Easyjet cancellations and refunds

lazyjack

ad_man said:

Sounds very similar to me and yes, agree times are tough...however, not only did they attempt to move me onto another flight but they attempted it without even informing me. I found out when checking my account online. And not only that but the original flight had so called 'speed boarding' additional paid for and the moved flight had me in 'seat allocation'. They then 'doctored' the payment confirmation that you can download hiding the 'speedy boarding' fee within the moved flight cost. I've used them on and off over the last 20 odd years but after that behaviour will make a determined effort to not ever fly wth them again.         

They really are trying it on now.  Here’s their reply to an email I sent this morning !

Thank you for getting in touch.

I have checked your booking and can confirm that your flights are operational. However, you are only eligible for the below:

• You can amend these flights online or through the contact centre, If you make changes to the flight date you will only be charged fare difference (if any).
• Or you can request full refund inform of Flight Voucher.

Your Flight Voucher can be used against the cost of a new booking. It can also be used to add extras such as hold luggage and allocated seating on an existing booking. Although your voucher expires in 12 months, you may purchase flights beyond this date subject to availability.

Please note any changes can be made 2 hours prior to the flight time.

Awaiting your response

How can they claim the return flight is operational when the flight number has changed ??? Well I have given them every opportunity so it looks like chargeback is the only option left. 

Bizzywizard

Hi,
I've have my email confirmation that my refund was due on 12/8/20 to my bank account. I have had an email today to say its coming within 10 days. Has anyone else had this? Feel I am !!!!!! about by Easyjet. So I might just ask the bank to do a charge back!

PS I do refunds where I work they take 3 days tops and I only send confrmation of a refund, once I have sent the money, what on earth are they playing at!
Bizzy 

samanthawaters

I need help. In a panic i accepted flight vouchers as at the time Easyjet where not offering me any other option. I have now found out after trying to book a full holiday with them that i can't use them unless i book the holiday i want separtely, but this then makes the same holiday £600 more expensive. If i can get a full refund then i can book the whole holiday with them cheaper but they have said it is not possible. What are my rights please.

eskbanker

samanthawaters said:

I need help. In a panic i accepted flight vouchers as at the time Easyjet where not offering me any other option. I have now found out after trying to book a full holiday with them that i can't use them unless i book the holiday i want separtely, but this then makes the same holiday £600 more expensive. If i can get a full refund then i can book the whole holiday with them cheaper but they have said it is not possible. What are my rights please.

If you have flight vouchers then my understanding is the same as the above, i.e. that these can't be applied to holiday bookings but just to new flight bookings.  If you'd stood your ground, you would have had the legal right to a refund when your original booking was cancelled, but accepting a voucher effectively overrides that, so if they're unwilling to make any concessions then I don't believe you have any further rights.

Terdus

Although FCO advise against all but essential travel to France, our EasyJet flight on 21 August is going ahead. Because I can't quarantine from a work perspective (NHS worker) on return we will have to cancel. Vouchers are on offer but you have to ring customer service, one suspects to introduce a hurdle to access. After spending 90 minutes at least on the phone listening to endless music loops I have given up. Any suggestions? I did try a Manchester number suggested in an earlier post but that is no longer operational.

parcival

I presume the return flight is also still scheduled.
I only mention that because we have a flight to Toulouse booked that is still scheduled. However the return has been cancelled and our option is to come home a day earlier or a day later. This automatically means we can have a full refund as we don't want a voucher.

Terdus

Yes flight from Gatwick still scheduled (I had to change this from Bristol as those flights were cancelled). Further update however, after waiting for 90 minutes on the "Customer Service" line I got through! Only to be told that the number was only for EasyJet holidays and not flights. I was transferred and after waiting another 5-10 minutes was cut off. I'm now thinking I'll have to go to the service desk at the airport to resolve this.

Caz3121

Terdus said:

Although FCO advise against all but essential travel to France, our EasyJet flight on 21 August is going ahead. Because I can't quarantine from a work perspective (NHS worker) on return we will have to cancel. Vouchers are on offer 

do you have the voucher offer in writing? Their website only shows the option to change flights (with change fee) for flights that are going ahead and vouchers only an option for cancelled flights.
Would be useful for others to know if their website information is not accurate.

soolin

I have return flights out of Southend in September and have just received notification that the outward flight has been cancelled and offering vouchers, a re book or a cash refund. The return flight is currently still operating but the email does say they are dealing with cancellations at the 30 day mark, so we are hoping that in 10 days time the return is also cancelled. 

I clicked the link for a refund and it asked for my booking number, not flight number, and I have received an acknowledgement saying it is being dealt with and to just to wait due to the work load (etc).. However, it also said something along the lines of not making a second or repeat claim for the same booking reference- so I have no idea if we have cancelled the lot or have to risk submitting a second claim on the return flight- assuming that gets cancelled. Both flights booked at same time on same booking and in one payment.

I was expecting this but had hoped that our flights would somehow escape the Southend issues but as our insurance have already said they will not cover us if we travel against FO advice so I didn't want to risk rebooking new flights. 

eskbanker

soolin said:

I clicked the link for a refund and it asked for my booking number, not flight number, and I have received an acknowledgement saying it is being dealt with and to just to wait due to the work load (etc).. However, it also said something along the lines of not making a second or repeat claim for the same booking reference- so I have no idea if we have cancelled the lot or have to risk submitting a second claim on the return flight- assuming that gets cancelled. Both flights booked at same time on same booking and in one payment.

The wording at https://www.easyjet.com/en/refund-form now makes it clear that they'll refund the entire booking if one leg is cancelled (earlier versions of the form didn't include this text):

Please ensure that all details below are accurate as we will not be able to process any erroneous request.

Our customer services team are currently processing refunds within 30 days from the date of an online request.

Once the online refund request is processed, it will be applied to all flights on the booking, excluding any flights that have already been flown.

Please note only one online form will be accepted per booking and refunds are sent to the original booker. For any booking made via a 3rd party, please ensure to liaise with them directly to obtain your refund.