POPLA Appeal

Coupon-mad

What a mess by POPLA.  

mhugradar

any other comments from anyone before sending that email?

If not, i will send it shortly.

mhugradar

Thanks the help so far on this one

MistyZ

Looks like you're good to go with that complaint.  

I've been searching for a thread by someone called, I think, german tourist.  Not sure whether the name included capitals, whether it was hyphenated etc.  Their case was very different: resident in Germany and submitted a hire car appeal to POPLA.  However, having got a ridiculous decision, they too complained to POPLA and as I recall the process they followed was well-documented throughout.  Successful outcome.  Plus I think there is mention on that thread of another member who complained about a poor POPLA decision successfully. 

If you can find that thread - the search tool is useless - it might be a great guide for you.  I think it was last active in early January ....

mhugradar

mhugradar said:

Good Afternoon James

Once again i would like to remind you of the guidelines and ask you why are they being ignored?   The trust are severally liable for significant breaches of the NHS Car Parking Principles as set by Government.

Especially after what the government recently said about this being unacceptable and to be imminently changed next month due to trusts ignoring their responsibilities.

No i have not lost the appeal, it is still with POPLA but i am being made to go through an appeal process when i should not be required to do so.  The trust is failing to follow guidelines, then ignoring my appeal and the evidences shown by me on lack of signage from the Operator.

This is no longer an appeal but a direct official complaint, so i take exception to it being called an appeal.

On numerous occasions i have told you about the lack of signage where i was parked and the route to parking here, yet on every occasion you are ignoring it. 

I ask again, why the Hospital authorities feels it is acceptable to ignore the NHS Patient, visitor and staff car parking principles published by The Department of Health and Social Care.

In particular:

Contracted-out car parking

NHS organisations are responsible for the actions of private contractors who run car parks on their behalf (https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles)

You continue to ignore my questions and direct me to NCP or the Appeal process, but this is not an appeal but an official complaint.  So please respond or escalate accordingly

Regards

had this response from Jimmy in regards to the above:

Mr X,

The hospital acknowledges their responsibility in employing NCP as their Car Park Management company and backs their ability to evidence all PCN’s photographically.

However if you would like, I will happily make myself available to walk the site with you and explain the reason for your recent PCN’s.

 If you would like to take up this opportunity Jeanette will happily arrange.

Kind regards

 Jimmy

once again all points ignored and not answered

I could happily walk around with him and it would be evident that the signs are not there from the Operator

mhugradar

MistyZ said:

Looks like you're good to go with that complaint.  

I've been searching for a thread by someone called, I think, german tourist.  Not sure whether the name included capitals, whether it was hyphenated etc.  Their case was very different: resident in Germany and submitted a hire car appeal to POPLA.  However, having got a ridiculous decision, they too complained to POPLA and as I recall the process they followed was well-documented throughout.  Successful outcome.  Plus I think there is mention on that thread of another member who complained about a poor POPLA decision successfully. 

If you can find that thread - the search tool is useless - it might be a great guide for you.  I think it was last active in early January ....

Found it thanks
https://forums.moneysavingexpert.com/discussion/6060374/parkingeye-and-hired-car-advice-needed/p4

MistyZ

Are you going to go for a stroll with Jimmy?  That's an unusual invitation and not to be missed I feel.

I would start the walk by saying that he should try to imagine that he has a very unwell baby needing urgent care with him as he goes around. I'm not suggesting sarcasm, I really believe that point needs to be hammered home.

mhugradar

Might aswell

unless someone has any other comments to make? or a reply i should send instead

Redx

I think he would be the perfect politician and not answer that question either, he would start spouting statistics about how much money has been specnt on staff and machines and healthcare in the last fiscal year and that by 2030 all the problems will be addressed, always jam tomorrow (as it will be in tomorrows budget) , reminds me of Patrick Troy evading all the questions on watchdog , or the IPC solicitors when they appear on tv, weasel will usually ,  or Howard evading the question some dozen or more times on the Paxman show

perhaps he is in training for the next job that appears when an MP dies of COVID19 ??

how do these weasel people get these jobs ?

MistyZ

Redx said:

how do these weasel people get these jobs ?

So many hospitals refuse to cancel PCNs .... Jimmy's ideal.  But maybe, just maybe, he'll see reason.

I am sure hospitals are well aware that their 'clients' are very likely to be in no fit state to park perfectly at all times.    And I think they therefore have an unspoken policy of not cancelling.  However when patients / relatives / staff persevere, when they have a very compelling case and will not back down, they may then get that rare token concession that blanket bans need in order not to be too obvious.