Regular Savings Accounts: The Best Currently Available List!

JamesRobinson48

Chadsman said:

JamesRobinson48 said:

Monmouthshire BS:  RS 13th month

Yesterday I attempted to internally transfer £300 into my two in-flight Monmouthshire BS RS accounts (paying 8% and 7%), both of which mature later this month.  Both transfers were declined, on the grounds that the account maximum balance would be exceeded.  I had previously paid in the max £300 for 12 consecutive months, starting August 2023.

To the best of my knowledge, in each case the account T&Cs specify a monthly max of £300, but no max account balance is stipulated anywhere.

In other words, they're applying a "no 13th month" policy although none is stated in the account T&Cs.

Please, how did anyone in similar circumstances get on?   I assume there would be many in the same boat.  

Do you say this because you have had payments returned or because payments are not yet showing up online on the Monmouthshire website?
In my experience payments to MBS accounts can take two working days to show up online. I also made 13th payments into regular savers yesterday which should take the balance over £3,600, these have not yet been returned.

Thanks. I say this because someone in the MonBS has sent me a secure message stating that my online instruction for internal transfers from a MonBS EA into my two MonBS RS has been declined, on the grounds that the RS account max permitted balances would thereby be exceeded. 

flaneurs_lobster

JamesRobinson48 said:

Chadsman said:

JamesRobinson48 said:

Monmouthshire BS:  RS 13th month

Yesterday I attempted to internally transfer £300 into my two in-flight Monmouthshire BS RS accounts (paying 8% and 7%), both of which mature later this month.  Both transfers were declined, on the grounds that the account maximum balance would be exceeded.  I had previously paid in the max £300 for 12 consecutive months, starting August 2023.

To the best of my knowledge, in each case the account T&Cs specify a monthly max of £300, but no max account balance is stipulated anywhere.

In other words, they're applying a "no 13th month" policy although none is stated in the account T&Cs.

Please, how did anyone in similar circumstances get on?   I assume there would be many in the same boat.  

Do you say this because you have had payments returned or because payments are not yet showing up online on the Monmouthshire website?
In my experience payments to MBS accounts can take two working days to show up online. I also made 13th payments into regular savers yesterday which should take the balance over £3,600, these have not yet been returned.

Thanks. I say this because someone in the MonBS has sent me a secure message stating that my online instruction for internal transfers from a MonBS EA into my two MonBS RS has been declined, on the grounds that the RS account max permitted balances would thereby be exceeded. 

Can only concur with @JamesRobinson48 (no a/c max in documentation) and @Chadsman (my FP's have yet to show). If the FP's are bounced tomorrow is there any point in raising a query/complaint? "Lost" interest would be somewhere around £4 across both accounts.

Chadsman

JamesRobinson48 said:

Chadsman said:

JamesRobinson48 said:

Monmouthshire BS:  RS 13th month

Yesterday I attempted to internally transfer £300 into my two in-flight Monmouthshire BS RS accounts (paying 8% and 7%), both of which mature later this month.  Both transfers were declined, on the grounds that the account maximum balance would be exceeded.  I had previously paid in the max £300 for 12 consecutive months, starting August 2023.

To the best of my knowledge, in each case the account T&Cs specify a monthly max of £300, but no max account balance is stipulated anywhere.

In other words, they're applying a "no 13th month" policy although none is stated in the account T&Cs.

Please, how did anyone in similar circumstances get on?   I assume there would be many in the same boat.  

Do you say this because you have had payments returned or because payments are not yet showing up online on the Monmouthshire website?
In my experience payments to MBS accounts can take two working days to show up online. I also made 13th payments into regular savers yesterday which should take the balance over £3,600, these have not yet been returned.

Thanks. I say this because someone in the MonBS has sent me a secure message stating that my online instruction for internal transfers from a MonBS EA into my two MonBS RS has been declined, on the grounds that the RS account max permitted balances would thereby be exceeded. 

If they return my payments I will ask where in the T&Cs it says the maximum balance is £3,600. I have had run ins before with providers not sticking to their own T&Cs.

drphila

drphila said:

Frogletina said:

Bigwheels1111 said:

Which Virgin account do I need for this offer.

The M Plus current account, then apply for the regular savings account

Or M* or Club M

https://uk.virginmoney.com/current-accounts/

* in-store only

All Virgin current account applications incur hard credit check

schiff

My Monmouths haven't been returned either - yet. 
I think JR that the problem was the internal transfers.
If ours get away with it (till early next week say) maybe you could try again from an external account?
If you think it's worth it of course

schiff

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

masonic

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

I don't know about an email address, but I had the same issue as I didn't have any active accounts. I needed to apply as a new customer.

Chadsman

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

janusd

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

similar to @masonic, I had an existing login with no accounts - it was simpler/quicker to apply as a new customer using the same email address... it took only a few minutes.

if you have the Virgin Money app, that has a live chat feature - if you already had biometrics enabled on it, you shouldn't need to login manually in the app to use the chat.

flaneurs_lobster

Chadsman said:

schiff said:

Has anyone got an email address for Virgin customer services? I'm struggling to log on - I know my customer number and password but they aren't accepted. Severe deafness restricts using the phone. TIA

Years ago I sent a secure message via Twitter and got a reply.

This page has suggestions https://uk.virginmoney.com/service/accessibility/hearing-or-speech/

eg use Relay or as @Chadsman suggests Social Media