Easyjet cancellations and refunds

smjxm09

Contact your credit card company and ask for a chargeback as Easyjet did not provide a service you paid for http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

crystalclear

tonymakos said:

creasechris said:

tonymakos said:

Flight now confirmed as cancelled, original flight time 650am tomorrow, no option for a refund and the clock is now ticking to get in contact with them before (i presume) i'm out of time and they tell me "well we gave you the option to rebook" and that's my money gone. I'm not sure what the legal recourse will be here, what with it being an "extraordinary circumstance" and all that. What's the EU regulation on refunds you guys were talking about above? Would it be relevant in this case?

EU-261
It's important to clarify that you are not entitled to compensation, but you are entitled to a refund.

Thanks mate, appreciate it. My concern is that this guidance all seems to relate to facing the fact your flight is *going* to be cancelled, rather than the options presented after it has been cancelled. Sure, we're entitled to a refund, but is that even if we've been offered a rerouting and there's no way to tell the company you don't want that? I'm extremely sceptical of being able to retrospectively chase a refund from a cancelled flight in the past where i was at least offered *something*. So much so, in fact, that i'm toying with the idea of rebooking it anyway for some random time in the future just so i don't lose the money. Pah. Thanks for your help btw

@Chreasechris I have come to the same conclusion, and have decided today to re-book the flight for next November 

PoshinDevon

I like many thousands of others that booked with EasyJet were not able to travel. Ten days ago EasyJet emailed to advise our flight was cancelled with the option to rebook or receive a full refund. We decided to accept a full refund. The refund request was processed and we received an email with a full breakdown of the amount to be refunded back onto our bank card. The email also advised that it would take up to 7 days for the refund to be processed. It is now 10 days since we received confirmation of the refund and it has still not been credited back. Despite numerous attempts to phone, contact via chat, contact via social media and also twitter, EasyJet have failed to respond directly. The EasyJet response on there Facebook site to those in similar circumstances have been completely unhelpful.

I fully appreciate that they are extremely busy however continuing to advertise flights for sale via there Facebook site whilst not answering and addressing customer concerns as regards there pending refunds is rubbing salt into the wound. If they are under so much pressure why do they not email customers awaiting refunds and put a message onto social media to advise that due to the high volumes of refund requirements this is taking longer than usual. At least they will be managing the problem and setting customer expectation. At the same time they may well reduce the number of calls they are receiving with regards to this matter.
There will be many customers who will be experiencing financial hardship at this time and receiving the refund within the 7 days as advised would be of great benefit.

Can any pressure be brought to bear on EasyJet to address this issue or at least provide an explanation for the delay?

secondtoughest

EasyJet cancelled my flight for tomorrow this morning. I just spoke to customer services who refused to give me a card refund. She would only offer a voucher as a refund. I want my money back instead. I recorded the call. In it she said things like ‘EasyJet are losing too much money to give you a refund’. She wouldn’t put me through to anyone else and hung up on me after 40 mins. 

Advice?

Caz3121

well done on getting through to them....I have been trying for 3 days. One cancelled flight yesterday and another for tomorrow. Have tried phoning and social media and getting nowhere. Suspect having to go down the chargeback route with card company
note: the notification received when you log in states " We are very sorry your flight has been cancelled. Please choose a free flight change to another flight, or a full refund of the cost of your flight and any directly related un-flown sectors within the same booking."

ljmuk

I contacted Easyjet on twitter emessaging about my flights Edinburgh to London on 17th April & London to Edinburgh on 19th April. They have offered me an exchange for other flights before Feb 2021 but  I have no idea when the wedding I was going to will be taking place , so I requested a refund.   This is their reply..........

====You can check the status of your flight on our tracker here- (link) If your flight is operating as normal, our standard terms and conditions will apply. Please keep an eye on our tracker nearer the time of your flight. ====

These flights are daily flights & are all cancelled for today & the next couple of days.   Will I have to wait until a couple of days before my flights to see if they are cancelled & try for a refund? This is what their terms & conditions say.
===If we cancel your flight you can transfer to another available easyJet flight to the same (or a nearby) destination for free, or if you prefer you can get a full refund.====

secondtoughest

secondtoughest said:

EasyJet cancelled my flight for tomorrow this morning. I just spoke to customer services who refused to give me a card refund. She would only offer a voucher as a refund. I want my money back instead. I recorded the call. In it she said things like ‘EasyJet are losing too much money to give you a refund’. She wouldn’t put me through to anyone else and hung up on me after 40 mins. 

Advice?

Update. I just called again and got through to someone else. They took my details and gave me a refund straight away. They said ‘into my account in 3-5 days’ so I clarified that they meant the card I paid with and they said yes. They didn’t check the card so we will see! 

Try 0161 774 9879. I got through in 30 mins. 

Good luck all. 

jaxy123

I've had my Easyjet flights cancelled. They suggest I rebook flights under manage bookings but I want a refund, which I can't sort in "manage bookings"  Customer service is nonexistent.  I have tried to call for 2 weeks without success. The online chat facility will not accept any input.  My flights were due to depart next week and I'm now worried that I'll lose my chance of a refund, if I don't make contact before next week. Can I still claim a refund after departure date as I haven't accepted the offer to take alternative flights.  Can anyone please give advice?
Many thanks.

Browntoa

Online chat is turned off

Customer service centres are running on a skeletal staff

You won't lose your refund or travel voucher

tonymakos

secondtoughest said:

secondtoughest said:

EasyJet cancelled my flight for tomorrow this morning. I just spoke to customer services who refused to give me a card refund. She would only offer a voucher as a refund. I want my money back instead. I recorded the call. In it she said things like ‘EasyJet are losing too much money to give you a refund’. She wouldn’t put me through to anyone else and hung up on me after 40 mins. 

Advice?

Update. I just called again and got through to someone else. They took my details and gave me a refund straight away. They said ‘into my account in 3-5 days’ so I clarified that they meant the card I paid with and they said yes. They didn’t check the card so we will see! 

Try 0161 774 9879. I got through in 30 mins. 

Good luck all. 

Currently been on hold for an hour and a half. Fingers crossed, eh?