TUI refunds thread

Holidayman1111

Just got through and moved the holiday to next year. According to the travel agent TUI is now offering free exchange for all holidays departing till the 31st August.

Sooler

Simon7685 said:  I have used TUI virtually every time we go away ...

Take the refund credit and use it to book for next year.

rhodos

rhodos said:

Am I right to assume that those who paid via DD to TUI (purchasing on-line) have no recourse other than to keep plugging away via the phone route to get a refund? i.e. no chargeback or other schemes available for DD?

I got thru today (2 hours on the phone) and a kind agent processed my refund request with very little in terms of trying to convince me to take the credit voucher.
Only issue is that given its a DD she did say the refund would take 21 business days for me to see it in my account - which feels a little long winded but its better than no refund. 

SevenOfNine

rhodos said:

rhodos said:

Am I right to assume that those who paid via DD to TUI (purchasing on-line) have no recourse other than to keep plugging away via the phone route to get a refund? i.e. no chargeback or other schemes available for DD?

I got thru today (2 hours on the phone) and a kind agent processed my refund request with very little in terms of trying to convince me to take the credit voucher.
Only issue is that given its a DD she did say the refund would take 21 business days for me to see it in my account - which feels a little long winded but its better than no refund. 

TUI has said DDs take longer because the DD mandates have been cancelled, which seems a relatively reasonable reason. Thanks for info, Sept holiday is first time EVER I've used DDs........& the last! Sticking to usual all CC in future, keeps option of Section 75 & Chargeback options open.

Learning curve for a lot of us.

bradders1983

SevenOfNine said:

rhodos said:

rhodos said:

Am I right to assume that those who paid via DD to TUI (purchasing on-line) have no recourse other than to keep plugging away via the phone route to get a refund? i.e. no chargeback or other schemes available for DD?

I got thru today (2 hours on the phone) and a kind agent processed my refund request with very little in terms of trying to convince me to take the credit voucher.
Only issue is that given its a DD she did say the refund would take 21 business days for me to see it in my account - which feels a little long winded but its better than no refund. 

TUI has said DDs take longer because the DD mandates have been cancelled, which seems a relatively reasonable reason. Thanks for info, Sept holiday is first time EVER I've used DDs........& the last! Sticking to usual all CC in future, keeps option of Section 75 & Chargeback options open.

Learning curve for a lot of us.

Personally I dont see why people throw money at travel companies when they dont need to.

Pay the deposit and then pay NOTHING ELSE until the balance is due. Earn yourself some interest pennies by keeping the money to one side. Monzo lets you create saving pots you can lock until a date you specify, as an example of how people can save money without resisting the need to dip into it.

pattycake

I have just had an email Fromm Tui.  It is now possible to apply for your cash refund online once you have your credit refund. It says it might take 4 week so to process but has removed the need to phone,  I have my credit so I’m not sure whether to get the money or to utilise then 20% on a new booking for next year.

frugalfran

Yes, got my email too - but (typical) there is no direct link to the form you have to fill in.  Can they not think from the (very frustrated) customer's point of view - it seems not.  But another 4 weeks to wait - at least we don't have to keep trying a useless phone line.

Grateful for small mercies - this is what they said - part only:

Following a lot of customer feedback, we’ve completed a thorough review of how we’re looking after you and what improvements we need to make. We’ve developed a new system that will allow you to manage cancelled and future bookings and have created a simpler online process should you wish to request a cash refund, removing the need to call us to do this. We will continue to offer a refund credit first, as this ensures that your booking remains ATOL protected should you wish to change it to another time. We’ve updated our Coronavirus section on the website so you can find lots of additional information, as some process may differ slightly if you booked online or in a retail store.

SevenOfNine

As we continue to navigate this period of ongoing uncertainty and start to think about how we can prepare for the future, I’d like to send my thoughts and well wishes to you and those you care about and hope that everyone is keeping well. 

It’s hard to believe that in a matter of just months, we've gone from taking our customers on holiday all around the world, to being forced to cancel holidays for nearly a million customers.

It’s certainly been a learning curve for us, and I’ll be the first to admit we didn’t always get it right. I’d like to apologise for the frustration you may have felt. I’d like to assure you that we’re dedicated to doing everything we can to make things better.

