Regular Savings Accounts: The Best Currently Available List!

masonic

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

Chadsman

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

janusdesign

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

similar to @masonic, I had an existing login with no accounts - it was simpler/quicker to apply as a new customer using the same email address... it took only a few minutes.

if you have the Virgin Money app, that has a live chat feature - if you already had biometrics enabled on it, you shouldn't need to login manually in the app to use the chat.

flaneurs_lobster

Chadsman said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

This page has suggestions https://uk.virginmoney.com/service/accessibility/hearing-or-speech/

eg use Relay or as @Chadsman suggests Social Media

ThePirates

Just opened a new Virgin Current and Regular Saver with my Mrs (a new customer) and paid in £250.
All in 5 minutes, simples!
That's 2 accounts at 10%!

schiff

Thanks all. Relay sounds good but I can't get the hang of it.

I've tried as a new customer but once I complete the input of my details, they 'recognise' me and ask me to log in and that leads to the problem - again.   

kaMelo

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

The current account login portal is a username, try your email address as the username.

The customer number login is for the savings version of Virgin Money.

Catplan

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

On the login screen try the enter personal detail option.

trickydicky14

masonic said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

I attempted to open a new CA and got the ‘we recognise you’ message. The problem is I did have two CA with Virgin and moved both of them some time back but the linked saver account still exists to this day with nothing in it. So it will not let me open a new account without logging in and I can’t find my old details.

financialbliss

RosieRooBear said:

@DJDools, I did the same a month ago with a joint account. Opened two single current accounts yesterday for both myself and my husband so we can both have a regular saver each, and all went smoothly. Apparently you can only have one regular saver on a joint account which is why we went for a current account separately, so will be interesting if @financialbliss is able to open both.

Quick update. Despite "technical issues" yesterday, I've received an email this morning confirming the RS is open. My other half has also received a similar email. Checking both accounts, the account numbers are some way apart and are both showing as individual accounts, depite the current account and M+ saver showing as joint.

Note that under ithe VM additional info it says "You can only have one Regular Saver Exclusive at any time, this includes joint accounts" - wonder if that means that each individual can only have one RS, rather than you can only have one RS per current account.

https://uk.virginmoney.com/savings/products/regular_saver_exclusive_issue_1/#additional-information.

Time will tell - inclined to leave for now. Haven't funded either RS yet - going to do so shortly.