Refund from Hoppa re cancellation

ashjackalf

I am trying to recieve my credits so I can book another pick up for later in year  but I’m getting no response from hoppa  anyone get paid there credits yet

Sun-Is-Fun

ashjackalf said:

I am trying to recieve my credits so I can book another pick up for later in year  but I’m getting no response from hoppa  anyone get paid there credits yet

No credits here either.

sorbster0

I got my credits the other day. The email stated that EVERYONE has received their credit now (as in that they deserve a clap). So that is another lie 😡.
anyway, I’ve spent ages and ages fighting this and I now have my refund 👏👏👏.
what I did that made all the difference was to google “hoppa old terms and conditions”
One of the links (third one down for me) Mentioned gotolimos which is a part of hoppa.

Click on that and hey presto it’s a link to the old terms and conditions.
DO IT!!!!  SEND IT TO PAYPAL AS FRESH EVIDENCE!!

then let me know how you get on .....good luck 🤞

jocarter999

Well done, I’m so relieved PayPal found in my favour from the offset - good luck everyone 

AshleyF73

Some good news for me last night, in that PayPal (second attempt) have found in my favour and have refunded me.  The point I made to PayPal was I paid for a promised service (the shuttle or a full cash refund less £1) I didn't receive (the refund part).

By comparison all the other companies involved in my trip were fair, full refund from airport car park, full refund from Jet2 (took them a while to get in touch with me, but they did and refunded within 3 working days without question).

Like others, I have used Hoppa last year without problem, but their failure of customer service during this period, their failure to deliver what was promised, their changing of their T&C to use against us means I will not be returning. I would rather pay a small amount more each trip to use a more reputable and ethical company than buy cheap and get this kind of customer service.

jocarter999

congratulations on the refund, let’s hope PayPal will now reconsider everyone else’s claim 

givmeaccccc

I have tried 4 times now to get a CASH refund from Hoppa. Each time the website says that it will get a 'voucher number' but none forthcoming. As a result I have no reference to get back to them. Can anyone help please with a telephone number so that I can call them and ask what's happening. Something needs to be done about Hoppa!!!!!!!!!

mattyprice4004

givmeaccccc said:

I have tried 4 times now to get a CASH refund from Hoppa. Each time the website says that it will get a 'voucher number' but none forthcoming. As a result I have no reference to get back to them. Can anyone help please with a telephone number so that I can call them and ask what's happening. Something needs to be done about Hoppa!!!!!!!!!

You need to use email so you have a papertrail - they could say whatever they want just to get you off the phone and deny the conversation ever took place. 

givmeaccccc

Anyone got an email address for Hoppa please, cheers. 

Sun-Is-Fun

givmeaccccc said:

Anyone got an email address for Hoppa please, cheers. 

The way I contacted them was click on the help tab, then contact us, then submit a complaint and fill out the required info on there. Not an ideal way, but at least its gets sent.