Following a lot of customer feedback, we’ve completed a thorough review of how we’re looking after you and what improvements we need to make. We’ve developed a new system that will allow you to manage cancelled and future bookings and have created a simpler online process should you wish to request a cash refund, removing the need to call us to do this. We will continue to offer a refund credit first, as this ensures that your booking remains ATOL protected should you wish to change it to another time. We’ve updated our Coronavirus section on the website so you can find lots of additional information, as some process may differ slightly if you booked online or in a retail store.

We also know that many of you like to go into our TUI Stores where our advisors can support with every element of your booking, or simply answer your questions. We’re therefore constantly adding Travel Advisors to our home working team whilst our stores remain closed. Rest assured, these team members are doing everything they can to help you as quickly as possible - so please bear with them. You can call them on 0203 451 2688 between 9am and 5.30pm, Monday to Friday. 

I’m confident that all of these improvements we’ve made will save you time and provide you with the reassurance you need to start looking forward to travelling again. We’re certainly excited and ready to take you on holiday as soon as we’re able to do so.

Again, I’d like to apologise that things have taken longer than they should have, we will make sure that we’re better in the future.

Email from TUI, hopefully this will be more helpful than spending ages on the phone!

SevenOfNine

bradders1983 said:

SevenOfNine said:

rhodos said:

rhodos said:

Am I right to assume that those who paid via DD to TUI (purchasing on-line) have no recourse other than to keep plugging away via the phone route to get a refund? i.e. no chargeback or other schemes available for DD?

I got thru today (2 hours on the phone) and a kind agent processed my refund request with very little in terms of trying to convince me to take the credit voucher.
Only issue is that given its a DD she did say the refund would take 21 business days for me to see it in my account - which feels a little long winded but its better than no refund. 

TUI has said DDs take longer because the DD mandates have been cancelled, which seems a relatively reasonable reason. Thanks for info, Sept holiday is first time EVER I've used DDs........& the last! Sticking to usual all CC in future, keeps option of Section 75 & Chargeback options open.

Learning curve for a lot of us.

Personally I dont see why people throw money at travel companies when they dont need to.

Pay the deposit and then pay NOTHING ELSE until the balance is due. Earn yourself some interest pennies by keeping the money to one side. Monzo lets you create saving pots you can lock until a date you specify, as an example of how people can save money without resisting the need to dip into it.

Personally, I don't know why anyone cares 2 hoots when others choose to pay for things, or why they think they have more sense regarding "earning interest".

Be reassured Bradders1983, we have more than enough in a lot of different places, had a reason for part paying with DDs for the first time (can't be asked to share it), & don't need to use Monzo to create "savings pots", currently thinning own the 21 we already have!

bradders1983

SevenOfNine said:

bradders1983 said:

SevenOfNine said:

rhodos said:

rhodos said:

Am I right to assume that those who paid via DD to TUI (purchasing on-line) have no recourse other than to keep plugging away via the phone route to get a refund? i.e. no chargeback or other schemes available for DD?

I got thru today (2 hours on the phone) and a kind agent processed my refund request with very little in terms of trying to convince me to take the credit voucher.
Only issue is that given its a DD she did say the refund would take 21 business days for me to see it in my account - which feels a little long winded but its better than no refund. 

TUI has said DDs take longer because the DD mandates have been cancelled, which seems a relatively reasonable reason. Thanks for info, Sept holiday is first time EVER I've used DDs........& the last! Sticking to usual all CC in future, keeps option of Section 75 & Chargeback options open.

Learning curve for a lot of us.

Personally I dont see why people throw money at travel companies when they dont need to.

Pay the deposit and then pay NOTHING ELSE until the balance is due. Earn yourself some interest pennies by keeping the money to one side. Monzo lets you create saving pots you can lock until a date you specify, as an example of how people can save money without resisting the need to dip into it.

Personally, I don't know why anyone cares 2 hoots when others choose to pay for things, or why they think they have more sense regarding "earning interest".

Be reassured Bradders1983, we have more than enough in a lot of different places, had a reason for part paying with DDs for the first time (can't be asked to share it), & don't need to use Monzo to create "savings pots", currently thinning own the 21 we already have!

Fair enough. Have you finished telling me off now, Dad?

It was general advice. And the reason I only needed to chase £400 from TUI rather than £4100.