Coronavirus travel disruption - latest info and your rights

Life__Goes__On

smk77 said:

They don't seem to be interested. This is last part of their latest/final response:

Our commercial arrangements are confidential, and this is not something we are able to discuss. I am sorry you remain unhappy, however, this is our final position and we will be unable to respond any further as our internal complaints procedure has now been exhausted.
Should you remain unhappy with our position, our membership with ABTA means that you have access to ABTA's dispute resolution process, which has been approved by the Chartered Trading Standards Institute. For further information, or to register your complaint with ABTA, please visit to www.abta.com.

How much was your deposit?
Have you read this?
https://www.telegraph.co.uk/finance/personalfinance/insurance/travel/12026723/How-holiday-firms-profit-from-cancellations.html

Looks like unless Jet2 states their loss, any judgement will be in your favour.

smk77

Life__Goes__On said:

smk77 said:

They don't seem to be interested. This is last part of their latest/final response:

Our commercial arrangements are confidential, and this is not something we are able to discuss. I am sorry you remain unhappy, however, this is our final position and we will be unable to respond any further as our internal complaints procedure has now been exhausted.
Should you remain unhappy with our position, our membership with ABTA means that you have access to ABTA's dispute resolution process, which has been approved by the Chartered Trading Standards Institute. For further information, or to register your complaint with ABTA, please visit to www.abta.com.

How much was your deposit?
Have you read this?
https://www.telegraph.co.uk/finance/personalfinance/insurance/travel/12026723/How-holiday-firms-profit-from-cancellations.html

Looks like unless Jet2 states their loss, any judgement will be in your favour.

Thanks for this. I couldn't get access to the article because popup appear that locked the screen as I am not a member. However, I managed to post and paste into a word document and read it from there

Wsb5tails

Life__Goes__On said:

so02see said:

Sorry, the journey home was bought as a single trip

NP
You should be getting a refund for both legs,  who did you buy them from?

Thanks for trying to assist, I bought direct from the airline however they just changed the first flight by over 10 hours so I'll be requesting a full refund if I can ever get hold of anyone. Cheers

Pollycat

Life__Goes__On said:

How much was your deposit?
Have you read this?
https://www.telegraph.co.uk/finance/personalfinance/insurance/travel/12026723/How-holiday-firms-profit-from-cancellations.html

Looks like unless Jet2 states their loss, any judgement will be in your favour.

Doesn't that article cover holidays that have been cancelled by one person and then resold to another?

In a bid to avoid another court case, Mr Cartwright then demanded that Hayes and Jarvis come clean about how much they had re-sold his holiday for. He said: “Once you know they’ve resold your tickets – and how much for – then you’ve got them by the scruff of the neck. If they refuse and you take them to court, the judge will look very unfavourably upon them if they’ve denied you that information.”

Hayes and Jarvis admitted they had resold the tickets at a £76 loss, and finally refunded Mr Cartwright a total of £1,102 (his deposit less £76).

9oaks

morning, 
id like to clarify my position please before contacting the airline.
flights and car hire booked with BA directly over the phone.
uk internal flight to heathrow, then gatwick to usa - and same on return.
out 1st leg, the internal uk flight has just been cancelled.
am i entitled to a refund for the whole booking?
BA emailed to notify me of the cancellation yesterday,  said they will be intouch to make alternative arrangements.

second thing, my parents have booked to fly a few days after us on the same basis.
their internal uk flight was cancelled and then rebooked at a later time same day, under 12hrs difference. however , this means they can no longer catch the connection for the usa flight, as it departs before they even take off their first flight.
are they entitled to a refund?
many thanks

nannyto2

Hate all these companies

smk77

Pollycat said:

Life__Goes__On said:

How much was your deposit?
Have you read this?
https://www.telegraph.co.uk/finance/personalfinance/insurance/travel/12026723/How-holiday-firms-profit-from-cancellations.html

Looks like unless Jet2 states their loss, any judgement will be in your favour.

Doesn't that article cover holidays that have been cancelled by one person and then resold to another?

