POPLA Appeal

mhugradar

MistyZ said:

Well done.  Was just going to suggest contacting the local press but I see you are on it.

Who are these mythical beings who rush a baby with an oxygen tank to hospital but run around searching high & low for parking terms and conditions, no matter how badly displayed they are?

You will get there with this I feel.  There's a chance POPLA will accept your appeal.  But, if not, one of these other measures will succeed, I'd put good money on it.   I hope your daughter is doing well.  

Thank you, she is doing much better since then and she has also come off the oxygen tank
She is getting stronger by the day

mhugradar

Also, on the second PCN the comments from operator are now there but they have attached the same evidence pack 5 times ...

Can i comment on this? or will it go down as an error from NCP and ignored?

Redx

The latter , I don't think that popla will care , as long as there is at least one

Concentrate on destroying their evidence , same as everyone else does

mhugradar

ok, Comments all done

Lets see what comes back from POPLA and NHS and Press and MP

mhugradar

Response from Jimmy

The CEO must have forwarded the email onto him

Mr X,

 I’m sorry you feel my latest email from this morning seemed cold and lacked care.

 As previously advised on numerous occasions, if you feel you have a right to appeal then please do so following the step by step instructions on the rear of your ticket. 

 From your emails I believe you have been unsuccessful in your appeal to these tickets but I have to reiterate, car parking on the Royal Blackburn Teaching Hospital site is the responsibility of NCP.

 I do not have the right to intervene in this governed process.

 If you have any further questions regarding your appeals process then please direct them to NCP’s Head Office and make the appropriate representation.

 Sorry I can’t be of any more help in this process.

 Kind regards

 Jimmy

Redx

He seems to think that NHS guidelines posted several years ago do not apply to him or the trust , or he is ignoring the elephant in the room

mhugradar

What reply do you suggest if any?
CEO is on the email chain now ...

Redx

I would remind him of the guidelines and ask why they are being ignored , especially after what the government recently said about this being unacceptable and to be imminently changed next month due to trusts ignoring their responsibilities, plus that your MP Plus the secretary of state will be copied in. Reiterate that this is an official complaint , so you take exception to it being called an appeal, it is not an appeal and it's not a governed process , it's a contract

I would also start issuing FOI requests about different topics surrounding Parking issues , including revealing the contracts with NCP and other contractors

I would get your MP to write to the secretary of state for health and ask them to jointly write to the trust to explain why they are ignoring guidelines , plus when the Mhclg are issuing the new CoP to put an end to these issues (previously overseen by the now Chancellor of the Exchequer)

mhugradar

I already did that

Here are the responses

https://www.whatdotheyknow.com/request/parking_services_8?nocache=incoming-1534252#incoming-1534252

Redx

You asked me what I would do , I would do this and keep doing it because those questions have not been addressed

You should look at every inconsistent word and every omission and take umbrage at the words used and complain about the omissions and lack of clarity on why they are evading the issues

Personally I would not be happy with those replies , neither should you