Easyjet cancellations and refunds

bradders1983

I doubt you can even change them to an earlier date. Have you tried?

Samcassidy

Sony_smartphone said:

hi,,,need a bit of advice /help,,,,, I’ve booked a package holiday with easyjet holidays,,the holiday is in Majorca going 8 June,,,I’ve paid £180 deposit, I received an email yesterday saying the balance of £1200 is due to be paid before April 14th,,,,now with all this caronaviris madness the Foreign office is saying it’s unsafe to travel,,,,I’ve tried on easyJet’s website for info,, they’re saying customers can amend and change their booking online but only if you’ve paid the full holiday amount, they’re saying as I’ve only paid the deposit they are “working on solutions for other customers”,,,,I’m wondering will I be eligible for a refund of my deposit now, or will I have to pay the full £1200 first , then wait until closer to June to see if travel restrictions still apply ,!,Then wait until easyjet cancel and then receive the full refund,,, I really don’t want to loose the £180 deposit, I really appreciate any help or advice,,,,Thanks 

Hi have you had any guidance on your situation? We are in the same position. Thanks 

Caz3121

If holiday has not been cancelled by the supplier and you do not pay the balance and then you have effectively cancelled and will lose deposit 

Demo1965

I have cancelled flights due to Covid and would like a full refund. It is impossible to get though to EASYJET which is the only way to gain a refund. I can change flights or get a Voucher on line so why not a full refund. Help please, 

bradders1983

Keep trying the phone number. Thats it.

This number may yield fruit: 03303655454

DD265

My flight has been cancelled, what should I do?

Where your flight has been cancelled, you would have received an email from us with the options available to you. You can self-serve both these options through Manage Bookings online or on the app. These include:

• The option to transfer your flight for free. Seats are currently for sale until February 2021.

• The option to claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in future, for flying through to at least Winter 2021. Click here for voucher terms and conditions

• If you prefer a refund, email your request to flightrefund@easyJet.com.  As soon as your refund is processed, we will send you an email confirmation. It is extremely important that you enter the following information in the subject line of the email, in the same format as shown below.  This will ensure we can process your request quickly. If you have more than one booking reference, please submit separate requests.

Subject Line : Booking Reference/Departure Date/EN

Example : ABC1D2E/16042020/EN

If you already actioned a flight change, received a voucher or a refund, then no further action is required.

From the previous page, part of an email received from EasyJet.

Caz3121

Demo1965 said:

I have cancelled flights due to Covid and would like a full refund. It is impossible to get though to EASYJET which is the only way to gain a refund. I can change flights or get a Voucher on line so why not a full refund. Help please, 

I called at 8am this morning. 2 bookings (flights were 3 weeks ago) short hold, refunds dealt with (no push for voucher/rebooking) and email confirmations received all within 5 minutes.

Paul271

Apologies for adding to this long list but after my 100+ attempt to call I get the same cut off message. Trouble I have is that the outbound on 27th April is cancelled yet the return on 4th may shown still flying.. Concerned that if I ask for a refund they may charge me as they are still advertising my flight as operating. How on earth can I resolve this ?

cubegame

Paul271 said:

Apologies for adding to this long list but after my 100+ attempt to call I get the same cut off message. Trouble I have is that the outbound on 27th April is cancelled yet the return on 4th may shown still flying.. Concerned that if I ask for a refund they may charge me as they are still advertising my flight as operating. How on earth can I resolve this ?

You won't be eligible for a refund until they formally cancel your flight.

Caz3121

cubegame said:

You won't be eligible for a refund until they formally cancel your flight.

The notification that comes from Easyjet states
"We are very sorry your flight has been cancelled. Please choose a free flight change to another flight, or a full refund of the cost of your flight and any directly related un-flown sectors within the same booking."
having had a flight cancelled before they removed the refund option online, I was indeed offered to refund or reschedule the unaffected flight also