In a bid to avoid another court case, Mr Cartwright then demanded that Hayes and Jarvis come clean about how much they had re-sold his holiday for. He said: “Once you know they’ve resold your tickets – and how much for – then you’ve got them by the scruff of the neck. If they refuse and you take them to court, the judge will look very unfavourably upon them if they’ve denied you that information.”

Hayes and Jarvis admitted they had resold the tickets at a £76 loss, and finally refunded Mr Cartwright a total of £1,102 (his deposit less £76).

It does but the point remains the same which is what are the losses incurred? In the article, the losses were £76 because the tickets were re-sold for that amount less than they were originally sold for.

For the hundreds, if not thousands of customers who have cancelled due to Covid-19, the holidays can't be resold because they aren't actually going to happen. Tour operators increase the amount for cancellation fee as the holiday departure gets closer. A week before, it's probably 100% loss because there is a reasonable chance that they won't be able to re-sell so the tour operator will experience a complete loss. This makes perfect sense. However, the situation we're in at the moment is unique because the holiday isn't going to happen. Some of the costs that they would have incurred due to an empty seat or re-selling at a loss won't impact them. They won't be paying for airport services (check in desks etc) at a closed airport, fuel for planes that aren't flying, cabin crew that aren't working(furloughed so as a tax payer I am paying that!), coach transfers that aren't running and hotel rooms for hotels that aren't open (like mine) etc....

Jet2's cancellation fees are based on the above happening should I cancel during normal times but given the circumstances the cancellation fees should be lower if at all (other than an admin cost).

I'd like to understand what Jet2Holidays' losses are as a result of my cancellation. The article demonstrates that I should be able to request this information.

Life__Goes__On

smk77 said:

Thanks for this. I couldn't get access to the article because popup appear that locked the screen as I am not a member. However, I managed to post and paste into a word document and read it from there

Great.
IMHO  I can't see how Jet2 can prove a loss that occurred by you cancelling in this situation.
The fact is, by delaying the cancellation  Jet2 is trying to keep your deposit, I can't see how Jet2 will be able to justify this.

My view is if you take court action Jet2 will settle ASAP,  it will not want to risk a court ruling telling them that they will have to repay maybe millions in kept deposits.

I'm willing to put my money where my mouth is,  so I'll happy pay your court fees to find out if I'm right.


 

[Deleted User]

I had an Easyjet flight booked in September to Marseilles. I decided to move it (free of charge according to Easyjet) as I'm not sure if by that time, the flight would be cancelled. I have managed to get refunds for the properties I would have been staying in, so the flight was useless to me anyway. I therefore decided to go to Budapest next April, and on checking the return flights to Budapest (before I signed into my Easyjet account), noted that they were roughly the same price as my original flights to Marseilles (give or take around £1.50). So imagine my surprise when I went to change the flights and was informed that the new flights would be an extra £69!!. 
I have emailed Easyjet with a screen shot of the original price of the flights to Budapest asking for an explanation. I'm not expecting a response in the near future, but I am miffed. I did change the flights as my Marseilles flights were of no use to me. Thankfully I can afford the extra £69 but I think it is a damned cheek of Easyjet to blatantly add a flight charge when there clearly is none. Has anyone else experienced this?

Life__Goes__On

bexoxo60 said:

I had an Easyjet flight booked in September to Marseilles. I decided to move it (free of charge according to Easyjet) as I'm not sure if by that time, the flight would be cancelled. I have managed to get refunds for the properties I would have been staying in, so the flight was useless to me anyway. I therefore decided to go to Budapest next April, and on checking the return flights to Budapest (before I signed into my Easyjet account), noted that they were roughly the same price as my original flights to Marseilles (give or take around £1.50). So imagine my surprise when I went to change the flights and was informed that the new flights would be an extra £69!!. 
I have emailed Easyjet with a screen shot of the original price of the flights to Budapest asking for an explanation. I'm not expecting a response in the near future, but I am miffed. I did change the flights as my Marseilles flights were of no use to me. Thankfully I can afford the extra £69 but I think it is a damned cheek of Easyjet to blatantly add a flight charge when there clearly is none. Has anyone else experienced this?

A thread about it here
https://forums.moneysavingexpert.com/discussion/6147798/easyjet-free-flight-change-fraud/p1