not there problem 

A £4,000 tax refund should not impact upon your benefit entitlement.  Your benefits start being effected if your savings are over £6,000, gradually reducing until you get to £16,000, at which point your benefits will stop completely.

Have you advised the DWP about what has happened?  What did they say?

Universal credit say that they class it as earnings reprted to HMRC for your award period so I would not be entitled to any this month due to earning X amount which is the rebate which I can not access so frustrating 

I **think** the DWP advisor you spoke to may not be correct either.  (I am no expert though).

I suggest you post a query about that in the benefits board.
https://forums.moneysavingexpert.com/categories/benefits-tax-credits

byrnez92

I am just so frustrated the bank just not interested suppose just a waiting game 

colsten

byrnez92 said:

I have raised a complaint with Santander that is when I got told to use a food bank 🤔

"Go to a food bank" seems an utterly absurd response if the entire issue is a query over refund from the HMRC (which I actually doubt it is but it's impossible to say). Ask Santander to confirm that this is their final response to your complaint (you need to do all this in writing). If they say it is, you can go straight to the FOS. If not, you have to give them 8 weeks from your original complaint.

Given your account of the situation, I would also write to the Santander CEO, Mr. Nathan Bostock. nathan dot bostock at santander.co.uk (MSE doesn't allow posting of proper email addresses)

byrnez92

colsten said:

byrnez92 said:

I have raised a complaint with Santander that is when I got told to use a food bank 🤔

"Go to a food bank" seems an utterly absurd response if the entire issue is a query over refund from the HMRC (which I actually doubt it is but it's impossible to say). Ask Santander to confirm that this is their final response to your complaint (you need to do all this in writing). If they say it is, you can . If not, you have to give them 8 weeks from your original complaint.

Given your account of the situation, I would also write to the Santander CEO, Mr. Nathan Bostock. nathan dot bostock at santander.co.uk (MSE doesn't allow posting of proper email addresses)

Thanks they are adamant it is over this payment and to be honest there is nothing else it could be had account for 8 years and never had any problems 

General_Grant

byrnez92 said:

colsten said:

byrnez92 said:

I have raised a complaint with Santander that is when I got told to use a food bank 🤔

"Go to a food bank" seems an utterly absurd response if the entire issue is a query over refund from the HMRC (which I actually doubt it is but it's impossible to say). Ask Santander to confirm that this is their final response to your complaint (you need to do all this in writing). If they say it is, you can . If not, you have to give them 8 weeks from your original complaint.

Given your account of the situation, I would also write to the Santander CEO, Mr. Nathan Bostock. nathan dot bostock at santander.co.uk (MSE doesn't allow posting of proper email addresses)

Thanks they are adamant it is over this payment and to be honest there is nothing else it could be had account for 8 years and never had any problems 

But are you going to do as colsten suggests?

byrnez92

General_Grant said:

byrnez92 said:

colsten said:

byrnez92 said:

I have raised a complaint with Santander that is when I got told to use a food bank 🤔

"Go to a food bank" seems an utterly absurd response if the entire issue is a query over refund from the HMRC (which I actually doubt it is but it's impossible to say). Ask Santander to confirm that this is their final response to your complaint (you need to do all this in writing). If they say it is, you can . If not, you have to give them 8 weeks from your original complaint.

Given your account of the situation, I would also write to the Santander CEO, Mr. Nathan Bostock. nathan dot bostock at santander.co.uk (MSE doesn't allow posting of proper email addresses)

Thanks they are adamant it is over this payment and to be honest there is nothing else it could be had account for 8 years and never had any problems 

But are you going to do as colsten suggests?

If they don't resolve tomorrow then yes I will take his advice I do understand that banks have procedures to follow but to not hear anything back a week after producing documents proving where the income is from is negligent would you agree and they also know the position I am in ie vunrability etc but they don't care 

Shakin_Steve

I sympathise with your situation and find the whole saga baffling. Please let us know how this works out once a resolution is found. The more information we can collect from cases such as yours will help us to understand the workings of this system......if that's even possible.

byrnez92

***UPDATE***
I have been into branch today to chase up my evidence being reviewed that are saying that my sa302 and receipt of payment from HMRC is not sufficient evidence to prove I am entitled to the rebate 🤔they started asking for proof of my expenses which I claimed for which was flat rate mileage 
I have also spoken to HMRC directly who have said they will send me a letter to confirm all is above board .