Refund from Hoppa re cancellation

Life__Goes__On

You could try a Chargeback against Paypal  for breaking their T&Cs

sorbster0

Life__Goes__On said:

You could try a Chargeback against Paypal  for breaking their T&Cs

I have phoned my bank for a chargeback with my debit card but they say because it’s a PayPal payment it’s nothing to do with them and t9 speak to PayPal. You are basically going round in circles. Anyway, I’ve reported it to the CMA and Watchdog. Not that it will do anything but it makes me feel better 

jocarter999

well! This morning I woke up to my resolution being awarded in my favour by PayPal and a full refund in respect of my transaction with Resort Hoppa! Happy days! 

Life__Goes__On

jocarter999 said:

well! This morning I woke up to my resolution being awarded in my favour by PayPal and a full refund in respect of my transaction with Resort Hoppa! Happy days! 

Great, hopefully  Paypal will look again at the ones that they refused.

jocarter999

I would go back to them on chat and ask them to reconsider based on the fact you know of other refunds - happy to send you ids to quote 

Sun-Is-Fun

jocarter999 said:

well! This morning I woke up to my resolution being awarded in my favour by PayPal and a full refund in respect of my transaction with Resort Hoppa! Happy days! 

That's good news. I have read elsewhere that paypal have denied some people's claims and not others - seems very inconsistent. Can I ask what initial reason you gave for the claim, i.e. non delivery of item or not as described? Then what did you write for your arguments ? 

jocarter999

I choose item not received - I wrote the below and followed it up stating that I purchased a dated service not a open dated voucher - I did not have to provide any other evidence - good luck all, happy for you to use my reference to sway decisions to ensure consistency from PayPal if needed PP-D-63662070

Your notes

I booked an airport transfer for my holiday in Portugal, resort hoppa have cancelled this due to the covid situation but will not offer a refund only credits to use in the future - limited time, as an nhs worker I cannot commit to annual leave and need this refund back now, I don’t want a credit, the service has not been provided and I may not book again for some years (my partner has severe respiratory issues) I have emailed and offered them the opportunity to resolve but they are saying their business will fold so they cannot offer a refund, unfortunately this is not my fault, I have paid with cash for a service not received and would like a refund

Your responses

Date added

4 May 2020

Your notes

Hi I have requested a refund in full for the transfer for a holiday cancelled by Hoppa, they have stated that they have issued credit notes and that no refund will be offered or their company will go bust, unfortunately this is not my problem, I am unable to use the credit note within the timescale provided and original terms and conditions stated that if they cancel a full refund will be issued - they have since changed this. I have requested many times a refund and explained why I am unable to use a credit note in the future but they keep giving me a standard response that no refund will be issued - this isn’t fair, the service has not been provided, they cancelled and their terms and conditions and the point of booking stated if this is the case I will receive a refund

Sun-Is-Fun

jocarter999 said:

I choose item not received - I wrote the below and followed it up stating that I purchased a dated service not a open dated voucher - I did not have to provide any other evidence - good luck all, happy for you to use my reference to sway decisions to ensure consistency from PayPal if needed PP-D-63662070

Your notes

I booked an airport transfer for my holiday in Portugal, resort hoppa have cancelled this due to the covid situation but will not offer a refund only credits to use in the future - limited time, as an nhs worker I cannot commit to annual leave and need this refund back now, I don’t want a credit, the service has not been provided and I may not book again for some years (my partner has severe respiratory issues) I have emailed and offered them the opportunity to resolve but they are saying their business will fold so they cannot offer a refund, unfortunately this is not my fault, I have paid with cash for a service not received and would like a refund

Your responses

Date added

4 May 2020

Your notes

Hi I have requested a refund in full for the transfer for a holiday cancelled by Hoppa, they have stated that they have issued credit notes and that no refund will be offered or their company will go bust, unfortunately this is not my problem, I am unable to use the credit note within the timescale provided and original terms and conditions stated that if they cancel a full refund will be issued - they have since changed this. I have requested many times a refund and explained why I am unable to use a credit note in the future but they keep giving me a standard response that no refund will be issued - this isn’t fair, the service has not been provided, they cancelled and their terms and conditions and the point of booking stated if this is the case I will receive a refund

Thanks for that. I, too, chose item not received and, my reasons followed a similar theme, albeit not as detailed. I am glad you received yours back but also frustrated that there seems to be no consistency with regards to decisons. Contacting Paypal is a frustrating experience. You cannot have a talk with them - you have to leave a message as no-one is available. They then get back to you in a day or two and then you respond again to wait for their reply, hence I am now out of my time frame (10 days) for an appeal. Apparently, you can only appeal if you supply new evidence as well. What new evidence can I provide that I haven't already said ???!!! Very frustrating experience.

jocarter999

How about members of the party have respiratory problems and you will be unable to make use of the credit note and that you are aware of inconsistencies due to my case being upheld 

jocarter999

Any update on claims for refund?