Regular Savings Accounts: The Best Currently Available List!

schiff

My Monmouths haven't been returned either - yet. 
I think JR that the problem was the internal transfers.
If ours get away with it (till early next week say) maybe you could try again from an external account?
If you think it's worth it of course

schiff

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

masonic

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

Chadsman

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

janusdesign

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

similar to @masonic, I had an existing login with no accounts - it was simpler/quicker to apply as a new customer using the same email address... it took only a few minutes.

if you have the Virgin Money app, that has a live chat feature - if you already had biometrics enabled on it, you shouldn't need to login manually in the app to use the chat.

flaneurs_lobster

Chadsman said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

This page has suggestions https://uk.virginmoney.com/service/accessibility/hearing-or-speech/

eg use Relay or as @Chadsman suggests Social Media

ThePirates

Just opened a new Virgin Current and Regular Saver with my Mrs (a new customer) and paid in £250.
All in 5 minutes, simples!
That's 2 accounts at 10%!

schiff

Thanks all. Relay sounds good but I can't get the hang of it.

I've tried as a new customer but once I complete the input of my details, they 'recognise' me and ask me to log in and that leads to the problem - again.   

kaMelo

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

The current account login portal is a username, try your email address as the username.

The customer number login is for the savings version of Virgin Money.

Catplan

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

On the login screen try the enter personal detail option.