Tax rebate caused account to be blocked!

Shakin_Steve

Your bank want evidence of whether you are entitled to a tax rebate or not? I'm lost.

byrnez92

Shakin_Steve said:

Your bank want evidence of whether you are entitled to a tax rebate or not? I'm lost.

Yes Its puzzled me to because they seem to be moving the goalposts now as when problems first arisen they just wanted proof from that HMRC have paid it to me I have provided that now they want proof of expenses.
HMRC seem to be  concerned with the way the bank is acting they couldn't have been more helpful to be honest and by what HMRC are saying to me i am not the only one who this is happening to! 

typistretired

Do as  Colsten suggests email the CEO immediately. I have had to contact a CEO of another company in the past and it is amazing how suddenly everything is resolved. And don’t forget to mention the fact you were referred to a food bank 

Penelopa.Pitstop

So bank thinks that it's their role to investigate your taxes now. Ridiculous! If HMRC think they owe you and paid it, that's it. And how can you prove expenses for business mileage anyway? You just record it and claim it.

notveryeducated

If this is solely about a tax refund then Santander are definitely being too overzealous. 

Speedbird676

It is not Santander's remit to investigate your tax affairs.

Regardless of the outcome of your complaint to Santander I would also complain to the Financial Ombudsman as Santander are acting above their station.

byrnez92

Penelopa.Pitstop said:

So bank thinks that it's their role to investigate your taxes now. Ridiculous! If HMRC think they owe you and paid it, that's it. And how can you prove expenses for business mileage anyway? You just record it and claim it.

This is the point I tried to make to the bank be cause as it stands now they would rather me go in with a record of my mileage (which is all handwritten in my diary btw) which could so easily be forged than to have a sa302 tax calculation from HMRC madness 

colsten

I reckon Santander are trying to buy time, and the totally absurd demand to see your SA302 is a red herring. If there is a criminal investigation going on, it won't be about your tax refund but matters are out of Santander's hand and with the NCA.

Have you written to the Santander CEO, and to your MP, yet? What did they say?

notveryeducated

byrnez92 said:

This is the point I tried to make to the bank be cause as it stands now they would rather me go in with a record of my mileage (which is all handwritten in my diary btw) which could so easily be forged than to have a sa302 tax calculation from HMRC madness 

I would ring HMRC again and see if they can contact Santander directly? Worth a shot OP 

byrnez92

I have emailed the CEO not my mp yet .
As for a criminal investigation my banking is pretty normal I don't have all mad payments going in or out just wages in and Bill's out that's it no faster payments I don't even use if to shop online.