BW legal letter of claim Talktalk

OrbitHeadache

Nice06 said:

I dont know how many things I have to say it but i went through the technical stuff with TT and still it didn't work. They never offered me to for example send me a router or a technician. On the letter of claim ( pre court paper) the reason to make a claim against me it is because I failed to make payment and later TT terminated the contract. These facts are not accurate as I am the one who terminated the contract not TT. 

Did TT agree to terminate the contract due to them not providing an acceptable internet connection?

Nice06

They sent me a email confirmation that I am leaving saying I am sorry that you decided to leave us...
I guessed they agreed because I got another provider 30 days after notice.

pphillips

Would be interested to know how long after a fault is reported do you have to wait before you can legitimately terminate the contract.

littleboo

The "sorry you are leaving" email is standard, they cannot stop you migrating to a new provider so that doesn't imply any agreement to early termination. Did you have no service from TT for the 30 days until your new provider took over?

Nice06

No service. If you count from the time I reported the pb to switch day, then I would say it is aound 6 weeks. So roughly 7 weeks. ( I reported the pb 1 week I think after the pb started).