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typistretired

I’m going to wait for a reply from them either by post or email that I can pay into the account

veryintrigued

typistretired said:

I’m going to wait for a reply from them either by post or email that I can pay into the account

Exactly.

The lack of empathy on this specific part of the forum never fails to amaze me.

People sometimes see ££££ and nothing else.

surreysaver

veryintrigued said:

surreysaver said:

colsten said:

surreysaver said:

Their process would appear to be a bit iffy at the moment, then!  Assuming the same thing happens to you as happened to me with my Christmas Saver, you'll get your deposit back later today.  I did send them a secure message earlier, so I'll see what response comes back from that.
Edit:  their response states they haven't received my signatory form yet (even though the account no longer shows as pending).  So I'll just keep trying to add money each day until it starts working (increasing each attempt by 1p so I can keep track of each payment).

You were right, Monmouthshire returned my payment today, even though the account has not been 'pending' since yesterday. I have re-sent the money but I am mildly unimpressed. I have other accounts with them, they have received my signature umpteen times already, and had un-pended my account. Goodness knows why they can't keep my money.

I've received my £20 back again! I'll see if I receive my £20.01 back tomorrow that I sent today. I'll send them another £20.02 tomorrow and see if I get that back on Monday. Perhaps all their staff are working from home and they're trying to concentrate on their kids at the same time as their customers? 

Am sure my correspondence said something to the effect that the account wouldn't be fully open or fundable until they received the signature etc.

And yes am am existing customer.

Surely we can cut them slack at the current time?

Start to play hardball and they might just question whether this account is worth it.....

No problem cutting them some slack. But my account went from 'pending' to normal. So assumed it was up and running. No issues whatsoever with cutting slack, but if the signs indicate all is okay, how am I supposed to know they're not? And communicating with others on here is assuring, as I know it is not only me with the issue 

veryintrigued

surreysaver said:

veryintrigued said:

surreysaver said:

colsten said:

surreysaver said:

Their process would appear to be a bit iffy at the moment, then!  Assuming the same thing happens to you as happened to me with my Christmas Saver, you'll get your deposit back later today.  I did send them a secure message earlier, so I'll see what response comes back from that.
Edit:  their response states they haven't received my signatory form yet (even though the account no longer shows as pending).  So I'll just keep trying to add money each day until it starts working (increasing each attempt by 1p so I can keep track of each payment).

You were right, Monmouthshire returned my payment today, even though the account has not been 'pending' since yesterday. I have re-sent the money but I am mildly unimpressed. I have other accounts with them, they have received my signature umpteen times already, and had un-pended my account. Goodness knows why they can't keep my money.

I've received my £20 back again! I'll see if I receive my £20.01 back tomorrow that I sent today. I'll send them another £20.02 tomorrow and see if I get that back on Monday. Perhaps all their staff are working from home and they're trying to concentrate on their kids at the same time as their customers? 

Am sure my correspondence said something to the effect that the account wouldn't be fully open or fundable until they received the signature etc.

And yes am am existing customer.

Surely we can cut them slack at the current time?

Start to play hardball and they might just question whether this account is worth it.....

No problem cutting them some slack. But my account went from 'pending' to normal. So assumed it was up and running. No issues whatsoever with cutting slack, but if the signs indicate all is okay, how am I supposed to know they're not? And communicating with others on here is assuring, as I know it is not only me with the issue 

Rather looking for 'the signs' I'd wait for them to confirm to you that they 'are in receipt of your online signatory form' as per their letter, else you risk not 'able to transact on your account until we are in receipt of this' again as per their letter to you.

And be even more patient in these trying times. Alternatively you could call them up and complain on a public forum that someone having to work from home has a dog.

surreysaver

veryintrigued said:

surreysaver said:

veryintrigued said:

surreysaver said:

colsten said:

surreysaver said:

Their process would appear to be a bit iffy at the moment, then!  Assuming the same thing happens to you as happened to me with my Christmas Saver, you'll get your deposit back later today.  I did send them a secure message earlier, so I'll see what response comes back from that.
Edit:  their response states they haven't received my signatory form yet (even though the account no longer shows as pending).  So I'll just keep trying to add money each day until it starts working (increasing each attempt by 1p so I can keep track of each payment).

You were right, Monmouthshire returned my payment today, even though the account has not been 'pending' since yesterday. I have re-sent the money but I am mildly unimpressed. I have other accounts with them, they have received my signature umpteen times already, and had un-pended my account. Goodness knows why they can't keep my money.

I've received my £20 back again! I'll see if I receive my £20.01 back tomorrow that I sent today. I'll send them another £20.02 tomorrow and see if I get that back on Monday. Perhaps all their staff are working from home and they're trying to concentrate on their kids at the same time as their customers? 

Am sure my correspondence said something to the effect that the account wouldn't be fully open or fundable until they received the signature etc.

And yes am am existing customer.

Surely we can cut them slack at the current time?

Start to play hardball and they might just question whether this account is worth it.....

