TUI refunds thread

Laurence_Harvey

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

bradders1983

Laurence_Harvey said:

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

I will post the same advice I have posted numerous times....keep trying. As soon as you hear the word "Sorry", hang up and try again. Press option 2 and then 5 as soon as you are able rather than hearing all the options.

It took me 130 attempts in 20 mins across 2 mobile phones to get in the queue. Giving up after 3 or 4 tries will get you nowhere.

Laurence_Harvey

bradders1983 said:

Laurence_Harvey said:

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

I will post the same advice I have posted numerous times....keep trying. As soon as you hear the word "Sorry", hang up and try again. Press option 2 and then 5 as soon as you are able rather than hearing all the options.

It took me 130 attempts in 20 mins across 2 mobile phones to get in the queue. Giving up after 3 or 4 tries will get you nowhere.

Thanks for the reply ,....was that for a holiday booked in-store?

bradders1983

Laurence_Harvey said:

bradders1983 said:

Laurence_Harvey said:

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

I will post the same advice I have posted numerous times....keep trying. As soon as you hear the word "Sorry", hang up and try again. Press option 2 and then 5 as soon as you are able rather than hearing all the options.

It took me 130 attempts in 20 mins across 2 mobile phones to get in the queue. Giving up after 3 or 4 tries will get you nowhere.

Thanks for the reply ,....was that for a holiday booked in-store?

Yes. Didnt feel I needed to clarify that with the option numbers I gave you, mind.

cherob

Shedman said:

 

For those with an Android phone there is an app called Auto Redial that made the process a whole lot easier as you can set the interval between redials (I used 5 seconds) and, if you use the Schedule option, it will keep retrying after each hang up, etc.  If you download the App the schedule section appears after you press the + symbol at the top and you can set it to start dialling from a particular time and also set the number of retries.  

used this app & it works well for redailing a lot of times

Laurence_Harvey

bradders1983 said:

Laurence_Harvey said:

bradders1983 said:

Laurence_Harvey said:

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

I will post the same advice I have posted numerous times....keep trying. As soon as you hear the word "Sorry", hang up and try again. Press option 2 and then 5 as soon as you are able rather than hearing all the options.

It took me 130 attempts in 20 mins across 2 mobile phones to get in the queue. Giving up after 3 or 4 tries will get you nowhere.

Thanks for the reply ,....was that for a holiday booked in-store?

Yes. Didnt feel I needed to clarify that with the option numbers I gave you, mind.

Many thanks for that;...unfortunately I haven’t  got as far as being given the option numbers yet,...just ‘the busy signal’ or an immediate ‘pls call later message’.

I’ll keep trying.

If I’m not being too presumptuous, did you choose a full refund or did you accept the credit towards another holiday?...and if you did insist on a full cash refund did they put any pressure on you to take the credit towards another holiday?...thanks.

bradders1983

Laurence_Harvey said:

bradders1983 said:

Laurence_Harvey said:

bradders1983 said:

Laurence_Harvey said:

I received the ‘apology’ email last week. Due to the fact that we booked and paid in-store we won’t receive an online ‘Refund Credit code’, so we can’t submit a claim for a full refund online.

The instructions on the TUI website are very unclear for customers who have booked/paid in-store  but apparently (???) our only recourse is to call this number ‘020 3451 2688’,...however, it’s either engaged or when it is occasionally answered we get the automated message  ‘too busy etc, please call back later’.

Our holiday was due to start 5th June 2020. I paid for it in full (£4k) just before the present situation arose.

Has anyone who booked/paid in-store had any joy in getting a refund?...if so, how did you do it?

As ever, all advice gratefully received.

 

I will post the same advice I have posted numerous times....keep trying. As soon as you hear the word "Sorry", hang up and try again. Press option 2 and then 5 as soon as you are able rather than hearing all the options.

It took me 130 attempts in 20 mins across 2 mobile phones to get in the queue. Giving up after 3 or 4 tries will get you nowhere.

Thanks for the reply ,....was that for a holiday booked in-store?

Yes. Didnt feel I needed to clarify that with the option numbers I gave you, mind.

Many thanks for that;...unfortunately I haven’t  got as far as being given the option numbers yet,...just ‘the busy signal’ or an immediate ‘pls call later message’.

I’ll keep trying.

If I’m not being too presumptuous, did you choose a full refund or did you accept the credit towards another holiday?...and if you did insist on a full cash refund did they put any pressure on you to take the credit towards another holiday?...thanks.

Had only paid £400 deposit so asked for it back. This was 2 weeks ago, no sign of it yet. Not too worried, will give it another month before I bother chasing it.

David_M

Hi bradders1983.  The reason that Lawrence_Harvey asked about the option numbers is that option 1 is for buying instore not option 2. Option 2 is for on line buying?

bradders1983

Ah, must have been 1 and then 5 then rather than 2 and then 5. My bad.

gabby71

Does anyone have any idea when we are likely to get an update on holidays after 11th June? I’m booked to go to Tunisia on 3rd July and like many people, am in limbo! Some media reports make me certain the holiday will be cancelled but others seem to be more hopeful!