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Coronavirus travel disruption - latest info and your rights

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  • karan733karan733 Forumite
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    Ok I've gone through the chat support function and the person there (Edvin H) has said he will process a refund for both legs.  Just FYI in case anyone else has a similar issue.  Will get a confirmation in next 24 hours in writing
  • edited 10 March at 7:24PM
    WestinWestin Forumite
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    edited 10 March at 7:24PM
    @karan733: Situation for travel to Italy is changing daily, if not hourly. I suspect Ryanair will actually allow you to cancel the entire trip given they have cancelled the return.  You will however have to call them and explain that travel on the outbound flight is not feasible with out a return flight. At  the moment I think you have been caught in the first initial round of schedule changes.  There are now further cuts and cancellations to schedules. Keep in mind they will be prioritising bookings in date of departure order, likely dealing with immediate departures. 

    (Edit: just read your latest post. That’s good news!)
  • edited 10 March at 7:54PM
    pekayzpekayz Forumite
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    edited 10 March at 7:54PM
    I have a booking for a flight+hotel deal with Expedia, from London to Rome at the start of April for a few a days.

    I keep trying to call Expedia to see what my options are, but have spent the last few hours waiting on the phone with no joy, would it be worth me contacting my travel insurer or credit card provider that I purchased the holiday with to see if they can assist with a refund?

    Many thanks in advance.
  • WestinWestin Forumite
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    I think you have to expect and realise that Expedia will be swamped with callers at the moment.  Advise for travel to Italy is also changing daily/hourly.  Given them time to catch up.

    If FCO travel advisories now say that travel to Rome/Italy is not recommended then having sold you a protected package, Expedia will offer you options. Either a refund, credit or rebooking.

    IMO far to early to call credit card companies. 

    Unfortunately a degree of patience will be required.
  • pekayzpekayz Forumite
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    Westin said:
    I think you have to expect and realise that Expedia will be swamped with callers at the moment.  Advise for travel to Italy is also changing daily/hourly.  Given them time to catch up.

    If FCO travel advisories now say that travel to Rome/Italy is not recommended then having sold you a protected package, Expedia will offer you options. Either a refund, credit or rebooking.

    IMO far to early to call credit card companies. 

    Unfortunately a degree of patience will be required.
    Thank you for your advice, I think you're absolutely right, I will be patient and try contacting them another time in the near future, as you say the advice is changing daily/hourly so Expedia are extremely busy with more imminent bookings. 
  • makey1976makey1976 Forumite
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    Need help . I booked flights,train,accommodation all separate and on credit card for a trip next Thursday for football. The game now has been closed to public ,now behind closed door. 
    What rights do I have . I have took out travel insurance but reading the guide on here , looks like it’s no good unless government says Germany is unsafe to travel to .(which they haven’t).
    could I claim back on credit card ,is this possible .
    and help would be grateful , lot of money to lose 
  • edited 10 March at 9:30PM
    bagand96bagand96 Forumite
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    edited 10 March at 9:30PM
    makey1976 said:
    Need help . I booked flights,train,accommodation all separate and on credit card for a trip next Thursday for football. The game now has been closed to public ,now behind closed door. 
    What rights do I have . I have took out travel insurance but reading the guide on here , looks like it’s no good unless government says Germany is unsafe to travel to .(which they haven’t).
    could I claim back on credit card ,is this possible .
    and help would be grateful , lot of money to lose 
    Unfortunately there is very little you can do other than go to Germany anyway, and try and enjoy it anyway, without going to the football game.  

    If you had booked a specific package holiday with a sports tour company specifically for that football game then you might have a chance of getting a refund.  But seeing as you've booked it all separately then it's likely to be a no go - unless your travel insurance will pay out - but I don't think that's likely.

    Credit card is a no go - section 75 protects against supplier failure or non provision of goods/services. Your flights/train/hotel are all available for you to use so the supplier hasn't done anything wrong.

    The only outside chance you may have is if the flight gets cancelled. You'd get a refund of the flights and then should be able to claim the rest from insurance.  As you say, Germany is ok for travel at the moment, although I have seen that Lufthansa are cancelling a lot of flights due to a collapse in demand.  
  • beaton301beaton301 Forumite
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    I have got a family holiday booked for May this year at a Holiday Park in the UK. Which I booked directly with an Caravan Owner. If the Holiday park closed due to Covid-19. Would I be covered by Travel Insurance?
  • edited 11 March at 11:56AM
    roubiliacroubiliac Forumite
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    edited 11 March at 11:56AM
    From 12/03 Vietnam has withdrawn the visa waiver for all UK and EU citizens.
    Furthermore they have stopped issuing e-visas.
    See the you gov, travel, Vietnam site. It’s on there now and the official Vietnam visa site.
  • WestinWestin Forumite
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    @makey1976:  Bagand96 gives a good answer and explanation regarding how booking this trip in different ways would give different cover and options. I sadly don’t think you have recourse to get refunds on the separate travel items outside of the match tickets.  
    @beaton301: Read your travel insurance documents. May travel insurers however cover events outside of the U.K. so may not cover for domestic holiday travel.  If the caravan park closes however, every chance the caravan park operator would be refunding your stay costs.
    @roubiliac:  Thanks for the heads up. That could impact many. I can’t see how the Vietnamese consulate will be able to cope with a sudden change to visa applications. Do you have a link to post regarding this new entry requirement?
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