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Credit card fraud yet again

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Comments

  • maxximus75
    maxximus75 Posts: 616 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    2e0arr said:


    try from ceo email from ceo email Tesco Bank Mr Gerry Mallon Chief Executive Email gerry.mallon@tescobank.com Telephone 0131 479 1000 Switchboard 0131 479 1000 Website https://www.tescobank.com.

    ceo email site is very good and often works well especially if the ceo reads his own emails.

    I have complained to ceo of Tescobank in the past a bloke called bernie Higgins but i think he has now gone,





    WOW!  Reading through this..... you complain a LOT!!!
  • born_again
    born_again Posts: 21,682 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    hubb said:
    They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.
    DD amount & date to be taken will be on your statement.
    Life in the slow lane
  • 2e0arr
    2e0arr Posts: 1,007 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 18 April 2020 at 6:14PM
    hubb said:
    They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.
    If you dont accept their resolution you can go to the FO. the FO usually start at £75. have another go and say on advice i unless they raise to £100 for the stress, humiialation embarrassment and intimidation you will go to the FO for an adjudiaction.
    They will know the case fee for an adjudication is about £550. so their choice would be £100 or potentially £550 plus £75.

  • 2e0arr said:
    hubb said:
    They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.
    If you dont accept their resolution you can go to the FO. the FO usually start at £75. have another go and say on advice i unless they raise to £100 for the stress, humiialation embarrassment and intimidation you will go to the FO for an adjudiaction.
    They will know the case fee for an adjudication is about £550. so their choice would be £10 or potentially £550 plus £75.

    Guessing they'll choose the £10 route then.
  • 2e0arr
    2e0arr Posts: 1,007 Forumite
    Part of the Furniture 500 Posts Name Dropper
    2e0arr said:
    hubb said:
    They gave me £25 as a goodwill compensation for their incompetence which they admitted. However, I am not happy that they have changed my £10 DD minimum threshold payment to £33 without my authorisation. I have enquired and yet again they can't answer and looks like I will have to go through the whole painful process again. I thought they are not allowed to up the DD without my authorisation.
    If you dont accept their resolution you can go to the FO. the FO usually start at £75. have another go and say on advice i unless they raise to £100 for the stress, humiialation embarrassment and intimidation you will go to the FO for an adjudiaction.
    They will know the case fee for an adjudication is about £550. so their choice would be £10 or potentially £550 plus £75.

    Guessing they'll choose the £10 route then.
    10/10 LOLOLOL  you cant make this stuff up LOL
    why is it everyone who is dyslekcsic can spell disleckseeya



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