Halifax Reward Account changing to £3 charge with “lifestyle rewards”

King_Of_Fools

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

polymaff

King_Of_Fools said:

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

As already reported.  Just upgrade manually - again and again.

I've lodged a formal complaint over both whether you can have both a sole and a joint of the latest Reward accounts and, more importantly, whether each one can receive Reward Extra benefits.

colsten

polymaff said:

King_Of_Fools said:

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

As already reported.  Just upgrade manually - again and again.

I've lodged a formal complaint over both whether you can have both a sole and a joint of the latest Reward accounts and, more importantly, whether each one can receive Reward Extra benefits.

On your joint account, have both account holders claimed the extras? As that would be against the Extras T&Cs and might explain why you keep losing your eligibility.

polymaff

colsten said:

polymaff said:

King_Of_Fools said:

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

As already reported.  Just upgrade manually - again and again.

I've lodged a formal complaint over both whether you can have both a sole and a joint of the latest Reward accounts and, more importantly, whether each one can receive Reward Extra benefits.

On your joint account, have both account holders claimed the extras? As that would be against the Extras T&Cs and might explain why you keep losing your eligibility.

No, but I suspect that that condition may be part of the problem within the Halifax - they reading the bit about no two rewards on a joint account as a prohibition on multiple reward accounts and / or multiple reward extras.  The irony, last Wednesday, was how proud they were that they'd been clever enough to downgrade the joint account, rather than BOTH of the sole accounts - thereby leaving us in the best position they could.  Two days later and they had unrewarded the two sole accounts.That was just a near-coincidence of multiple stupidities, I guess.

You really couldn't make this up.  Absolute morons.

badger09

King_Of_Fools said:

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

Just for clarity, I hold only 1 Halifax current account, so my downgrade was not related to any 'multiple upgrading'

polymaff said:

badger09 said:

michaels said:

polymaff said:

michaels said:

Sorry, haven't read through all the way.  Is it still only possible to move from old rewards to new rewards via a phone call?

No, you can "upgrade" your, now non-reward accound to a Reward account online

Thanks, just did so, wonder if doing it this way results in a credit search?

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

B.S. - not from the Badger but from the blind mice (AKA Halifax IT) running around in panic mode - as usual.

My reaction - three times, now - is to upgrade when they've downgraded the account.  Ironically, when I've upgraded they've got the Reward options set up as I originally set them - in May.

S N A F U

OK, I was just going to wait & see what happened on or around 1 July, which is apparently when my account would automatically re-upgrade itself.

However, nothing to lose, so I'll upgrade AGAIN today.

badger09

badger09 said:

King_Of_Fools said:

badger09 said:

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

Interesting, I wonder if others who have multiple accounts from before have now been downgraded to just one?

Just for clarity, I hold only 1 Halifax current account, so my downgrade was not related to any 'multiple upgrading'

polymaff said:

badger09 said:

michaels said:

polymaff said:

michaels said:

Sorry, haven't read through all the way.  Is it still only possible to move from old rewards to new rewards via a phone call?

No, you can "upgrade" your, now non-reward accound to a Reward account online

Thanks, just did so, wonder if doing it this way results in a credit search?

Suggest you keep a very close eye on your account. I upgraded mine online 15th June, got confirmation email, account name showed as Reward, then by 21st it had been downgraded to Current account again. Halifax CS tells me it will 'automatically upgrade again on or around 1st July' but I'm not convinced. 
https://forums.moneysavingexpert.com/discussion/6158242/why-still-reward-current-account-halifax/p3

B.S. - not from the Badger but from the blind mice (AKA Halifax IT) running around in panic mode - as usual.

My reaction - three times, now - is to upgrade when they've downgraded the account.  Ironically, when I've upgraded they've got the Reward options set up as I originally set them - in May.

S N A F U

OK, I was just going to wait & see what happened on or around 1 July, which is apparently when my account would automatically re-upgrade itself.

However, nothing to lose, so I'll upgrade AGAIN today.

After a couple of tech error messages, managed to 'reupgrade' to Reward Current account, & name changed immediately. It also said I'd already chosen Rewards Extra, & showed my correct progress. Just need to top up my debit card spend now.

polymaff

Oh, how we laughed!  Why should we all have to do all this checking and correction?

LBG - more like NBG

portenio

polymaff said:

Oh, how we laughed!  Why should we all have to do all this checking and correction?

LBG - more like NBG

Because Halifax IT clearly wasn't ready to launch Rewards Extra, despite the 3 months between the announcement and the official launch (which I am sure they knew a lot earlier as it's standard in IT 1 or even 2 years before going live)

But bitter-sweetly for us they must have thought:

"Let us not worry about testing the bloody new tool in depth. The little guinea pigs can do that for us by calling and creating incidents and complaints".

One word: TERRIBLE.

If I were to enumerate the things I am seeing in my tracker you just simply won't believe them.

But that is subject of another message, if any.

someone

portenio said:

polymaff said:

Oh, how we laughed!  Why should we all have to do all this checking and correction?

LBG - more like NBG

Because Halifax IT clearly wasn't ready to launch Rewards Extra, despite the 3 months between the announcement and the official launch (which I am sure they knew a lot earlier as it's standard in IT 1 or even 2 years before going live)

Sounds like a normal bank IT project (thinking back to TSB).

The timing wasn't great given the pandemic, I thought they might have delayed it by 6 months. Maybe marketing really wanted this re-aligned Rewards account live ASAP.

ZeroSum

where_are_we said:

I am "on track" for the £5 reward for June (go to Reward current Account - current account options - reward extra trackers)

My £500 debit card spend has a "tick". I will be using some of the various £500 spending options mentioned earlier in this thread. It would be useful to know if anyone has completed a £500 debit card spend of a type which did not qualify for the "tick" of approval.

That's interesting, means I can try a couple of different things & see what works. I only did my debit card transactions on Monday, come out dated 23rd & tracker only showing as at 2nd so I guess I'll find out tomorrow. Other 2 things are ticked so that I know internal money transfers do work (as they did before anyway, but some banks don't allow it)