al rayan — Online banking is being switched off

d63

there is a revised comment about registering for the app on this webpage:

https://www.alrayanbank.co.uk/mobile-banking-app

they now say:

"To ensure uninterrupted digital banking, customers must register for the new Mobile Banking app by Wednesday 4th March"

so that does mean a reprieve of another week before they switch off the old desktop type login? have been unable as yet to speak to anyone by phone, but perhaps someone else knows something more?

colsten

Biggus_Dickus said

The PC/laptop  based App browser (accessed by scanning the QR code) works really well tbh;...I only loaded it for the first time yesterday and I’m really impressed.

Have you managed to 

1. view, on the laptop version of the app, any SOs you may have? Set up any SOs?. I can't do either.
2. set up more than one individual future payment to the same account, on the laptop version of the app? I can do this on the actual app but not on the laptop

colsten

I have still not received an email from Al Rayan about the forthcoming change. May be they are only sending these emails to people who haven't yet registered with the app.

changearound1

colsten said:

I have still not received an email from Al Rayan about the forthcoming change. May be they are only sending these emails to people who haven't yet registered with the app.

Check your spam folder. That's where I found mine.

colsten

changearound1 said:

Check your spam folder. That's where I found mine.

Nope, nothing.

Nuggy96

Has anyone who has registered with phone app, able to get on it right now? I can't seem to get on. It takes ages after i put pin in, and then get a loading circle, with a "done" in bottom left. I click "done" button and it says "Sorry, authentication failed" is this due to them doing some sort of maintenance?

colsten

They have scheduled maintenance tonight. 

Nuggy96

ahh, would have been helpful to show it on the app when failed loading.

d63

another article about al rayan in moneyfacts today ---
https://moneyfacts.co.uk/news/other/al-rayan-bank-to-launch-new-digital-banking-app/
clear as mud! just what IS going on? 
oh never mind!

Blackadr

Yep, notice too short.  Intentions probably sound but poorly planned and executed.  I get as far as entering security details in mobile app before an error: "Missing mobile number" with nowhere to enter it.  Can't go back, can't go forward.  Tried secure messaging them from desktop login but that too does not work.  Tried entering my mobile number via desktop login preferences - mobile app stills gives same error.  Tried calling digital registration help line (694 7193) - endlessly in queue with no indication of progress.  Tried general number - same.  Used general 'contact us' form - no response as yet after 5 days.  However, no escaping the fact that their interest rates are as good as they get these days - just about their only redeeming feature at the moment but a key one!