Onecom

Smilingontheinside

My father-in-law ,who is 75 and partially deaf, was recently called by someone who he thought was vodafone. It was a company called onecom, who are a third party used by vodafone . He has been tied into a stinking, sim only deal for 2 years ,not really knowing what he was agreeing to ,but as he thought it was vodafone and the fact he's been with them for around 20 years, he assumed they would give him a good deal. Both vodafone and onecom show no interest in doing the right thing. The fact that he couldn't properly hear what was being said, is the verbal contract binding? Any advice would be greatly appreciated.

mobilejunkie

IF it wasn't a business contract (and I think with this lot it may be) he has a 14 day cooling off period. Otherwise, no - though it's worth then contact the WRT as instructed endlessly on the main Vodafone Complaints thread.

Nicolamat1983

Anyone had experience leaving Onecom and being put back with Vodafone?

I received a letter from Onecom stating that my price plan was increasing. I'd only signed up to this price plan in February in a Vodafone shop and was confused as to why I've received a letter from Onecom regarding it. I went into another Vodafone store today to query it and was told that I had apparently previously been with Onecom and that the store I visited in February shouldn't have signed me up, and I should've been referred back to Onecom instead. I've been with Vodafone ever since I bought my first PAYG at 12 years old (will be 35 in a few weeks) and only ever dealt with Vodafone, both instore and over the phone. I have the Vodafone app to check usage and use My Vodafone online to check bills and whatnot, so am somewhat confused as to where Onecom comes in!? The lady instore said that I need to write to Onecom to request being changed back to the Vodafone Direct database. I will do so and also ring and email too.

After reading so many horror stories on here about Onecom and their dubious sales tactics, how likely is it that they will merrily send me back to Vodafone??!

andreaburns05

Please can anyone help me.
To cut a very long story short, I agreed under pressure to change my mobiles to OneCom/Vodafone. Within 30 minutes of the call ending, I called back to say I was very uncomfortable with it and did NOT want to proceed. I followed this up with an email confirming this that was sent at 14.32.
At 15.23 they sent me an order saying that the order had been placed!!!!
They are saying that because I agreed to it they will not cancel and I am contractually bound.
The way that they get round this is there is no cooling off period as it is Business to Business selling so distance selling regulations don't apply?
Is this correct that there is no way I can cancel? I have categorically told them I don't want any phones sent to me and if they are I will return them.
The way I have been treated is really shocking and I am surprised that Vodafone want to affiliate with them as a business partner.
If there is genuinely no way to cancel this contract, the contract is actually through my Limited Liability company. I have no need to use this company anymore as I have recently become employed - is the answer to have my company woundup/struck off as the contract is with the company if they won't take no for an answer. Any advice would be greatly appreciated.

[Deleted User]

So you used a business telecommunications provider putting it through your own business but you think "It is a complete scam that they want to treat me as a business"?

Why don't I believe a single word of your post?

andreaburns05

Sorry it didn't make sense, I am so cross about this that I have not really described the whole story very articulately.
A bit of constructive advice may have been helpful rather than stating you don't believe any of it.

macman

You are correct: a business contract does not give you the cooling off period enjoyed by consumer contracts. Check the t and c's of the contract you agreed to see what your options are (but I doubt there are any).

pmduk

andreaburns05 wrote: »

The way that they get round this is there is no cooling off period as it is Business to Business selling so distance selling regulations don't apply?

It's all very well saying this, but from what you're telling us, you willingly entered this contract in your business name. As such, the law does not give a business the same protection it does consumers.

I'm fairly sure you cannot just wind up a company without satisfying creditors, Onecom now appears on that list. I'm sorry, I've no good news for you.

[Deleted User]

andreaburns05 wrote: »

Sorry it didn't make sense, I am so cross about this that I have not really described the whole story very articulately.
A bit of constructive advice may have been helpful rather than stating you don't believe any of it.

People can only go off what you posted despite you now backtracking and editing the post.

I had no problem understanding your original post, have you edited it just to suit your narrative?

Are you now saying that

you used a business telecommunications provider putting it through your own business but you think "It is a complete scam that they want to treat me as a business"

is now incorrect?

ragingoldwoman

This is too long, but want to make people aware of what I consider a scam, although I'm informed that it's all in the small print.

Checked my Vodafone bill today, to see that they'd taken £55 out.... usual bill is £15 a month. On closer inspection of the details, I see that they have changed the plan - now I know that I haven't spoken to anyone about upgrading, so wanted to know what the deal was and get my money back...

...3 hours later and it turns out that Vodafone have "given" my account to one of their "partners", Onecom, and that because I was due an upgrade (contract ends in December) and the package I was on is no longer available, they just bunged me on a new one, apparently an RPI increase?! Now, I'm not the sharpest tool in the box, but even I know that RPI isn't 270%!

I have managed to sort it out (with the exception of the bank charges for an unauthorised overdraft that the bill pushed me into - they're refusing to pay this), but only after a great deal of painful discussion and being told over and over again, that I would have had a letter from Onecom giving them consent to change my plan and agree the new pricing structure...(yeah, I'm still struggling with that concept, but maybe I was just too cross to process it)

They started to listen when I said that I was sure that it was a cynical attempt on their part to try and push through increases and that I'm sure I wasn't the only person in the process of complaining.

Interesting that my upgrade is not due until 2nd October and yet they submitted the price change on my bill dated 18th September.

I will be leaving Vodafone when my contract ends in December.