Easyjet cancellations and refunds

jenny-wren

Currently been on hold for an hour and a half. Fingers crossed, eh?

2 hours and 28 minutes so far for me ...

jaxy123

Thanks for that Browntoa!
So there's no time limit for a refund?  If I didn't know better I'd assume there was an ulterior motive on the part of Easyjet - to get customers to accept an unwanted alternative flight, to save them paying the refund!

Westin

no, they are just busy.

picklepranks

This is from the easyjet website 
For cancellations and refunds you will need to contact our Customer Service team. Please note that we can only issue refunds to the person or company who paid for the booking. Please note that refunds may be made to your original payment method(s) via multiple partial refunds (up to the amount of the total refund due). If booked through a tour operator, travel agent or OTA, please contact your tour operator, travel agent or our ground crew to change your flights. If you have booked with eJ holidays, please contact them directly. 
We are currently experiencing extremely high call volumes at the contact centre and we are sorry for any inconvenience this may cause.

Tolmeister

Fair play, I lasted an hour and 6 minutes before I threw the towel in.  Tomorrow is another day!

MaggiefromCornwall

I just need to vent..   In February I booked rail tickets with TrainSplit.com. at a cost of £175,20 for a journey today to a special event.      As I am 83 I am now self-isolating and I could not use the tickets and therefore needed a refund.   According to the TrainSplit website no refund was possible without purchasing new tickets first, then sending them the original tickets by recorded delivery.  .   I therefore had to book on random dates for a journey I do not want to do, and could only go as far forward as June as their website would not allow any later bookings.   I then had to fill in an on-line form and print it off to send with my original tickets to them by recorded delivery - that is once I find someone to post them by recorded delivery.    Apparently I should then receive a refund in 28 days  As it seems likely that in June travel could still be restricted  it just seems such a ridiculous system that I may then again have to purchase new tickets for a journey I do not need, to enable me to apply for a refund.  I did try to find out how to phone TrainSplit, but could find no phone number anywhere.   Feeling frustrated and ultimately out of pocket.

jenny-wren

jenny-wren said:

2 hours and 28 minutes so far for me ...

I've now been on hold for 3 hours and 57 minutes .. and their lines were supposed to close 20 minutes ago.  I guess if all else else fails I'll have to resort to the Small Claims Court.

picklepranks

creasechris said:

tonymakos said:

Flight now confirmed as cancelled, original flight time 650am tomorrow, no option for a refund and the clock is now ticking to get in contact with them before (i presume) i'm out of time and they tell me "well we gave you the option to rebook" and that's my money gone. I'm not sure what the legal recourse will be here, what with it being an "extraordinary circumstance" and all that. What's the EU regulation on refunds you guys were talking about above? Would it be relevant in this case?

EU-261

And specifically as applied to COVID-19:
It's important to clarify that you are not entitled to compensation, but you are entitled to a refund.

So I guess EU rules still apply up until the end of this year is that right?

picklepranks

roperr1 said:

It seems EasyJet will only declare a flight cancelled and offer a refund within 1 or 2 days of Takeoff. Also the website shows many affected flights are "Sold Out" into the future. Why don't they come clean and offer refunds on all the flights affected by COVID19 rather than keep us waiting till the day before departure. Surely they understand that a change of Flight is not always achievable for some people like myself (even up to the 23rd March which they now allow)

Some flights are still going so the website may be correct, also I think they're encouraging everyone to book on different flights so they don't lose all their money overnight 

picklepranks

tonymakos said:

Flight now confirmed as cancelled, original flight time 650am tomorrow, no option for a refund and the clock is now ticking to get in contact with them before (i presume) i'm out of time and they tell me "well we gave you the option to rebook" and that's my money gone. I'm not sure what the legal recourse will be here, what with it being an "extraordinary circumstance" and all that. What's the EU regulation on refunds you guys were talking about above? Would it be relevant in this case?

Check the easyjet twitter page, some people have posted questions similar to yours