Credit card fraud yet again

eskbanker

hubb said:

So my next step will be to send a letter of complaint, even though the bill is due the first week of April ?

It was my understanding that you'd already done this from what you posted yesterday: 

hubb said:

Still unresolved, even after filing a complaint.

There's no particular significance in writing by snail mail versus email, but the important thing is to follow their defined procedure at https://www.tescobank.com/help/complaints/ and make it clear that it's a formal complaint, ensuring you get a reference number.  As you've already found, if they offer some alternative means of communication that's within their control to hide or delete, make sure you take screenshots to preserve a copy....

2e0arr

can you email Tesco Bank ? the best way is raise your complaint in an email to the FO  and ask the FO to send it to TESCO bank its far more effective

eskbanker

2e0arr said:

can you email Tesco Bank ?

Yes, as explained in the link posted above.

2e0arr said:

the best way is raise your complaint in an email to the FO  and ask the FO to send it to TESCO bank its far more effective

I seem to recall disagreeing with you about the legitimacy of this before, but all the more so now when FOS is at least as heavily loaded as other institutions and correspondingly less likely to indulge requests for them to act as a message forwarding service, which is clearly misuse of their facilities at the best of times.  As explained at https://www.financial-ombudsman.org.uk/contact-us, they're effectively uncontactable by post just now and largely so by phone too, so their email volumes will be through the roof and the last thing they'll need is people trying to game the system by routing spurious traffic via them unnecessarily....

2e0arr

eskbanker said:

2e0arr said:

can you email Tesco Bank ?

Yes, as explained in the link posted above.

2e0arr said:

the best way is raise your complaint in an email to the FO  and ask the FO to send it to TESCO bank its far more effective

I seem to recall disagreeing with you about the legitimacy of this before, but all the more so now when FOS is at least as heavily loaded as other institutions and correspondingly less likely to indulge requests for them to act as a message forwarding service, which is clearly misuse of their facilities at the best of times.  As explained at https://www.financial-ombudsman.org.uk/contact-us, they're effectively uncontactable by post just now and largely so by phone too, so their email volumes will be through the roof and the last thing they'll need is people trying to game the system by routing spurious traffic via them unnecessarily....

Hi again yes i seem to recall we did. I have been using this over the years to good effect and in the last 6 months I have sent two complaints this way 1) to John Lewis finance for sending me an email with a clickable link, and the other 2) on health and safety at a Santander branch under going refurbishment(they had never had a complaint lkike this before but told me to send it in to test the system). On each occasion the results were very fast by both banks and I had no need to go to an adjudication. JLFS paid me £250 and a further £200 for messing up the complaint and going over 8 weeks. Santander sent me £300. I write out the complaint, I telephone the FOS tell them what it about was and then emailed it to the OP at the FOS. If they say against rules they would tell me. They are not shrinking violates Alternatively i can dictate them my complaint over the telephone and they will type it up an then they contact the company on my behalf using email. Accepting my email with my letter saves them a lot of work.

Caroline Wayman has spoken to me many times btw LOL. If their email volumes go through the roof then they need more staff.

I didn't realise I could email Tesco CC direct.

eskbanker

I still think you're missing the point - I'm not saying all that didn't happen but am just observing that this is clearly an inappropriate use of scarce FOS resources, so the fact that you were able to get away with it shouldn't mean that it's considered advisable, as it'll hinder those wishing to use the FOS's services for what they're actually intended for, i.e. escalation of complaints after giving the institution the opportunity to address them.

You're obviously convinced that the favourable outcomes of your complaints are linked to routing them via FOS in the first place, but that's confusing correlation with causation....

hubb

Going back to concerns regarding my secure messaging via Twitter, I can assure you its legit and no banks details are given by me other than my complaints. Interestingly now I get a "the link has expired " message when I click on it so all my messages are lost.

Here is the original message when they Initially they set this up for me to deal with my issue

  Let’s see how we can help. Here’s a link to start a secure conversation, this is the safest way to talk to us online. If it’s your first time using our secure chat, Twitter may ask you to sign-in and give us permission to message you. Once you’ve agreed, please send us a message there with your full name, DOB and postcode so we can carry on with our conversation. It’s not a live chat service, but we’ll respond as soon as we can.

