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Coronavirus travel disruption - latest info and your rights

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  • silvercarsilvercar Forumite, Board Guide
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  • karan733karan733 Forumite
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    Ryanair have just cancelled my return flight from Italy (on Sunday 15th April) but not the outbound leg to Italy (on Fri 13th April).  Do I have any power to request they refund the full journey,  seeing as they are offering to get me there but not get me back? 
    I have travel insurance with Coverwise which apparently should cover me but I'd rather get Ryanair to cancel both legs and issue the refund rather than go through a lengthy insurance process
    thanks in advance! 
  • lisyloolisyloo Forumite
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    karan733 said:
    Ryanair have just cancelled my return flight from Italy (on Sunday 15th April) but not the outbound leg to Italy (on Fri 13th April).  Do I have any power to request they refund the full journey,  seeing as they are offering to get me there but not get me back? 
    I have travel insurance with Coverwise which apparently should cover me but I'd rather get Ryanair to cancel both legs and issue the refund rather than go through a lengthy insurance process
    thanks in advance! 
    I don't think you do.
    You didn't buy a return ticket (as ryanair don't sell them).
    You bought 2 singles, so it's 2 seperate transactions.

  • karan733karan733 Forumite
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    lisyloo said:
    karan733 said:
    Ryanair have just cancelled my return flight from Italy (on Sunday 15th April) but not the outbound leg to Italy (on Fri 13th April).  Do I have any power to request they refund the full journey,  seeing as they are offering to get me there but not get me back? 
    I have travel insurance with Coverwise which apparently should cover me but I'd rather get Ryanair to cancel both legs and issue the refund rather than go through a lengthy insurance process
    thanks in advance! 
    I don't think you do.
    You didn't buy a return ticket (as ryanair don't sell them).
    You bought 2 singles, so it's 2 seperate transactions.

    Great, so they will fly me there against FCO advice and leave me stranded - sounds like O'Leary!
    Its very disappointing that they cancel flights only after Friday midnight, which is presumably so they dont have to refund all the people who booked to go out to Rome for the Six Nations rugby.  

    I imagine some people still need to fly despite FCO advice but it would make sense to condense flights and offer everyone else a cancellation seeing as people are essentially going without insurance
  • Aylesbury_DuckAylesbury_Duck Forumite
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    karan733 said:
    Great, so they will fly me there against FCO advice and leave me stranded - sounds like O'Leary!

    Why did you book with them if you know what they're like?  I've used them several times in the past without issue, but accept that they provide what I'm paying for: a very basic, no-frills service with lots of potential pitfalls if things don't go perfectly to plan.
  • edited 10 March at 4:36PM
    karan733karan733 Forumite
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    edited 10 March at 4:36PM
    karan733 said:
    Great, so they will fly me there against FCO advice and leave me stranded - sounds like O'Leary!

    Why did you book with them if you know what they're like?  I've used them several times in the past without issue, but accept that they provide what I'm paying for: a very basic, no-frills service with lots of potential pitfalls if things don't go perfectly to plan.
    Ryanairs website allows you to book return trips - it is an option on the front page of their website.  
    In the event something happens and it suddenly turns into two separate flights / bookings,  that is not right.  I'm trying to contact Ryanair to discuss this directly with them and get the company's response directly.   

    I book with them knowing its a no-frills cheap as chips service and I knowingly book and am happy with that,  but if you book a service and it does not deliver I think its reasonable to expect to be offered a full cancellation rather than only partial?  
  • lisyloolisyloo Forumite
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    are you certain its legally one return booking rather than 2?
    Just because it's presented a certain way on the front page doesn't mean you can't buy 2 singles.
    You can search for a return train trip but there are options to buy either a return or 2 singles (which is sometimes cheaper).
    we don't know what you've booked and you may be right, but the front page presentation of the search doesn't automatically mean it's a return.
    Good luck, I agree it sucks and even though ryanair is no frills they still have to operate within UK law.
  • karan733karan733 Forumite
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    lisyloo said:
    are you certain its legally one return booking rather than 2?
    Just because it's presented a certain way on the front page doesn't mean you can't buy 2 singles.
    You can search for a return train trip but there are options to buy either a return or 2 singles (which is sometimes cheaper).
    we don't know what you've booked and you may be right, but the front page presentation of the search doesn't automatically mean it's a return.
    Good luck, I agree it sucks and even though ryanair is no frills they still have to operate within UK law.
    I'm not certain its one booking,  but I have one booking reference number and one invoice... not sure if that means its one return booking or two singles!  The entire booking experience from clicking round trip on the homepage felt like it was a return booking,  but I'm not best placed to say what it falls under legally
  • Aylesbury_DuckAylesbury_Duck Forumite
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    I'm pretty sure you've got two singles.  That's their model in my experience.
  • edited 10 March at 5:13PM
    lisyloolisyloo Forumite
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    edited 10 March at 5:13PM
    I'm sure you'll be able to find their terms and conditions on their website.
    Another option is to check your home insurance to see if you have access to a solicitor on a free legal helpline. I'm not a solicitor but my suspicion is that they wouldn't be obliged to refund you if it's 2 singles.
    it's not your fault, but this isn't ryanair's fault either and if they are supplying the flight that you've booked then it's not their fault you aren't taking it (my sympathies but just presenting a balanced view).
    If you choose to make independent direct arrangements rather than use a travel agent who have to provide ABTA bonding and the entire package then that is a choice (not having a go, just trying to be fair as to where responsibilities lie).

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