Credit card fraud yet again

2shoes

2e0arr said:

try from ceo email from ceo email Tesco Bank Mr Gerry Mallon Chief Executive Email gerry.mallon@tescobank.com Telephone 0131 479 1000 Switchboard 0131 479 1000 Website https://www.tescobank.com.

ceo email site is very good and often works well especially if the ceo reads his own emails.

I have complained to ceo of Tescobank in the past a bloke called bernie Higgins but i think he has now gone,

ceo email is very good

born_again

Sadly if people think that anything will speed things like this up at the moment. They are mistaken. Banks like everyone else are really suffering with staffing levels. We are losing staff hand over fist. Despite sitting with a empty desk space between each person and mixing up departments on to banks of desks to reduce impact of illness.
So you get 10 to a bank of desks. 1 person self isolates, means that whole bank has to do the same.
I feel for people stuck like the OP. But sadly like finding toilet rolls or hand san. It's just a case of biding your time and they will get round to you.
Working on getting staff on phones to work from home. But as you can imagine configuring thousands of laptops with the software required to do this takes time.

hubb

born_again said:

Sadly if people think that anything will speed things like this up at the moment. They are mistaken. Banks like everyone else are really suffering with staffing levels. We are losing staff hand over fist. Despite sitting with a empty desk space between each person and mixing up departments on to banks of desks to reduce impact of illness.
So you get 10 to a bank of desks. 1 person self isolates, means that whole bank has to do the same.
I feel for people stuck like the OP. But sadly like finding toilet rolls or hand san. It's just a case of biding your time and they will get round to you.
Working on getting staff on phones to work from home. But as you can imagine configuring thousands of laptops with the software required to do this takes time.

But it needs resolving quick before the deadline for my bill otherwise they will charge interest. I am going to pay my part of the bill and omit the outstanding fraudulent transactions. If they try to peruse me for the rest of the money, with interest I will just ignore their letters and cancel my DD. 

2shoes

born_again said:

Sadly if people think that anything will speed things like this up at the moment. They are mistaken. Banks like everyone else are really suffering with staffing levels. We are losing staff hand over fist. Despite sitting with a empty desk space between each person and mixing up departments on to banks of desks to reduce impact of illness.
So you get 10 to a bank of desks. 1 person self isolates, means that whole bank has to do the same.
I feel for people stuck like the OP. But sadly like finding toilet rolls or hand san. It's just a case of biding your time and they will get round to you.
Working on getting staff on phones to work from home. But as you can imagine configuring thousands of laptops with the software required to do this takes time.

born-again you have a point however, Tesco Bank welcome to the wonderful world of the Credit Card Business. Its good job you are not involved with health care. 

Tesco life insurance ,,, " A life insurance policy is an insurance contract. In exchange for regular premiums, the contract offers to pay an agreed lump sum of money if one of the lives covered dies during the term of the policy. With a life insurance policy in place, it could help your loved ones cope financially if the worst happened to you."

will tesco have enough staff to deal with Grieving relatives ? If you Buy Tesco Life Insurance buy it q with a credit card you may need the section 75 cover

Hubb you are right to complain and record your dissatisfaction with Tesco bank at least you are actively wanting to deal with this and their tardiness increasing your stress levels should be rewarded with a swift response to you as well as a generous act of goodwill to you. ensure you have an audit trail when communicating with them

2shoes

2e0arr when you telephone them and send them your email complaint how long does the phone call take including sending the email please ?

2e0arr

2shoes said:

2e0arr when you telephone them and send them your email complaint how long does the phone call take including sending the email please ?

Between 10 to 20 minutes. The email usually goes to the person on the phone.

I dont think i have had to initiate an adjudication since using this system for about 5 years or more.

As a courtesy when im happy with the resolution from the bank i call the FOS and tell them to mark it as no further action other wise after 8 weeks they send me a reminder that i can now ask for an adjudication.

hubb

The fraud team have contacted me and the problem is now rectified. A new card should be with me in 5-7 days top. 
The only thing that has changed that coincides with timing of the fraudulent transactions is that I switched to a newly built pc with windows 10. I have not yet got round to installing mailware bytes but I thought Windows 10 had pretty good anti virus software. Anyway, installing Mailware bytes now.

Thanks for your input folks. 

born_again

hubb said:

The fraud team have contacted me and the problem is now rectified. A new card should be with me in 5-7 days top. 
The only thing that has changed that coincides with timing of the fraudulent transactions is that I switched to a newly built pc with windows 10. I have not yet got round to installing mailware bytes but I thought Windows 10 had pretty good anti virus software. Anyway, installing Mailware bytes now.

Thanks for your input folks. 

Glad you got it sorted. It will be a big weight off your mind. Hope you resolved the complaint at same time.
 I would lay money that it is nothing to do with your computer. 
Windows 10 defender is good. I run no other anti virus, only run malware bytes once in a blue moon. And for the paranoid out there I use a Huawei laptop, which we know, as many say, feed all your info back to China  

hubb

They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.

maxximus75

hubb said:

They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.

Direct debits are a variable payment authority.  This allows the amount to go up or down.  It all depends on the wording on when you originally agreed to the direct debit. 

I am sure in the terms and conditions somewhere, it will allow this?