Halifax Reward Account changing to £3 charge with “lifestyle rewards”

redux

redux said:

The tracking in the app now works, that is it doesn't give an error, but the date is given as the 1st, and the debit card spend so far is zero, so it doesn't include all of the 1st, not 9pm anyway.

Some time between 2.45 and 8 am -  updated to the 2nd; the £5 on 1st evening now appears. 

redux

latinaid said:

I'd decided I wasn't going to bother with jumping through these hoops - not having contacted Halifax about choosing rewards,  I assumed my account would revert to a bog-standard current account.  However, it's still showing as a Reward account.  I got 2 lots of £2 reward in June (and also in May).  I've changed my standing order to pay in £1500 next month just in case they don't downgrade it.  It's all a bit of a mess, isn't it? 

I doubt you'll be in by default.

If you decide to go for it after all, in the mobile app, click the 3 dots for the menu, then Add your Rewards Extras.

I did this on the 1st evening, after missing the mid May deadline, and on advice from a phone call. I wasn't automatically in at the start, and there are qualifying and reward choices to be made.

quirkydeptless

I made a £500 debit card payment Yesterday. Checking the Rewards Extra Tracker in the mobile app Today, I can see a tick against the 'spent at least £500 with your debit card this month' criteria. This means it is easy to check if what purchased qualifies for the reward. I can drop 2 direct debits now which will help tidy things up, and my reward has gone up from £2 a month to £5.

Nice one Halifax 

bristolleedsfan

portenio said:

Yorkshire_Pud said:

Reminds me of the Jack Dee joke at the scene of a road traffic accident and he bursts through the crowd shouting stand back! I’m an aromatherapist. 

. 
If you have one account only with stable DDs that you dont need to change or delete then PO works fine. That was my case for some time. Once you open more accounts and dare to make changes the nightmare starts. 

Opening a Post Office® Online Saver

You can only hold one sole Online Saver account and one joint Online Saver account.

financialbliss

bristolleedsfan said:

Opening a Post Office® Online Saver

You can only hold one sole Online Saver account and one joint Online Saver account.

Between myself and my other half, we've got 12 Post Office online savers for various direct debit requirements (Haliax, Co-Op, Club LLoyds etc), but I've kept to one account per issue. Is fine if you set-up and leave, but once you tinker, or start trying to push funds in via debit card or change DD dates, (personally) I find it can quickly become a nightmare. Hell, when you transfer funds internally from one account to another, it only shows the first 7 digits of the account number or at least it did last time I checked.

Opened a separate savings account and funded that for the £500 debit spend. Looking forwards to closing some of the post office accounts - anyone stopped their direct debits yet?

derrick

I have 3 Halifax reward accounts, registered them all, when I click on Current account options then Track your reward extras I get on all three accounts:-

"You can't add Reward extras to this account.

To use this offer, you need to have one of these accounts: Ultimate Reward Current Account, Reward Current Account"

All three are Reward Current accounts.

.However when I click "add your rewards extras I get:- "You already have Rewards Extras"

Giammy85

10_66 said:

Giammy85 said:

TempUsername03052020 said:

I still haven't received my last £2 reward for May and I met all the criteria....guess i'll see if i get it overnight.

Same here, no 2£ received yet

Still missing one of my £2's as well.  When I rang yesterday the CS rep agreed I should've received it, her manager agreed I should've received it too.  All they would say is that things should correct overnight, which I told them I doubted would happen, and it hasn't.  This all took an hour and 3 calls as each time the call cut off and I had to go through it afresh each time (they said they knew there were phone issues too, but wouldn't take my number and call me back!).  I would have believed the overnight update scenario more likely if I hadn't received the other £2's.

Spoken to Halifax in the chat today... the issue is not solved yet, they are still looking into it

MisterMotivated

financialbliss said:

bristolleedsfan said:

Opening a Post Office® Online Saver

You can only hold one sole Online Saver account and one joint Online Saver account.

Looking forwards to closing some of the post office accounts - anyone stopped their direct debits yet?

Me too, though I haven't yet cancelled the DD's.  I gave up trying to do it via their site and just cancel them via my sending bank these days.  I tried multiple times in the past to cancel DD's on PO site and got kicked out, but I lost faith in them completely when I closed an old PO saver and the DD was STILL taken 10 days after closure.

carpy

desktop version of halifax doesn't have this tracker, in fact it still shows the 'old' reward under the 'account reward' info.!
PO are useless, they couldn't tell me why a direct debit stopped being taken from my Lloyds account. they cancelled it and said i should set it up again, which i did but it continued to not work.
i kept complaining saying it wasn't good enough and they ended up getting all snotty and closing my 3 online savers due to me not using them in the manner intended. 

bristolleedsfan

financialbliss said:

bristolleedsfan said:

Opening a Post Office® Online Saver

You can only hold one sole Online Saver account and one joint Online Saver account.

Between myself and my other half, we've got 12 Post Office online savers for various direct debit requirements (Haliax, Co-Op, Club LLoyds etc), but I've kept to one account per issue. Is fine if you set-up and leave, but once you tinker, or start trying to push funds in via debit card or change DD dates, (personally) I find it can quickly become a nightmare. Hell, when you transfer funds internally from one account to another, it only shows the first 7 digits of the account number or at least it did last time I checked.

Yes, I know they used to allow 1 account per issue, I have several myself , my reply was specific to the person who is making issues and writing long posts about it, this has been in terms and conditions for a long time  "You can only hold one sole Online Saver account and one joint Online Saver account.", anybody who phones about about it should get told only allowed to keep one sole online saver ....