They are obviously trying to use stalling tactics and seem to be ignoring me now. I have never known such a shambles of a company.

2e0arr

hubb said:

Going back to concerns regarding my secure messaging via Twitter, I can assure you its legit and no banks details are given by me other than my complaints. Interestingly now I get a "the link has expired " message when I click on it so all my messages are lost.

Here is the original message when they Initially they set this up for me to deal with my issue

  Let’s see how we can help. Here’s a link to start a secure conversation, this is the safest way to talk to us online. If it’s your first time using our secure chat, Twitter may ask you to sign-in and give us permission to message you. Once you’ve agreed, please send us a message there with your full name, DOB and postcode so we can carry on with our conversation. It’s not a live chat service, but we’ll respond as soon as we can.

They are obviously trying to use stalling tactics and seem to be ignoring me now. I have never known such a shambles of a company.

I dont think they are using stalling tactics "They" are normal people doing their job.
do you think they are ganging up on you?  if you do go on the attack.
If i was you I would be contacting the thiefs purchases companies for info. I would consider my financial integrity was under threat.
How do you email Tesco where s i on their website ?
 same for twitter please ?

2e0arr

eskbanker said:

I still think you're missing the point - I'm not saying all that didn't happen but am just observing that this is clearly an inappropriate use of scarce FOS resources, so the fact that you were able to get away with it shouldn't mean that it's considered advisable, as it'll hinder those wishing to use the FOS's services for what they're actually intended for, i.e. escalation of complaints after giving the institution the opportunity to address them.

You're obviously convinced that the favourable outcomes of your complaints are linked to routing them via FOS in the first place, but that's confusing correlation with causation....

I made a complaint to an insurance company. I typed the letter of complaint out. before posting it rang the FOS. The OP said read It to me and then said email it to me and I'll send it to them for you so i did.
Five days later I had a call from the insurance company. they explained when the FOS email came in It bypassed the normal complaint handler (who had been rude to me) and straight to the companys legal team.. The bloke who rang me later said the person who had been rude to me was excreting bricks mainly cos they were scared of the FOS,
Well if the FOS resources are scarce thats their problem not mine. Have you ever used them ?

hubb

2e0arr said:

hubb said:

Going back to concerns regarding my secure messaging via Twitter, I can assure you its legit and no banks details are given by me other than my complaints. Interestingly now I get a "the link has expired " message when I click on it so all my messages are lost.

Here is the original message when they Initially they set this up for me to deal with my issue

  Let’s see how we can help. Here’s a link to start a secure conversation, this is the safest way to talk to us online. If it’s your first time using our secure chat, Twitter may ask you to sign-in and give us permission to message you. Once you’ve agreed, please send us a message there with your full name, DOB and postcode so we can carry on with our conversation. It’s not a live chat service, but we’ll respond as soon as we can.

They are obviously trying to use stalling tactics and seem to be ignoring me now. I have never known such a shambles of a company.

I dont think they are using stalling tactics "They" are normal people doing their job.
do you think they are ganging up on you?  if you do go on the attack.
If i was you I would be contacting the thiefs purchases companies for info. I would consider my financial integrity was under threat.
How do you email Tesco where s i on their website ?
 same for twitter please ?

I don't know what to think other than they are not dealing with a reported fraud, mainly stays in various hotels that were NOT authorised or purchased by myself. My financial integrity has nothing to do with it (which is clean) so please stop trying to provoke me as this is stressful enough in itself.

2e0arr

try from ceo email from ceo email Tesco Bank Mr Gerry Mallon Chief Executive Email gerry.mallon@tescobank.com Telephone 0131 479 1000 Switchboard 0131 479 1000 Website https://www.tescobank.com.

ceo email site is very good and often works well especially if the ceo reads his own emails.

I have complained to ceo of Tescobank in the past a bloke called bernie Higgins but i think he has now gone,