Coronavirus travel disruption - latest info and your rights

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  • janeb8
    janeb8 Forumite Posts: 1
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    I was due to travel to Vietnam yesterday on an organised tour. Arrived at Gatwick airport for check-in to be told that flight had been cancelled due to uncertainty with visa situation due to Corona virus. Holiday company has offered full refund or amended booking which I think is fair. However I had pre-booked car parking at Gatwick and also purchased evisa's on line about 6 weeks ago, both paid for on credit card. The total of both these is just over my insurance excess so not worth claiming. Any idea if credit card company would be worth asking for a refund?
  • starrybee
    starrybee Forumite Posts: 1,917
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    Can anyone recommend travel insurance that covers consequential loss? So if my flights were to be cancelled I can claim for the rest of the trip which I have booked separately. Reading conflicting information about whether insurers will offer it?  

  • Aylesbury_Duck
    Aylesbury_Duck Forumite Posts: 13,179
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    janeb8 said:
    I was due to travel to Vietnam yesterday on an organised tour. Arrived at Gatwick airport for check-in to be told that flight had been cancelled due to uncertainty with visa situation due to Corona virus. Holiday company has offered full refund or amended booking which I think is fair. However I had pre-booked car parking at Gatwick and also purchased evisa's on line about 6 weeks ago, both paid for on credit card. The total of both these is just over my insurance excess so not worth claiming. Any idea if credit card company would be worth asking for a refund?
    I don't think you can because neither service has been denied.   The credit card company aren't liable for that. 
  • kiteboywales
    kiteboywales Forumite Posts: 13
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    edited 11 March 2020 at 10:39PM
    Hi all
    I have a trip booked in Alton Towers in two weeks exactly - it was a hotel package that came with park tickets thrown in - Im concerned as they may by then close the park and you never know they may say the hotel is still open so they can get round the park closure. Do you think its worth getting some sort of insurance for this eventuality......Im guessing what might happen at the moment.
    Its a very fluid situation at the moment and nobody can know really.....any thoughts. I paid in credit card so Im hoping theres protection there.
    Thanks for any thoughts

    Edit: Found this in the terms 
    For tickets purchased in advance, if the whole Attraction is closed for any of the reasons set out above, Merlin may offer replacement Tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.
    Now that has me concerned as that covers the park but not the hotel - so my fears are they "could" close the park and say the hotel stay is still valid
  • Tony69
    Tony69 Forumite Posts: 422
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    We have a package holiday with jet2holidays booked for end of month. If the holiday is cancelled by jet2 or by the government stopping flights etc would we get a refund from jet2 or have to go through insurance?
    never chew the umbilical cord!!
  • Aylesbury_Duck
    Aylesbury_Duck Forumite Posts: 13,179
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    Tony69 said:
    We have a package holiday with jet2holidays booked for end of month. If the holiday is cancelled by jet2 or by the government stopping flights etc would we get a refund from jet2 or have to go through insurance?
    Read the guide on page one of this thread.
  • Tony69
    Tony69 Forumite Posts: 422
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    Tony69 said:
    We have a package holiday with jet2holidays booked for end of month. If the holiday is cancelled by jet2 or by the government stopping flights etc would we get a refund from jet2 or have to go through insurance?
    Read the guide on page one of this thread.
    I have and cannot see the actual answer to my query. Maybe you could help.
    never chew the umbilical cord!!
  • Browntoa
    Browntoa Forumite, Ambassador Posts: 49,217
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    Option 1 in the article , travel insurance
    I'm a Forum Ambassador and I support the Forum Team on the Shopping and Freebies, Phones and TV and Over 50s boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing . All views are my own and not the official line of MoneySavingExpert.
  • lovesgshp
    lovesgshp Forumite Posts: 1,413
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    With there being so many threads on this subject, then it is difficult to find which to reply on.
    Some latest from Italy effective as from today:
    All shops bars and restaurants ordered to close, apart from food shops and chemists.
    With travel restricted and documentation required if out of your residential area.

    As Manuel says in Fawlty Towers: " I Know Nothing"
  • Aylesbury_Duck
    Aylesbury_Duck Forumite Posts: 13,179
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    Tony69 said:
    Tony69 said:
    We have a package holiday with jet2holidays booked for end of month. If the holiday is cancelled by jet2 or by the government stopping flights etc would we get a refund from jet2 or have to go through insurance?
    Read the guide on page one of this thread.
    I have and cannot see the actual answer to my query. Maybe you could help.
    I could but I'd simply be typing out what's already been explained in full in the guidance, and I'm a less authoritative source.
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