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Comments

  • Gers
    Gers Posts: 13,311 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Gers said:
    I had problems opening an account this morning, no matter what compliant password I selected it wouldn't move forward. After four attempts on two different browsers I phoned them. I was given great help by a lovely young man, well, I say help but he couldn't resolve the problem so I asked him to email me the application pack, which he did. He even offered to send me a SAE but I declined as it seems silly. Application completed, printed and given to my postie.
    He did say that there's an eight minute time limit for applying, I didn't use much more than five each time.
    Great service on the phone, it bodes well!
    Who you having problems with?
    Saffron - should have said
  • jameseonline
    jameseonline Posts: 1,206 Forumite
    1,000 Posts First Anniversary Name Dropper
    Gers said:
    Gers said:
    I had problems opening an account this morning, no matter what compliant password I selected it wouldn't move forward. After four attempts on two different browsers I phoned them. I was given great help by a lovely young man, well, I say help but he couldn't resolve the problem so I asked him to email me the application pack, which he did. He even offered to send me a SAE but I declined as it seems silly. Application completed, printed and given to my postie.
    He did say that there's an eight minute time limit for applying, I didn't use much more than five each time.
    Great service on the phone, it bodes well!
    Who you having problems with?
    Saffron - should have said
    I wasn't sure, thought I might have missed a post or something. 👍
  • Gers
    Gers Posts: 13,311 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Gers said:
    Gers said:
    I had problems opening an account this morning, no matter what compliant password I selected it wouldn't move forward. After four attempts on two different browsers I phoned them. I was given great help by a lovely young man, well, I say help but he couldn't resolve the problem so I asked him to email me the application pack, which he did. He even offered to send me a SAE but I declined as it seems silly. Application completed, printed and given to my postie.
    He did say that there's an eight minute time limit for applying, I didn't use much more than five each time.
    Great service on the phone, it bodes well!
    Who you having problems with?
    Saffron - should have said
    I wasn't sure, thought I might have missed a post or something. 👍
    No, you didn't. 
  • 10_66
    10_66 Posts: 3,491 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Kim_13 said:
    Anyone having problems with Saffron? Tried to send them a secure message but it won’t send (have tried on 2 different days now.) Usually it would send on the website but this just throws up an error as soon as I log in.
    I still can't log in on PC (I prefer not to use apps when possible, prefer large screen and keyboard), so whatever the glitch is, they haven't fixed it yet.
  • veggieblob
    veggieblob Posts: 653 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 25 May 2024 at 8:59AM
    10_66 said:
    Kim_13 said:
    Anyone having problems with Saffron? Tried to send them a secure message but it won’t send (have tried on 2 different days now.) Usually it would send on the website but this just throws up an error as soon as I log in.
    I still can't log in on PC (I prefer not to use apps when possible, prefer large screen and keyboard), so whatever the glitch is, they haven't fixed it yet.
    I just logged in fine on my laptop so hopefully will work for you now. (Saffron)
  • intalex
    intalex Posts: 990 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    I may as well be daring, I shall close my Skipton RS manually on 31st May, open and fund a new 7% RS (if still available) the same day, send some of the balance to fund the minimum deposit on the SRBS Regular Saver and the remaining to the Member Bonus Saver. 
    I plan to do this too, anyone got feelers from Skipton whether the 7% version will survive for another 6 days?
    Don't we have a Skipton rep in the forums?
  • 10_66
    10_66 Posts: 3,491 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    10_66 said:
    Kim_13 said:
    Anyone having problems with Saffron? Tried to send them a secure message but it won’t send (have tried on 2 different days now.) Usually it would send on the website but this just throws up an error as soon as I log in.
    I still can't log in on PC (I prefer not to use apps when possible, prefer large screen and keyboard), so whatever the glitch is, they haven't fixed it yet.
    I just logged in fine on my laptop so hopefully will work for you now. (Saffron)
    Thank you.  Apparently the issue is because they've changed their specification for the length of the memorable word.  I wasn't aware that there had been a change, my old one certainly worked last week so the change can only be fairly recent.  Anyway, changed my memorable word, and all's ok now.
  • Kim_13
    Kim_13 Posts: 3,659 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    10_66 said:
    10_66 said:
    Kim_13 said:
    Anyone having problems with Saffron? Tried to send them a secure message but it won’t send (have tried on 2 different days now.) Usually it would send on the website but this just throws up an error as soon as I log in.
    I still can't log in on PC (I prefer not to use apps when possible, prefer large screen and keyboard), so whatever the glitch is, they haven't fixed it yet.
    I just logged in fine on my laptop so hopefully will work for you now. (Saffron)
    Thank you.  Apparently the issue is because they've changed their specification for the length of the memorable word.  I wasn't aware that there had been a change, my old one certainly worked last week so the change can only be fairly recent.  Anyway, changed my memorable word, and all's ok now.
    Do you know what the specified length is? Is phoning them the only way to change it? Still no luck getting the app to send them a secure message (it all works fine until you hit send) and tried the leave message on their website but not sure that it went. The first time it told me to login after I typed out my message and tried to submit it, and when I did it gave me the usual error with a ticket number (though a different ticket number to before.) The second time it didn’t do this and seemed to go, but no confirmation received..
  • schiff
    schiff Posts: 20,319 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Anyone got a link to the T&Cs of the new Saffron RS please..
  • chris_the_bee
    chris_the_bee Posts: 454 Forumite
    Third Anniversary 100 Posts Name Dropper
    schiff said:
    Anyone got a link to the T&Cs of the new Saffron RS please..
    I doubt it. It is not released until June. Leaked info is that it will be £50 per month for 12 months at 7 or 8%
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