Regular Savings Accounts: The Best Currently Available List!

trickydicky14

masonic said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

I attempted to open a new CA and got the ‘we recognise you’ message. The problem is I did have two CA with Virgin and moved both of them some time back but the linked saver account still exists to this day with nothing in it. So it will not let me open a new account without logging in and I can’t find my old details.

financialbliss

RosieRooBear said:

@DJDools, I did the same a month ago with a joint account. Opened two single current accounts yesterday for both myself and my husband so we can both have a regular saver each, and all went smoothly. Apparently you can only have one regular saver on a joint account which is why we went for a current account separately, so will be interesting if @financialbliss is able to open both.

Quick update. Despite "technical issues" yesterday, I've received an email this morning confirming the RS is open. My other half has also received a similar email. Checking both accounts, the account numbers are some way apart and are both showing as individual accounts, depite the current account and M+ saver showing as joint.

Note that under ithe VM additional info it says "You can only have one Regular Saver Exclusive at any time, this includes joint accounts" - wonder if that means that each individual can only have one RS, rather than you can only have one RS per current account.

https://uk.virginmoney.com/savings/products/regular_saver_exclusive_issue_1/#additional-information.

Time will tell - inclined to leave for now. Haven't funded either RS yet - going to do so shortly.

TheWoodler

schiff said:

Thanks all. Relay sounds good but I can't get the hang of it.

I've tried as a new customer but once I complete the input of my details, they 'recognise' me and ask me to log in and that leads to the problem - again.   

Relay is widely touted by the banking industry as ‘an accessible option’ but it is widely recognised by the deaf community as not fit for purpose. 

Deaf people are really caught up by these recognition loops because the means of contact that we could accessibly use to contact them are behind the login - such as secure message once you’re in.

The industry could do so much better than this. 

Try the webchat - the small dark blue icon that floats at bottom right of the website and type that you want a human to break the bot. That might help? It’s what I do! 

jameseonline

I'm still waiting on a phone call from Virgin Money in regards to their online form not allowing things to complete due to the address history 😌

RosieRooBear

@financialbliss, that’s good to know you got both regular savers on a joint account, I’d get both of them funded asap 😊

ForumUser7

Virgin RS

Anyone else not received the confirmation email, but it is open for them please?

gelato_cat

financialbliss said:

Note that under ithe VM additional info it says "You can only have one Regular Saver Exclusive at any time, this includes joint accounts" - wonder if that means that each individual can only have one RS, rather than you can only have one RS per current account.

https://uk.virginmoney.com/savings/products/regular_saver_exclusive_issue_1/#additional-information.

Time will tell - inclined to leave for now. Haven't funded either RS yet - going to do so shortly.

Yes, in their T&Cs it says:

What is the maximum number of accounts I can have?

You’re only able to have one of these accounts in your own name or held jointly with another.

masonic

trickydicky14 said:

masonic said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

I attempted to open a new CA and got the ‘we recognise you’ message. The problem is I did have two CA with Virgin and moved both of them some time back but the linked saver account still exists to this day with nothing in it. So it will not let me open a new account without logging in and I can’t find my old details.

That's what it will do on the app, but it also directs you to apply via the website and when you do that it doesn't direct you to log in. I went through the same thing, and also left the linked saver behind (although I assume that got taken care of by dormancy rules).

Section62

kaMelo said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

The current account login portal is a username, try your email address as the username.

The customer number login is for the savings version of Virgin Money.

People who came via Clydesdale/Yorkshire may still have a customer number for access to the current account system.  My old YB customer number still works Ok.

schiff

Some of these live chat bots do eventually recognise that you need a person - but not this one. I've pleaded in capitals for a person, then I'm obliged to choose from five irrelevant topics. And it is just immovable and stubborn. I might try a letter!