No problem cutting them some slack. But my account went from 'pending' to normal. So assumed it was up and running. No issues whatsoever with cutting slack, but if the signs indicate all is okay, how am I supposed to know they're not? And communicating with others on here is assuring, as I know it is not only me with the issue 

Rather looking for 'the signs' I'd wait for them to confirm to you that they 'are in receipt of your online signatory form' as per their letter, else you risk not 'able to transact on your account until we are in receipt of this' again as per their letter to you.

And be even more patient in these trying times. Alternatively you could call them up and complain on a public forum that someone having to work from home has a dog.

I have contacted them, in addition to complaining on here. Their response mentioned nothing about waiting for a confirmation of anything. 

surreysaver

veryintrigued said:

typistretired said:

I’m going to wait for a reply from them either by post or email that I can pay into the account

Exactly.

The lack of empathy on this specific part of the forum never fails to amaze me.

People sometimes see ££££ and nothing else.

How do I know whether the delay is down to the coronovirus, or something else that needs chasing up?
I'm sure if the delay caused me to fail to adhere to one of the T&Cs they would be the first to state I haven't adhered to the T&Cs?
If they are experiencing delays due to the coronovirus, then perhaps they should advise people of this in their communications?
At the end of the day, all I am doing is ask whether others have experienced any issues similar to mine, rather than harassing them. 

veryintrigued

surreysaver said:

veryintrigued said:

surreysaver said:

veryintrigued said:

surreysaver said:

colsten said:

surreysaver said:

Their process would appear to be a bit iffy at the moment, then!  Assuming the same thing happens to you as happened to me with my Christmas Saver, you'll get your deposit back later today.  I did send them a secure message earlier, so I'll see what response comes back from that.
Edit:  their response states they haven't received my signatory form yet (even though the account no longer shows as pending).  So I'll just keep trying to add money each day until it starts working (increasing each attempt by 1p so I can keep track of each payment).

You were right, Monmouthshire returned my payment today, even though the account has not been 'pending' since yesterday. I have re-sent the money but I am mildly unimpressed. I have other accounts with them, they have received my signature umpteen times already, and had un-pended my account. Goodness knows why they can't keep my money.

I've received my £20 back again! I'll see if I receive my £20.01 back tomorrow that I sent today. I'll send them another £20.02 tomorrow and see if I get that back on Monday. Perhaps all their staff are working from home and they're trying to concentrate on their kids at the same time as their customers? 

Am sure my correspondence said something to the effect that the account wouldn't be fully open or fundable until they received the signature etc.

And yes am am existing customer.

Surely we can cut them slack at the current time?

Start to play hardball and they might just question whether this account is worth it.....

No problem cutting them some slack. But my account went from 'pending' to normal. So assumed it was up and running. No issues whatsoever with cutting slack, but if the signs indicate all is okay, how am I supposed to know they're not? And communicating with others on here is assuring, as I know it is not only me with the issue 

Rather looking for 'the signs' I'd wait for them to confirm to you that they 'are in receipt of your online signatory form' as per their letter, else you risk not 'able to transact on your account until we are in receipt of this' again as per their letter to you.

And be even more patient in these trying times. Alternatively you could call them up and complain on a public forum that someone having to work from home has a dog.

I have contacted them, in addition to complaining on here. Their response mentioned nothing about waiting for a confirmation of anything. 

Are you saying you got a different letter than the rest of us?

veryintrigued

surreysaver said:

veryintrigued said:

typistretired said:

I’m going to wait for a reply from them either by post or email that I can pay into the account

Exactly.

The lack of empathy on this specific part of the forum never fails to amaze me.

People sometimes see ££££ and nothing else.

How do I know whether the delay is down to the coronovirus, or something else that needs chasing up?
I'm sure if the delay caused me to fail to adhere to one of the T&Cs they would be the first to state I haven't adhered to the T&Cs?
If they are experiencing delays due to the coronovirus, then perhaps they should advise people of this in their communications?
At the end of the day, all I am doing is ask whether others have experienced any issues similar to mine, rather than harassing them. 

You trying to push money into this account every day will help matters no end and then additionally messaging them too.

As I say.

BE patient!

If staff from Monmouthshire are reading this can I apologise...

colsten

veryintrigued said:

The lack of empathy on this specific part of the forum never fails to amaze me.

Lack of empathy??

If they can't process electronic deposits, they should just put a message to that effect on their website.

They were able to process applications made last week, so how are we to know that they cannot take deposits?

As I said, it's not my first account with them so I know that you can make deposits as soon as the "pending" comes off your account.

veryintrigued

colsten said:

veryintrigued said:

The lack of empathy on this specific part of the forum never fails to amaze me.

Lack of empathy??

If they can't process electronic deposits, they should just put a message to that effect on their website.

They were able to process applications made last week, so how are we to know that they cannot take deposits?

As I said, it's not my first account with them so I know that you can make deposits as soon as the "pending" comes off your account.

You clearly didn't the receive the letter either......

People on here banging on about 'delays'. For Christ sake most of you only applied just over a week ago.

I maintain - some of you are unable to see the bigger picture of people working from home, limited staff,  postal services delayed and putting themselves in danger.

Not that you seem to care one jot about that. Even though it's spelt out in a letter which you don't seem to have received (although you received the signature proof in the same envelope).

Due to, not even a real, delay.

Am afraid the only fault here is with the applicants.

Over and out